Can't Deactivate PS5

Can't deactivate PS5. It asks to connect to the internet but the computer is. Also the computer is on a clean boot with nor firewall or other means of protection.
Do I need to call in customer support or chat with an agent or is there a known fix?

Well, if you can't deactivate this way, you couldn't re-activate eitehr, so you stil lhave to work out that part of the problem. If you just want to free up your activations, then yes, calling activation support should do the trick.
Mylenium

Similar Messages

  • NEW MAINBOARD - How can I deactivate my 'old' Computer (to register a new Computer /MB) ?  - Neues Mainboard-Wie deaktiviert man alten Computer ?

    Neues Mainboard- Wie lösche ich die Lizenz auf dem 'alten' Computer - New Mainboard. how can I deactivate the lycence from my old Computer ?
    Please help- no adaquate  adobe-support available !

    markus u
    What version of Premiere Elements is still installed activated on the old computer (what is your old operating system)?
    What version of Premiere Elements are you going to install and activate on your new computer (what is your new operating system)?
    Before you do anything, how many of your computers now have the same Premiere Elements purchased/activated serial number installed on them - just that one old one?
    The answers to the above might help us to help you so that you do not have to contact Adobe.
    We are not Adobe, rather user to user.
    ATR

  • I did not deactivate a photoshop cs6 before there was a new hard drive installed with a Win7 Pro fresh install too. How can I activate photoshop on the new hardware if I can't deactivate it on the old hardware that is no longer available? Any help will be

    I did not deactivate a photoshop cs6 before there was a new "C" hard drive installed on my computer and a Win7 Pro fresh install too. How can I activate photoshop on the new hardware if I can't deactivate it on the old hardware that is no longer available? Any help will be appreciated.

    If it's the same machine (same CPU) there should not be any need to activate.  The actiovation is tied to your CPU.
    If you run into problems, then:
    Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
    Click on the link below, and after that click on "Still need Help? Contact us."
    Then on the next page, click Chat
    There is also a phone option. 1 (800) 833-6687
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  • I recently got a new computer because my old one wouldn't let me open creative suite 3 after it generated a error and now I can't deactivate the key to activate it onto my new account.

    I recently got a new computer because my old one wouldn't let me open creative suite 3 after it generated a error and now I can't deactivate the key to activate it onto my new computer. Any help would be appreciated. Thank you.

    You are allowed to have two activted installations, so if the first machine is the only machine with an activated installation there is nothing prohibiting you from installing and activating on the new machine.
    You can contact Adobe Support thru chat to have the old installation deactivation.
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • How can I deactivate when Acrobat Pro XI wont load?

