Can't display outlook 2010 embedded screenshots in GWise 12!

Hi,
we've a big customer, who sends us mails with screenshots ( for example, an excel sheet ), directly in the mailtext! The customer is using outlook 2010 and we are using GroupWise 2012 12.0.3! If we open the mails, we cannot see any screenshot, we get only a text mail!
Any idea what was wrong? Encoding? GWIA? Exchange problem? How can i test, which system is the problem?
Thanks for any idea!
Regards,
Norbert

In article <[email protected]>, NSuttner wrote:
> so the next step is to get
> informations about the addressbook entries from our big customer! If
> possible, to delete our e-mail contacts in outlook!
There is a field in the Outlook/Exchange contacts that says treat this
contact as a if they are also running Outlook/Exchange which then has
the email going out do odd proprietary Exchange things that don't work
with most other email systems. Something along the lines of "Always
send to this recipient in Microsoft Exchange Rich Text Format" needs to
be turned off of the contacts.
I believe this doc covers enough to get you going
http://support.microsoft.com/en-us/kb/290809
Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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Can't display outlook 2010 embedded screenshots in GWise 12!

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