Can't delete within itunes, sync or restore factory settings

Hi, I'm unable to make any changes to my 60gb Ipod without having to force quit :
can't delete any music,
won't sync,
can't change photo's etc
each time I have tried to restore factory settings through itunes - however every time I try (and fail) I have to force quit.
Using USB not firewire, updated software, no problems in playback.
Any ideas anyone?
Thanks

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Can't delete within itunes, sync or restore factory settings

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