    I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
    Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
    An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
    I am directed here to get a user to do Adobe's work.
    What follows indicates Adoobe sens emails from non.valid addresses.
    Mail System Error - Returned Mail
    From: Mail Administrator <[email protected]>   |   Date: 25/09/2013 3:47 PM  |  Email  
    To: John Face<[email protected]>   View message details  
    Attachments: Part_0 (350b) (350b)  
            This Message was undeliverable due to the following reason:
    Each of the following recipients was rejected by a remote mail server.
    The reasons given by the server are included to help you determine why
    each recipient was rejected.
    Recipient: <[email protected]>
    Reason: No such user - psmtp
    Please reply to <[email protected]>
    if you feel this message to be in error.
    Causes nothing but problems.
    Just posted on your forums
    3:39 PM 25/09/2013
    http://forums.adobe.com/post!input.jspa?containerType=14&container=4714
    How can I deactivate when Acrobat Pro XI wont load?
    I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
    Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
    An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
    I am directed here to get a user to do Adobe's work.
    http://forums.adobe.com/thread/1303366
    From: Adobe <[email protected]>
    To: [email protected];
    Subject: Reuse content making tedious work easier
    Stop retyping and start reusing.
    See how
    >>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZR
    Read online
    >>http://click.mail.adobesystems.com/?qs=1fdac03698836d3f227a6f8e4faefabc020ad712061d8f58583 a1aeff2e2ddc999d80757db497536
    --=----=----=----=----=----=----=----=----=----=----=----=----=----=--
    Adobe(R) Adrobat(R) XI
    --=----=----=----=----=----=----=----=----=----=----=----=----=----=--
    Stop retyping and start reusing. Acrobat XI puts an end to the
    busywork when it comes to repurposing PDF file content.
    See how
    >>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZS
    It?s a breeze to reuse what you need from PDF files with Acrobat XI.
    When you need to grab important content from inside a PDF or reuse the
    whole thing, Adobe(R) Acrobat(R) XI software makes it easy to convert
    PDF documents to Microsoft Word, Excel, and PowerPoint?with no
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    See how >>
    >>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZT
    PC magazine Editor's choice 2012
    --=----=----=----=----=----=----=----=----=----=----=----=----=----=--
    #Acrobat
    >>http://twitter.com/search?q=%23acrobat
    --=----=----=----=----=----=----=----=----=----=----=----=----=----=--
    PCmag.com Editors' Choice logo is a trademark of Ziff Davis, Inc.
    Used under license.
    Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either
    registered trademarks or trademarks of Adobe Systems Incorporated in
    the United States and/or other countries. All other trademarks are the
    property of their respective owners.
    (C) 2013 Adobe Systems Incorporated. All rights reserved.
    This is an advertising message from Adobe Systems Pty Ltd, its
    affiliates and agents ("Adobe"), Tower 2, Level 27, 201 Sussex Street Sydney,
    New South Wales, 2000, Australia.
    If you'd prefer not to receive email like this from Adobe in the
    future, please click here to unsubscribe. Alternatively, you may
    mail your unsubscribe request to:
    >> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
    UNSUBSCRIBE
    >> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
    Adobe Systems Pty Ltd
    Tower 2, Level 27, 201 Sussex Street
    Sydney, New South Wales,
    2000,
    Australia
    Attn:
    Field Marketing Department
    Your privacy is important to us. Please review Adobe's online Privacy
    Policy by clicking www.adobe.com/au/privacy.html (Australia)
    >>http://www.adobe.com/au/privacy.html
    www.adobe.com/nz/privacy.html (New Zealand)
    >>http://www.adobe.com/nz/privacy.html
    For customer service issues please visit our web site at
    www.adobe.com/go/supportportal or call (AUS) 1 800 614 863 or (NZ) 0
    800 485 948 for more information.
    >>http://www.adobe.com/go/supportportal
    General enquiries about Adobe
    communications:[email protected]
    >>mailto:[email protected]
    If you have a complaint, send it to:[email protected]
    >>mailto:[email protected]
    This email has been sent to [email protected]
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    You can refer to :
    Acrobat Learn & Support
    Installing, uninstalling Acrobat X | Mac OS
    Adobe Acrobat X Pro * Activation and registration
    http://www.adobe.com/content/dam/Adobe/en/accessibility/products/acrobat/pdfs/acrobat-xi-p ro-accessibility-best-practice…
    They are useful resources.
    Regards
    Rajshree

  • How can I deactivate a computer in iTunes if I don't have access to it? Computer crashed and now I'm at my limit of 5 and can't add my new computer

    I'm trying to upgrade the iOS for my iPad 2 and I can't because it will delete all my purchased apps since the computer I'm using can't be activated. My old desktop has no access to the Internet anymore and my laptop is fried so I don't have the ability to deactivate either of them. iTunes says that I've reached my limit of 5 and I have no idea what the other three are, but I need to activate my new laptop so that I can upgrade the iOS on my iPad. How can I deactivate computers that are either not online or dead?

    1. open itunes
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  • How can I deactivate an old computer that I know longer have?

    How can I deactivate an old computer that I know longer have? I own two computers and Adobe permits two computers on a subscription. However, when I bought my third new computer and didn't deactivate my old computer, I did not notify Adobe. Now, there is a message saying that I must deactivate the old computer to register the new computer. I don't know how to do this. Can anyone help?

    You cannot yourself deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so unless you've hit that limit it's probably not really important that you deauthorize your dead unit now. Once you reach five total authorizations, a button will appear in your iTunes Store account that will allow you to deauthorize all your systems, so that would at that time recover the now-useless authorization.
    If for some reason you really feel you need to deauthorize a system and you're not at the five-system limit, you can try contacting  the iTunes Store customer support department through their Contact form (follow the on-screen instructions)  and explaining the problem to them. They might be willing to clear your authorizations for you.
    Regards

  • How can I deactivate photoshop on a computer that is not working any more?

