Can't deactivate Illustrator CS3

I'm having major problems with my Dual 1 GHz PowerPc G4 computer, I believe the drive is going bad. I bought a brand new Mac Mini and am trying to install Illustrator CS3 on it. Once installed on the Mini it asks me to deactivate on the old computer. When I try to deactivate by running AI I get a message that says Licensing for this product has stopped! You cannot use this product. It tells me to uninstall CS3 and then reinstall it. When I try to uninstall from adobe installer application I get a warning that there's a java script alert- installer data base invalid. How do I get this program to work on my Mac Mini? I have all of my original illustrator disks and serial numbers going back to 1990. Why do I have to jump through all of these hoops? Is there any way to get CS3 to work?
rskover

You will have to contact customer service and they will have to deactivate from their end and that should do it. You might be able to figure out a way but in this case a simple phone call is probably the best way and will save you hard ache.

Similar Messages

How to deactivate Illustrator CS3?

How do I deactivate Illustrator CS3?
I've just upgraded to the CS3 suite and am having problems with Illustrator, it crashes whenever I try to Place anything onto a page, and it will not accept the update to 13.0.2.
I want to reinstall it.

It sounds more like a permissions problem or lack om RAM or lack of space on your hardisk, or damaged font, than a need to reinstall. Reinstalling very seldom cures this kind of problem. And as part of the Site you cannot deactivate just Illsutrator, only the entire suite.
If you do not have the choice to deactivate you probably have a multi-user license. Those do not have de-activation.
First of all you need to be an admin user to be able to install/reinstall/deinstall (CS3 has deinstallers - look in the Applications/Utilities/Adobe installers folder).
You also need to have full read & write permissions to the Macintosh HD/Library/Application Support/Adobe folder and all folders that are in it.
You also need to have full read & write permissions to your users/username/Library/
You might need to delete preferences for Illustrator, inside the user/username/library/preferences folder you find a folder called Adobe Illustrator CS3 Settings. Delete the entire folder PLUS the file called com.adobe.illustrator.plist also in user/username/library/preferences folder.
Start with that.

Can't save illustrator cs3

I can't save illustrator CS3 in my Toshiba Satellite laptop P4(M) 1.7 GHz with memory 1.5GB under Window XP Service Park 2 (Home Addition) and alot of HD free space. When I save CS3, can't save illustrator CS3 error massage dialog box appear. Follow are I can read from that error massage window.
AppName: illustrator.exe
AppVer: 13.0.128.0
ModName: agm.dll
ModVer: 4.17.26.1
Offset: 002d3fa0
C:\DOCUME~1\HTAYWI~1\LOCALS~1\Temp\4228_appcompat.txt

Mmh, yeah, sounds familiar but for the life of it I cannot reme,ber the solution. I believe it's documented in the knowledgebase on the support pages and hinges on some VersionCue stuff being wrong. Other than that I could only imagine Acrobat Quick Launcher or Windows own preview generating functions having a hold of the file, when you save it as PDF compatible...
Mylenium

How do I deactivate Illustrator CS3? It tells me to be sure to deactive before uninstalling, but doesn't say how...

How do I deactivate Illustrator CS3? It tells me to be sure to deactive before uninstalling, but doesn't say how...

