Can't deinstall, restore or install iTunes

I've got a problem with deinstalling or restoring my old version of iTunes (7.0.0.70)
when ever I try to deinstall or restore the old version I et an error saying:
*invalid drive J:\*
and after that an error saying something about an unrestorable fault during installation (sorry, it's in dutch)
after which there's nothing done.
I tried installing a new version but I get the same error about the invalid drive.
I can't connect my iPod to the computer anymore because iTunes doesn't find it now.
The old program itself works ok, but because of a new version and the problem with the iPod I wanted to try a new iTunes. This was recommended by apple...
I really need some help because Apple told me to find an answer at microsoft.com and tey said I should get an answer at apple.com...

This problem often responds to cleaning up your installer files.
Here is a method for removal of iTunes and installer cleanup with the microsoft installer cleanup utility:
Download a fresh copy of iTunes and the stand alone version of Quicktime
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://docs.info.apple.com/article.html?artnum=93698
Vista
http://docs.info.apple.com/article.html?artnum=305409
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes

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