    How can I deactivate photoshop on a computer that is not working any more?

    Contact Adobe customer service:
    http://helpx.adobe.com/contact/
    Ken

  • How can I deactivate the pricing date and material pricing group in VA01?

    Hello All,
    How can I deactivate (output only) the pricing date and material pricing group field in VA01/2, VA21/2, and VA41/2? What user exit can I use? Thanks in advance...
    PeeJay

    You can use the t.code SHD0, choose your transaction variant here, further choose your screen variant.
    Next select your screen variant and in the Menu bar select Variant> change with processing>Make repairs in foreign namespaces only if they are urgent> Continue(Enter)>again 'enter'>Object can only be created in SAP package>continue(enter)> Exit and save >This variant contains other screens, adopt these as well?>enter>enter>  scroll down to the entry 'pricing date' or VBKD-PRSDT make the necessary changes and save.
    The system will prompt to assign a package and request enter the necessary values.
    Your issue is sorted!!
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    PATHIK

  • How Can i deactivate a computer in itunes if i no longer have the computer?

    How can I deactivate a computer in I Tunes if I no longer have the computer?

    Open iTunes Store. Click on Account link under Quick Links. You'll find the option in your account information.

  • How can I deactivate my Adobe software?

    I sold my old laptop after removing all programs and files. But I did not know I had to deactivate my Photoshop Cs6 and Illustrator Cs6. How can I solve this issue, I cannot install it in my new computer. Cause it says is already on two, and I don't even have it anymore.

    You can only deactivate on the computer programs reside on.  If you sold computer to another without deactivating it is a valid copy but you did not transfer programs legally.  I would contact seller, get ahold of the computer, open the programs and click Help/Deactivate.
    If you call customer service and get a new reactivation code your s/n could be blacklisted if the other users opens the programs.  Now you have multiple copies, being used by another, and perhaps at same time.

  • How Can I deactivate CS3 in a machine where the Deactivate menu option is disabled all of the time?

    We have a CS3 license. We lost the cd with the serial number. We want to deactivate the software in an old machine where it was registered to install it in a new machine, but the Deactivate menu option is disabled all of the time. How can we deactivate the software?

    Use Web chat. Link at the bottom of this page:
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  • How can I deactivate a computer I no longer own from iTunes?

    How can I deactivate iTunes from a computer I no longer have?

    Authorization and Deauthorization
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    Windows: How to Authorize or Deauthorize iTunes | PCWorld.
    In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
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    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
      1. Open iTunes on a computer
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      3. Sign in with your Apple ID and password.
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    You may only do this once per year.
    After you "de-authorize all" your authorized computers, re-authorize each one as required.
    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

  • I received an alert stating that my iCloud and I message accounts are registered on a previously deactivated computer, which is now registered to another person.  Can I deactivate it remotely?

    I received an alert stating that my iCloud and I message accounts are registered on a previously deactivated computer, which is now registered to another person.  Can I deactivate it remotely? The computer is no longer in my possession.

    Hi,
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    http://www.apple.com/uk/support/itunes/contact/
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    In the page that appears in your Browser go to the bottom of the menu and click Contact Support.
    In the page linked above (or your local version) click the iTunes Store Contact point on the right hand pane.
    After than follow the options for Managing your Account until you are offered an email link.
    Email them the info.
    9:50 pm      Tuesday; July 15, 2014
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     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
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  • Can't deactivate apps off Creative Cloud's desktop.

    Hi, when I first installed Creative Cloud I installed the apps that I thought I needed. When I realized I didn't need some of them I tried to remove it from my computer, but eventually I did a system restore because it was not cooperating. Now the app that I need the most is no longer installed on to my computer, but it is still installed on Creative Cloud's desktop. I've tried signing out, but none of the apps deactivates at all. They stay there, and I have tried going into my computer's programs to see if I happened to still have it installed. No such luck. How can I deactivate them off of creative cloud's desktop to reinstall if they do not or will not deactive like the alert message says it should?

    Run the Cleaner tool and reinstall:
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

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