Widge,
You may ask here:
Serial number and activation support

Activate / Deactivate Illustrator CS3 - Volume License

Hi Guys,
Well to start this topic, I must say I have never received such poor support for software as I have "received" from Adobe Chat Support team..
The case is as follows;
We have a volume license for Adobe Illustrator CS3 and haven't used it since somwhere before 2010. In 2010 we have moved to another city with our company. Therewith also renewing all hardware for our stylists. For over 5 years we haven't used Illustrator CS3, so we never thought about de-activating the software before getting rid of the old hardware. Since a couple months we have a new manager on the styling department, whom wants to introduce Illustrator again. Since all the stylists will need to be trained again for Illustrator, we'd like to do this in the CS3 version before upgrading to CC or CS6.
So the issue that comes up, is that I cannot activate the software, because the serial number that I've received many years ago, when buying the volume license, has been used too many times. This is because it was never deactivated on the old hardware.
The only option I had was to contact Support via Chat or Phone. Since I like to keep track on what have been said by both parties, I decided to go for the chat option..
If any of the Adobe Staff is reading along, the case number is 0215516123.
In a nutshell; If you have a retail version of a discontinued product with adobe, they can reset the activation count without any problems. If you buy bulk and have volume license, it all comes to this; please upgrade to the latest version.. There is nothing we can do for you..
Here is the complete chat log with 2 employees of Adobe, who are just not willing to help in ANY way.. I must say this really tested my patience and counting to ten skills..
Still looking for a solution tho, so any help is appreciated highly!
Thanks in advance!
=============================================================
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Naveen.
07:31:27
Naveen:
Hello. Welcome to Adobe Customer Support.
07:31:32
ME:
Hi Naveen, did my previous message come thru?
07:31:35
Naveen:
I'll be glad to help you with your issue today.
Your chat transcript will be sent to at the end of your chat.
07:32:28
ME:
that would be great!
07:34:19
Naveen:
May i know the operating system you are using?
07:34:25
ME:
W7 and W8
07:37:07
Naveen:
I am sorry to inform you but the CS3 is not compatible with windows 7 and 8.
07:37:24
ME:
What do you mean? The software works fine on W7 and W8
07:37:50
ME:
The issue I have is that from the 11 licenses that i've got, I got only 2 to activate
07:39:03
ME:
and thats probably because the old computers that we're phased out in 2010 had illustrator cs3 running on them. But since we didn't use it back then, we never thought about deactivating them.. Now the new styling manager wants to start working with Illustrator again, but I have the activation issue.
07:40:21
Naveen:
I am sorry but the CS3 is not compatible with windows7 and 8
07:41:22
ME:
How can you say that, it works fine on all of them.. 2 that have been succesfully activated and the other resigning ones are working fine on the 30 day trial.. We will be upgrading them sometime this year to CC or CS6. But for now we need to be able to activate the ones we have..
07:42:52
ME:
Your file was successfully uploaded: cs3.jpg.
07:43:01
ME:
Have a look for yourself
07:43:09
Naveen:
I have
07:43:25
Naveen:
http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection/systemreqs. html
07:43:41
Naveen:
Please look the tech specs for the CS3
07:44:06
ME:
I have, so lets say I want to activate them over XP I have the Same issue, please help me resolve this issue
07:46:02
Naveen:
May I take the serial number please?
07:46:10
ME:
[removed by moderator]
07:47:06
Naveen:
Its a Volume license serial number, We need to transfer the chat to AVL team.
Please wait while we connect you to a representative.
You are now chatting with 'Deepti'
07:47:19
ME:
Thats fine by me
07:47:40
ME:
Hi Deepti
07:48:08
Deepti:
Hi,welcome to Adobe Support!
07:48:33
ME:
Thank you! Can you read the conversation back between me and Naveen?
07:50:51
Deepti:
Sure.
07:51:37
ME:
Great
07:51:49
ME:
I hope you can help me resolve this
07:52:30
Deepti:
So you are facing issues with CS3 license , right?
07:52:49
ME:
yes I could only activate 2 of the 11
07:53:58
Deepti:
I would have loved to help you in getting these license activated however, we are not supporting CS3 anymore. This is a very old version of Creative suite that you have.
07:55:44
ME:
I know that, but it is a license we paid for and still are i title to use according to the license rights.. And as I said, we have the intention to upgrade them this year to the latest CC or CS6 version. But we need to start somewhere again and still have these licenses. I work for 3 companies in the group I work for. And 2 of them have all of the latest versions available. This company is a little behind on things, but we do need your help to get further..
08:03:06
Deepti:
I would have helped if it would have been cs6 or CC. This is an obsolete product and we are not supporting it anymore. You can refer to forums.
08:03:46
ME:
How will the forums help me on activating licenses.. I'm not asking for product support, I'm asking for license activation support, for licenses that we have paid for!
08:04:53
ME:
Clearly it is only some reset button you have to use to empty out the registration/activations from before 2010.
08:05:33
ME:
To show we are trying to keep up to date with licenses and latest versions you can see the volume licenses registered to
08:06:05
ME:
I really don't understand the mindset where you don't help out a paying customer
08:06:22
Deepti:
I am sorry but we don't have any reset button for volume licenses.
08:07:23
ME:
It was ment figurely.. There must be something you can do to help? I get the feeling that the support you are "giving" only means getting customers to pay more for the latest versions.
08:07:50
ME:
which as said we will upgrade somewhere this year.. But my stylists need training first
08:08:03
ME:
Hence thats what we need to activate them for right now
08:08:52
ME:
We paid for the license and are in title to use them.. But you are blocking that right now..
08:09:09
ME:
Which is totally outrageous
08:11:33
Deepti:
Yes you are entitled to use them. You have the serial key. You can install the product and use it till the time you want. It's just that Adobe has stopped providing support for obsolete versions.
08:12:49
ME:
I understand, but since I cannot activate them over the internet It only works for 30 days... The connection is fine, the serial is volume licensing.. But adobe says no sorry cannot activate because of too many activations.. And I only used 2 out of 11.. So please provide me a solution!
08:22:05
Deepti:
I am so sorry but there is nothing that I can do . I mean I don't have any deactivation button that I could use to deactivate the license for you.
08:23:22
ME:
So what happens when a customer has CS6 and the hardware was disposed of, on which CS6 was installed and wasn't deactivated? He buys new hardware and has the same problem as I currently have.. What do you tell that customer? I'm sorry there is nothing we can do for you? I really doubt that..
08:30:23
Deepti:
CS6 version is still in the support boundary hence, if there is any activation issue that you are facing with CS6 , we would be supporting you for that.
08:31:38
ME:
Wow.. I have never ever experienced such poor support for software as I have today with you from Adobe.. This is really dissapointing, especially if you spend that much money on licenses to be compliant..
08:32:26
ME:
So please tell me, what options do I have to make this work?
08:51:01
ME:
It would be appreciated if you can answer my question?
08:59:50
Deepti:
I am sorry but this is out of support boundary. You can refer to the forums , I am sure you will find some information related to the activation queries.
09:01:22
ME:
I am reading on the support forums that support of adobe needs to clear the current activations..
09:01:34
ME:
Only you @ adobe can do that
09:02:28
ME:
You should be able to tell me how many activations of the CS3 illustrator are currently done in the licensing portal
09:02:37
ME:
and you should also be able to clear them!
09:03:00
ME:
https://forums.adobe.com/thread/441285
09:03:17
ME:
https://forums.adobe.com/thread/1324890
09:05:40
ME:
Manish-Sharma (in answer to Leonardophoto) It might have not got deactivated properly from your old computer hence contact Adobe Support to get the count of activation resetted.
09:05:59
ME:
everywhere I look I need you from Support to reset the count of activations..
09:06:05
ME:
So please help me with this
09:10:15
Deepti:
I would have not kept you waiting for so long if I would have the option to deactivate your license key.
09:11:09
ME:
Then how come Jeff A Wright (your collegue) refers to this in every post he makes on the forums regarding activation/deactivation reset count settings..?!
09:12:23
Deepti:
That is for retail licenses.
09:13:00
ME:
Wow, so as a customer who buys bulk there is no solution?
09:14:23
Deepti:
There is no such problem that the Volume license customers face.
09:21:26
ME:
So now your saying that my problem doesn't excist?

