Can't directly deactivate from old computer, but need Acrobat on new computer...

My old computer died due to a faulty power cord/port issue... I can't power it up to deactivate my Adobe Acrobat directly from that computer. I need it on my new computer and I have the serial number. How do I do this without accessing the old computer? Thanks for any help.

Hi Susan U,
Welcome to Adobe Forum,
When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.
Next it will allow you to activate on your new machine,
Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
It will reactivate the CC on the first machine.
You have already deactivated it from one machine, hence you can activate it on third computer.
Regards,
Rajshree

Similar Messages

  • Hi, I have CS5 and I want to deactivate from old computer but don't have access to it?

    Hi, I have CS5 and I want to deactivate from old computer but don't have access to it?

    Contact Adobe Support thru chat and ask them to reset your activations for CS5.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I am having problems with my music collection, after burning all of my music to the computer I organized it into folders and placed it in the iTunes Folder. Starting on a new computer now. I can get my music from old computer?

    I am having problems with my music collection, after burning all of my music to the computer I organized it into folders and placed it in the iTunes Folder. As of now i realize this was a mistake. Starting on a new computer now. I cant get my music to transfer from the itunes folder on the old computer? I keep getting error "Can't Read from the source file or disk." Whenever I got to folder properties its always checked read only. But when i play the song it works just fine. Im sure this is just because I added music into itunes folder but is there anyway to fix it?

    WMA files are 'window media audio' files, which is a Microsoft format. If you want to add them to your iTunes library on your Mac then you will need to convert them into a compatible format first. If you still have your windows machine then iTunes for Windows can convert them from WMA to MP3 format : https://discussions.apple.com/message/24158701#24158701
    Or try a search for, for example, 'convert wma to mp3' to find programs to convert them.

  • New used computer doesn't have iPhoto so can't transfer pictures from old computer without upgrading new one. Is there a way to download an older version of iPhoto?

    I can't access any of my iPhoto pictures from my old computer since the new (used) computer I got doesn't have it. The new one is a newer version but the applestore only has the iLife 11 which would need me to upgrade. I'm not against upgrading I really just want to access these photos. I used an external harddrive to store the pictures from my old computer and am assuming that the only reason they're not showing up on the new one is because it doesn't have the applicatin (makes sense).
    Is there a way to get an older version of iPhoto?
    The pictures from iPhoto that are on the external harddrive will show up if i had to the application right? Will they show up on a newer version of iphoto even though they're originally from an older version?
    Ahh sorry if this is confusing I'm just really frustrated at technology right now..../////

    Is there a way to get an older version of iPhoto?
    I suggest you don't do that. There is no guarantee it will work right with a more recent OS.
    Install the correct version of iPhoto for the version of Mac OS X you are running. (Which is what?) The folks here will tell you how to get to the Library on the external drive when you provide more info about your computer.

  • How do I deactivate from old computer to put the software on my new one.

    My computer died, but my hard drive still works. I have taken my hard drive out and have it hooked up to my new computer. I know I have to deactivate my CS6 Suite on my old computer, but it will not let me launch the program to do this. Any advice?
    This is the error I get:@
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 11
    http://www.adobe.com/support/

    Adobe is very Generous to the customer so you can contact them right now and request them the same as you are unable to deactivate it
    Contact Adobe Here -  Contact Customer Care

  • How can I import history from old computer

    I have just bought a new computer and want to have the tab history from my old computer. How do I do this?

    Yes, that location is not the Firefox profile folder, but the location of the template folder with the files to create a new new profile.
    See:
    * http://kb.mozillazine.org/Profile_folder_-_Firefox
    * "Application Data" in XP/Win2K and "AppData" in Vista/Windows 7 are hidden folders.
    * http://kb.mozillazine.org/Show_hidden_files_and_folders
    Go to: Control Panel > Folder Options > "View" tab > under "Hidden files and folders", select "Show hidden files and folders"<br />
    To see the file extensions of all files uncheck the box "Hide extensions for known file types"
    * XP: C:\Documents and Settings\&lt;user&gt;\Application Data\Mozilla\Firefox\Profiles\&lt;profile&gt;\
    * Vista/Windows 7: C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\Profiles\&lt;profile&gt;\

  • Can't transfer files from old computer to new

    Hello, Bought a new MacBook Pro and have old pictures, files, apps and fonts on an old Powerbook.  Migration utility allows me to move entire files over, but would like to move only specific files. I remember once opening an old computer much like a hard drive and drag and dropping what I wanted. Any ideas.
    Thanks,
    Jamie Clements

    You should also ask this in the MacBook Pro forum. This is the forum for the white and black plastic MacBooks that were discontinued in 2010. You should also post this question there to increase your chances of getting an answer.
    https://discussions.apple.com/community/notebooks/macbook_pro

  • How can I move actions from old computer using Elements 6 to new computer using Elements 12?

    I downloaded some actions onto my old computer using Elements 6. I would like to move them to my new computer using Elements 12. How do I do that?

