Can't delete job from print queue

HP Deskjet 6940. Usually faultless but it now has a print job shown as 'held' in the print queue but which it actually printed successfully four days ago - and it simply won't delete it. Delete button does nothing, 'hold' and 'resume' buttons grayed out. Is there some way I can delete it manually via the Finder?

happy to help
try to rest the Print system from system preferences
system preferences.----> printers ------> select the Printer
....>
right click on printer pane and reset printers
hope it helps

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I canceled a print job from the print queue, but it refuses to budge! Everytime I try to remove it, I get this message:
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I am not an HP employee.

Cannot remove clear a job from printer queue in Windows 7 Home Premium

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This question was solved.
View Solution.

Hi,
From the Control Panel, open Administrative Tools and select Sevices. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
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Can't delete job from print queue

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