I have the following link to offer but I do not know if it leads to a solution for you...
Adobe Licensing Website | Serial numbers | Orders | Accounts

Can't Hide Illustrator CS3

Even when I have "show all" chosen under the "Illustrator" menu, I can't hide Illustrator. Command+Tab, then hitting the "h" to hide doesn't work also. No problems hiding Photoshop.

You will have to contact customer service and they will have to deactivate from their end and that should do it. You might be able to figure out a way but in this case a simple phone call is probably the best way and will save you hard ache.

Can't open Illustrator CS3, was fine before

All CS3 apps working fine for the last few years, except that all of a sudden I can't open Illustrator. Gives me FOConversion Suite plugin missing and quits. When I go to the folder, I've noticed this file is 0 bytes. How did this happen? More importantly, how to fix it? I read and read and can't find solution. I renamed so far preferences folder (Illustrator created new one on next (also failed) startup; I made sure that fonts Segua UI and tahoma are installed and working, and I have working, updated anti-virus. What can I do to fix/replace foconversionsuite.aip file? Operating system is Windows 7 64-bit.

I found backup of my files and copied over empty file. It works fine now.

Can't deactivate old CS3 to install on new computer

I have Dreamweaver CS3 and then Photoshop/Indesign/Illustrator CS5. I purchased a new computer and was able to deactivate CS5 fine, but CS3 didn't include anything about deactivating the account. I assumed I could it online or some place else, so reformatted the old computer and gave it away to relatives. But now after installing Dreamweaver CS3 and inputing my serial numbers, I get a "maximum number of activations allowed" error. Any help on this? I couldn't find a live chat link anywhere, either, even though that's what Adobe Twitter support said to use.

