Can't delete a cancelled job in the queue

Hi,
Yesterday i was printing documents and shut down my computer before it was finished.
The last document had only been printed in half.
I have been in the queue to cancel it but it's stuck and i cannot print any other documents.
I can't find how to reset all.
Thanks for your help.
Julie

Hi Julie,
No worries, you answered perfectly fine!
Let't try the Print and Scan doctor, download and run the following tool, select the listed printer and press the next button.
Click on Fix Printing and follow the steps on screen, that should clear such automatically.
Press this link to download and run the tool:
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU
Please let me know of any problem,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Can't delete a cancelled job in the queue

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