Can't deactivate PS CS6 on old computer - how can I I install it on new machine

Hi -
I have had Photoshop CS6 and Lightroom 4 since mid-2012..
The hard drive failed on the machine they were installed/activated on, so I cannot
de-activate them.  How then can I install them on my new replacement machine?
Thank you!
/kim

Try the Chat now button at the bottom of this link:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
I forgot to add that your allowed two installs on two of your own computers, so you can go ahead and install
on your new computer and it should still activate unless you already used up your two activations.

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