Can't deactivate software on a crashed computer and can't reach support

My computer bit the dust, harddrive sudden death. I have reinstalled CS5 on my new computer. But because I had the software on my laptop and my desktop, it won't activate. Adobe thinks I have it on two computers already, and technically, I do. But I can't de-activate it on the dead desktop. And I can't get hold of any support whatsoever. Currently I have been on hold sitting for over 45 minutes. I look for chat support, and the Adobe site tells you what chat support is but there is no chat support button anywhere. No email options. I am screwed! Any ideas?

Hi Stephvandew,
Please use this link to contact support : Contact Adobe Support
Once you click on this link, you will be taken to the support page.
On the support page, click on "I need help activating or deactivating my software". (You dont have to change your country or location before doing this".
After a few seconds, you must be able to view the chat button. You can click on it and you will be connected to a chat representative. Explain the situation and they will be able to resolve your query right away.
Please respond to this thread if you are having further issues getting in touch with support.
Thanks

Similar Messages

  • Can't deactivate PS CS6 on old computer - how can I I install it on new machine

    Hi -
    I have had Photoshop CS6 and Lightroom 4 since mid-2012..
    The hard drive failed on the machine they were installed/activated on, so I cannot
    de-activate them.  How then can I install them on my new replacement machine?
    Thank you!
    /kim

    Try the Chat now button at the bottom of this link:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    I forgot to add that your allowed two installs on two of your own computers, so you can go ahead and install
    on your new computer and it should still activate unless you already used up your two activations.

  • Can I reload software on a new computer and keep my music?

    I reloaded the ipod software from the web but now it asks me to reset my ipod which means I have to loose all my music. Any ideas?
    Xara.

    Resetting your iPod will not erase it but Restoring will are you sure about the message you are getting? These tutorials explain the difference between Resetting, Restoring and Updating:
    The 5Rs Tutorial
    Updating iPod

  • My laptop hard drive crashed - when I go to sync my iPhone it says that my phone is already synced with another computer and can only be synced with one computer at a time.

    My Dell laptop hard drive crashed - when I go to sync my iPhone it says that my phone is already synced with another computer and can only be synced with one computer at a time. When I hit sync is says it will erase my phone and sync with the new computer which is blank. How do I get my phone to sync my contacts, pics, apps etc. over to my new hard drive without losing anything.

    Yes, so what's confusing... Did you not restore the backup of your data, contacts, pics, apps, music, etc. to the new hard drive after you replaced it or reformatted it or whatever you did? If so, then you can just sync your data back.
    If not, please try searching the forum. This has been addressed hundreds of times here.

  • How can I deactivate a product on a computer that's been stolen?

    How can I deactivate a product on a computer that's been stolen?

    Yes, it will but you can still install it on 2 machines. In case you face any issues, you can contact adobe support anytime.
    As per adobe policy, we cannot issue a new serial number for such issues.

  • HT201210 I can't submit the new itunes software to update my computer and iphone. I keep getting error 1667. Please help

    I can't submit the new itunes software to update my computer and iphone. I keep getting error 1667. Please help

    Upgrading to Mavericks
    You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
    Upgrading to Mavericks
    To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
          Macs that can be upgraded to OS X Mavericks
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
             7. Xserve (Early 2009) - Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.

  • I installed the new software onto my windows computer and then couldn't open it.  I did the uninstall and reinstall and I am still getting the same  problem.  How can I get my itunes back?

    I installed the new itunes software onto my windows computer  and then couldn't oopen Itunes.  I did an uninstall and reinstall and still have the same problem.  How can I get my itunes back?

    It says " application failed because MSVCR80.dll is missing from computer and then when I click okay it says I tunes wan't installed correctly Please reinstall
    Many thanks, that's perfect. Try the following user tip with those ones:
    Troubleshooting issues with iTunes for Windows updates

  • How can I deactivate CC on a dead computer?

    I had CC downloaded on two machines: my desktop and laptop. My desktop died a few days ago and now I'm setting up my new desktop, including downloading CC, but I can't. My guess is because the license is only good for two machines, but how do I deactivate a license on a computer I can no longer start up?
    Thanks!

    Unfortunately, we will not be able to deactivate on the desktop however you can go ahead and install and activate product on a third machine.
    Once you activate it will ask you to Deactivate from the other machines and that's how you can deactivate.
    -Ankit

  • The apple store is so unhelpful. I have an iMac computer operating on Mac OSX 10.5.8. I want to upgrade to the latest Mountain Lion operating system so I can work with the iCloud on my computer and download my email. I can't seem to purchase this on-line

    The apple store is so unhelpful. I have an iMac computer operating on Mac OSX 10.5.8. I want to upgrade to the latest Mountain Lion operating system so I can work with the iCloud on my computer and download my emails. I can't seem to purchase this on-line as it keeps telling me to go to the app store. I haven't got the app store on my computer as I am told I need iCloud for which I need the new operating system, which I can't download or purchase as I am sent back to an instruction telling mee to go to the app store icon.
    How difficult can it be to simply purchase the software on-line have it shipped to you so you can install it, in the event it cannot be downloaded as it appears it can't be based on my curent operating systems being Mac OSX 10.5.8.

    Requirements for OS X 10.6 'Snow Leopard'
    http://support.apple.com/kb/SP575
    Whilst Apple have withdrawn Snow Leopard from download, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $30.  You can also purchase the code to use to download Lion from the same number.
    Requirements for Mountain Lion:
    http://www.apple.com/osx/specs/

  • I have an older computer and can no longer update. After the latest Apple update I can no longer access my e-mail on my mac. I can view it on my iphone and on icloud. Is there a solution to this problem?

    I have an older computer and can no longer update. After the latest Apple update I can no longer access my e-mail on my mac. I can view it on my iphone and on icloud. Is there a solution to this problem?