    Does she have any photos in the iPhoto library on her new machine?
    What version of iPhoto does she have?
    The general answer is to trash the iPhoto library on the new computer (assuming it is empty) and drag the old iPhoto library to the pictures folder of the new machine and launch iPhoto letting it convert the library
    LN

  • How can I transfer playlists from old computer to new computer?

    I was using iTunes on a PC and finally threw in the towel and bought a new iMac. Got all my iTunes content transferred just fine. But, I can't figure out how to copy all my old playlists over. Can anyone help me with this?
    Thank you.

    Hello chaptx,
    First, you will need to export the playlists either to a flash drive, external hard drive, or back them up to a CD. You can do this by locating each playlist you wish to transfer to your new Mac, right->clicking on it and choosing the "Export" option or by going to the File drop down menu, choosing "Library" and then "Export Playlist" from there. From there, choose the location you wish to save the playlist to, whether it be a flash drive, external drive, etc.
    On your new mac, again, head to the File drop down menu and choose Library and then select "Import Playlist." Then navigate to wherever you have saved the playlist, whether it be on a flash drive, external hard drive, etc.
    Hope this helps.
    B-rock

  • Deactivate from old computer no longer have and uninstalled

    How do I deactivate?
    Thanks in advance

    What I did was contact customer service who assisted me while I was waiting for an answer here.

  • Have a new iphone, want to erase everything from old one, but not affect the new one

    Bought a new iphone, got all my apps and data in it, now want to give my old phone away, and want to erase it, how to do it without affecting the new iphone?

    The following gives instructions: http://support.apple.com/kb/HT5661

  • Have new computer want to install CS5 and deactivate from old. but need an older verison as cs5 is an update

    I have a new computer , want to install CS5 and deactivate from old. Problem is my CS5 is an upgrade and needs a older version of Elements which I no longer have. Any suggestions?

    you don't need the previous version that was upgraded.  you just need the serial number of the previous version.
    but, if you want the previous version:
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.5 (win), 5.5 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Why can't I transfer my itunes kibrary from old computer to my new one?

    I am trying to get my old library onto my new computer and the best way for me to do that is take them off of my I Phone 3gs and "transfer purchases" but when I try it the "authorize this computer " shows up and it is already authorized! So I still give my info, and it tells me this computer is already authorized and then does nothing. It keeps going on like that, it's a frustrating circle!

    Why can't I transfer my itunes kibrary from old computer to my new one?
    You can very easily.
    Simply copy the entire /Music/iTUnes folder from old computer to new computer.

  • How deactivate Web premium CS4 when I can't get into my old computer (crashed)?

    Hi,
    At Adobe's website it says:
    "What happens if my computer is stolen or damaged and cannot be repaired?
    If your computer is stolen, damaged beyond repair or the hard drive is completely re-imaged, the activation will be lost. In either case you can install and start using the Adobe product on your new computer, which will automatically detect the problem if you already had two computers activated. The activation process will guide you through the new activation, even if the prior computer is no longer available."
    My computer has crashed but Adobe has not detected this, so I can't install my program on my new computer. What do I do?
    Thank you for answering! :-)
    //Milda

    Hi!
    There was no problem installing it on my new computor, but it says that i have to deactivate my earlier installation (within 30 days) since i have already installed it on two compters (i need to have the program on both my lap top and my stationary computer)
    Milda
    Skickat från min iPhone
    7 jun 2012 kl. 14:07 skrev "Bob Levine" <[email protected]<mailto:[email protected]>>:
    Re: How deactivate Web premium CS4 when I can't get into my old computer (crashed)?
    created by Bob Levine<http://forums.adobe.com/people/BobLevine> in Creative Suites Windows - View the full discussion<http://forums.adobe.com/message/4472862#4472862

  • HT4527 When transferring iTunes from old computer to new computer, even though all of songs were copied over, not all of them went to iTunes, some appear to be stored elsewhere. How can I find these songs, and how do I transfer them to iTunes?

    When transferring iTunes from old computer to new computer, all my songs were copied over, but not all of them were stored in iTunes. It appears they are on the computer somewhere, but not on iTunes. Where are these other songs likely to be, and how can I get them onto iTunes? Because of this problem, Apple will not allow me to update my iPhone.

    You may/must have had music files stored outside of your iTunes library.
    I'd recommend going to the Finder and then via the search box look for files with mp3 aif m4a aac etc. depending on the music format your digital music had. With the list of files shown you should be able to learn which files were stored outside of your music > itunes folder
    Chances are they could be burried somewhere under your documents, downloads, desktop, ... we all have different storage and organization habits.
    Then when you find the missing files, on the new computer you can do add to library and go to the folder on the other computer where the missing files are - if your systems are networked - or sneak them over using a USB thumb drive or portable hard drive if you have lots of files, or if you like to have an extra backup of that music, copy to optical disc.

Maybe you are looking for