Hi momotarutaru,
See Activation & Deactivation Help. At the bottom of this page, a chat button appears whenever a support agent is available to chat with you.
Thanks.
Preran

Can't load Illustrator CS3

Running Win XP SP3
I've tried to load this from disk and also copied files to Desktop to try loading from there.
I've also cleaned disk and the Disc Reader
Installation appears to get 97% of the way through, then the load indicator does a couple of back flips on itself and brings up the following messages in the image below.
If anyone can assist, it would be much appreciated.
Thanks in advance
WK

No clue. Your screenshot is still queued, so I can't see the message. Still, that aside, you can try a few things. If there are other Adobe apps currently on the system, get rid of them, including Acrobat/ Adobe Reader. Uninstall or use the CS3 Clean Script from the support page or the CS4 Clean Utility. Furthermore, use the Microsoft Installer Cleanup Utility to look for orphaned install entries. in addition, use CCCleaner or something similar to do some general housekeeping. Quite possible, that at some point directories are full and the install can't proceed. For more info, we'll have to wait for the pic to show up. You can also provide your installer log from C:\Program Files\Common Files\Adobe\Installers. tThis may reveal some more details.
Mylenium

Can't Update Illustrator CS3 13.0.0

I am trying to up date I-CS3 and I keep getting an error message. It says it can't up date and I should reinstall the program. I reinstalled it twice, almost an hour of disk swapping, and I am still getting a message that it won't up date.
Cheers! Phil

Thanks to the window to the right (which is a very nice features that searches for simular posts) - More Like This, I found the following solution that worked.
Go to MacHD/Library/Application Support/Adobe/Installers, locate the {C4519961-AC64-4565-B3AF-9050296B5D5A}.patch file and delete it.
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Can I run Illustrator CS3 on G4 with Jaguar OS?

Looking to get the update, but noticed the system requirements were G4-G5 Leopard OS with 1GB RAM recommended.
Just curious if anyone is running on G4 with Jaguar, or if G5 purchase would be needed (I'd rather purchase than upgrade my G4 with RAM and OS)?
Thanks in advance for any help.

You'd be better off getting the Mac Pro, bypassing the G5 altogether. You'd probably be able to run CS3 on your G4, but it would probably be slower than whatever you're using now. The Intel Macs are well suited to running the CS3 under Leopard. But a G4 running Jag will run into issues and speed is definitely one of them. I'm currently running Panther and Illus. 10 on my G4. When I venture into CS land, I'll probably spring for the latest Mac Pro with gobs of RAM ( 8gigs? ) and whatever OS is available when the time comes.

Trouble with Illustrator CS3

Hi, I have an elderly computer which can only support Illustrator CS3 or earlier (i know, time for upgrade but no $).
My toolbar has disappeared, can't work without it, and it's not "hidden" under the window.
Any suggestions or help please?

delphinium,
It may be time for the list,.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.

Exporting Illustrator CS3 files to Illustrator CS2

Can anyone tell me how I can "downsave" an Illustrator CS3 .eps file to be able to open it in Illustrator CS2? Thanks.

You need to Save the CS3 file as a legacy version.
Choose Save As, give it a name, click Save. On the next screen, choose CS2 from the drop down list at the top.
Good luck!
Malin

Can you still Buy CS3 Illustrator

Can you still buy CS3 Illustrator ??? If so does anyone have a recommended site to buy it from??
For those who upgraded from CS2 to CS3 did you see any advantage??
I am looking to upgrade in hopes of correcting several software errors.

No officialy you cant buy CS3 annymore.
But you still can buy CS4 i think and than you have CS5 for free.
And yes CS3, 4 and 5 are way better than CS2. CS2 was the worst CS version there was even CS1 was better than CS2.

Adobe Illustrator: Can't see Character preview?, Illustrator CS3: Can't see Character preview?

I'm using Adobe Illustrator CS3 and I can't get the Character pulldown in the toolbar at the top to show me a preview of the typefaces before I select them. They all shown in the same standard typefaces.
How can get I Illustrator to to show me preview of the typefaces in the Character pulldown menu?
Thanks all help much appreciated

Your best option is to post your query in an Adobe Forum.
http://forums.adobe.com/index.jspa?promoid=JOPCT
Ciao.

Can't deactivate Illustrator CS3

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