    Apple changed MobileMe to iCloud and then restricted iCloud to 10.7 users only unfortunately
    If your machine is a 64 bit processor Intel Mac you can upgrade to 10.7 for $29, however a lot of your 10.5/10.6/Rosetta based software could cease to function, especially third party hardware drivers for printers, fax machines, all-in-ones, scanners etc.
    http://roaringapps.com/apps:table
    Also depending how old the machine is, if it can accept 4GB of RAM (preferred), older video card, may not run 10.7 very well or stable.
    My advice is to keep at 10.6.8, get a web based email service that's plaform/hardware neutral, forward your iPhone emails there. Gmail/Yahoo Mail for instance.
    When your ready for new hardware and all new software, then buy a new machine.
    If your going to go to 10.7 on your present hardware, I advise you clone 10.6.8 to a external drive first, that way you can c boot off the 10.6 disk erase the drive completely (necessary to remove hidden Lion Recovery Partition) and option boot off the 10.6.8 clone and reverse clone.
    http://www.bombich.com/get_ready_for_lion.html

  • I have a student license. I am trying to install my CS5 software onto my new computer, and I am getting "Invalid Coupon Code," but it is accurate. Advice?

    I have a student license. I am trying to install my CS5 software onto my new computer, and I am getting "Invalid Coupon Code," but it is accurate. Advice?

    Opendoors926 please see Redemption Code Help for information on how to retrieve your serial number.  It may also be located under your account at http://www.adobe.com/.  You can find more information on how to retrieve your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • Got new computer and can't change any info or music to iphone

    got a new mac book.  i plug my iphone into the computer and i can't do anything with it.  it acknowledges my phone but i can't delete or add music or apps.  please help

    djwerling wrote:
    the problem is that i had an old mac book pro and my hard drive just crashed.  i can no longer access that computer.  so i have all my apps and music from my previous computer, now i have new music/apps from my new computer and can't put it on my iphone.  i don't want to sync it cause i dont want to lose my previous music.  i've authorized my current computer but still can't do anything
    You should be able to transfer the backup of your old computer, however. And if you don't have one before you do anything else go buy an external drive and let Time Machine automatically create backups every hour.
    iTunes sync on an iPhone is one way, computer to iPhone only. You can copy purchased music and apps to your new computer by connecting the phone (after Authorizing iTunes). Don't sync, but choose "Transfer Purchases" from the File menu.
    If you have contacts and calendar make ure you have one contact and one event on the new macbook before syncing or it will erase the information on your phone.

  • New ASUS computer and can't download itunes

    I bought a new ASUS computer and can't download itunes. I keep getting an error 2 message and to uninstall itunes and reinstall it. I've done this three times and it doesn't correct the problem. Also, says I need apple support to run it. Don't know what to do since my family has four iphones we'd like to sync.

    Thanks for you attn on this topic.
    Disabling McAfee didn't help, but I found something that did. There's a web site that has all the older versions of the iTunes software. I tried the one at the top of the list and all went as it should. We're up and running now,
    albeit with slightly outdated software.
    Thanks,
    Luke in Ca
    Custom   Windows XP  
    Custom   Windows XP  

  • Can i transfer my backup to another computer and then restore my backup

    can i transfer my backup to another computer and then restore my backup

    Yes.  However, the backup file does not necessarily contain everything on your device (music, some purchases, some photos) so you want to make sure all items are backed up and transferred for safekeeping first.
    iOS: How to back up  - http://support.apple.com/kb/HT1766
    iTunes: About iOS backups - http://support.apple.com/kb/HT4946 - including a list of what is backed up.
    How to Restore iPhone From Backup - http://ipod.about.com/od/iphonetroubleshooting/ss/restore-iphone.htm
    iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
    You will need to copy the backup file from one computer to another:
    http://support.apple.com/kb/ht4946 - iTunes: About iOS backups > Where iTunes backups are stored on your computer

  • My documents on pages have been deleted from my ipad. I have logged into icloud from a windows computer and can see all my lost documents, but cant seem to get them back on my ipad. HELP!

    I opened up my pages app and the document i needed opened up automatically, i turned away from my ipad to log onto my computer only to find when i look back at my ipad that ALL my documents have been deleted!! It is very important i get these back as i have an assignment to hand in tomorrow and ALL my revision is on their for my exam in 4 days time. please please please help me get my documents back onto my ipad? I have logged into icloud on my computer and can see the  documents but cant work out how to get them back on my ipad???

    http://support.apple.com/kb/HT5824?viewlocale=en_US&locale=en_US

Maybe you are looking for

  • HT1491 How do i get my downloads from my ipod 5th gen to my computer without syncing it.

    I dont have my ipd and would like to listen to some music i just got, but i diidnt sync it prior.

  • Hi Seniors Please Help me with this issue......

    Seniors......      when the Data Entry is Done in MIGO there is a place to Enter a External number for Delivery Note ...to enter a External Number..... My client needs that Number in the Report....i am not finding that number..... any where in SAP or

  • Backing up from the iPod

    Hey. I've got a 14 gb harddrive so i've chosen to use the manually update ipod option to add songs. that way, i can add a song to my ipod, delete it from my computer, and not use up the space on my computer. So i have about 50 songs that i've downloa

  • How to config startNode in expression

    hi Experts, My customer is using wc11.1.1.5, they want to use the following expression to build up a left-tree menu in space, but set startNode to the current space, the sample expression has a code for startNode=/, how to change it to current space

  • Question about Database Access

    Hello, I have one question regarding database access from Java. What are the other ways of connecting to database other than JDBC? This was one of the question I been asked by the interviewer. He says JDBC connection can slow down the perfomance when