Can't do anything on iTunes without getting a "open software update" button. I already updated the software, but it keeps asking me to do it. So frustrating!
When I downloaded the new version of iTunes, it insisted I also download a new version of Safari in order to access the store. I still cannot access the store and it doesn't appear that it registered any of the updates because it keeps asking me to update, but won't update anything. I just got a new hard drive last week and am wondering if they messed something up when they installed it. Also since I made the "necessary" updates I can no longer access my application on my desktop and have no clue how to get to them
Then it simply was NOT Brand New. Doesn't matter what the box looked like when you got it or if you went through the setup pages when you first turned it on. If it is registered to some other Apple ID then someone else had originally registered it and locked it to there ID.
Type in the serial number of the system into this page.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
And see when it was originally registered.
Then send it back to Amazon as Used.
LordRavenWolfe wrote:
So I bought a brand new macbook from Amazon, and it came factory sealed (Not my first time buying a macbook, last one I bought was from Apple directly) but after I got this, I put in my apple I.D. and it told me there were updates available. I told it to go ahead and update, and it updated about half of the list, but the essential stuff (pages, notes, etc) it says "This software was installed using another Apple I.D. Please logon with that I.D. to install the software." I'm a bit baffled by this as it is a brand new mac and so I don't know why anyone else's I.D. would be logged into this mac. I'm not really worried about it though, as I don't really need to update my pages, etc, as I like what I have, but I'd love for this stupid "updates availble" popup to stop popping up every freaking day!!!
Anyone have any suggestions on finding out how to either gain access to update, or get rid of that "other" i.d. that is somehow associated with my brand new macbook?
I'm running OSX 10.9 if that is of any consequence.
Similar Messages
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I Came over from Usa too united kingdom bought a apple macbook pro w/ retina and it wont let me switch over my itunes acc too united kingdom store without using up my 88cent on itune account ,problem is nothing you can buy on itunes for 88cent.Also it shows my songs but it wont play them,shows them playing but no sound,so i think my itunes has a bug or glitch.
Click here and request assistance.
(72877) -
Is there anything that can be done to fix this?
Hi joy145,
If you are having issues syncing and would like to manually manage your content, you may find the following article helpful:
Apple Support: Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
If you are still having issues or continually prompted to erase and sync, you may want to try restoring your iPhone to factory settings before moving your data over (either via syncing or manually):
Apple Support: Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
(Note: Restoring iOS software deletes all your data and content from your device, including songs, videos, contacts, photos, and calendar info.)
Regards,
- Brenden -
I can't burn a disc from Itunes without getting error 4280 repeatedly.
I can't burn a disc from Itunes without getting error 4280 repeatedly. I was just able to burn a CD and now can't burn another. Any thoughts? I know my CD burner works as I just made a disc. I have tried changing file type from Audio to MP3 with no luck. Thanks for trying to help me.
Hello Sonni,
It sounds like you are unable to burn a disc with iTunes due to this error code. I would first use the following article to check issues with the type of disc drive:
Burning disc in iTunes for Windows using a Sony CD-RW/DVD CRX830E model drive fails with 4280 error
http://support.apple.com/kb/ta38101
If this is not the case, use the following article to help troubleshoot the issue:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Cheers,
Sterling -
I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it
First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck. -
I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question.
Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
~Lyssa -
My iOS is 4, but I can't download anything in itunes or appstore unless I update to 5.0 but my ipod says that my device is updated. Hoiw do I fix this?
I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318
To more eassly find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Vintapps 3.1.3 - paid app.
Apple Club - filter apps by iOS version.
If you want an app the requires iOS 4.3 or higher you will need to get a newer model iPod -
Can't purchase anything with iTunes 8.0.2 update
After updating to 8.0.2, I can't purchase anything on iTunes account. Every time I try to purchase music, a TV show or an application I get the error message that "...due to a problem with the iTunes store I have no available store credit for purchasing..." "I don't have any store credit, I've been trying to purchase with my credit card like I always have been." Has anyone else had this problem?
Almost same problem...
I was trying yo buy more Heroes episodes with my still remaining credict of $120.00 and today I woke up, I haven't update my iTunes, I have iTunes 8.0.1 I try to buy something and this pop up came up:
http://www.flickr.com/photos/14465410@N07/3047049277/ -
Can't order anything from iTunes
Suddenly can't order anything from iTunes. Nothing changed, same country, same card, but iPhone is saying I need to change stores to Finland. Never a problem before and I've been in Finland all along and ordered lots of albums. Now can't order anything.
What happens when you try to buy something, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users her on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
I Can't buy anything from iTunes as I haven't set any security questions but they keep asking me questions
If you log into your account on http://appleid.apple.com and select the Password And Security section of your account are you able to set them ? If not then is there a reset link beneath the questions that show on that screen (it all only show if you have have a rescue email address on your account) ?
If not then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I Changed my payment information to a different credit card, now it won't work. The new credit card has been used for online purchasing all the time but I can't buy anything on iTunes or in game app purchases.
What do you mean by 'won't work' and 'can't buy anything' ? If you are getting an error message when trying to buy things then what does it say ?
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How do I download a movie to my iphone 3G? When I click 'rent' in itunes, I get a message that there is not enough available local storage, but I can manage storage on my device in 'Settings'. I have activated icloud, but don't know how to change my storage so that I can rent and watch the movie on my phone. thanks for any help you can give.
I always do my Rentals with the itunes program on the computer.
Make rental from itunes store. It will show in movies under library, DO NOT click to play it. Plug in the device to the computer. Click the name of the device on left. Click on movies. There is an option to copy to the device. Sync. obviously you still need space on ipad to put rental but you can have it take computers hard drive space until you need it. -
I can't sync my iphone to itunes i get this error message "Iphone could not sync because the sync failed to start" Help? both my computer windows and my phone are on the current versions of ios and itunes
Hello lenmin,
Thanks for using Apple Support Communities.
To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
Have a great weekend,
Alex H. -
Can multiple iPhones share one iTunes without syncing the phones together? We just got new iPhones and set up seperate apple id's, but don't know if we can both sync to our existing iTunes without linking our phones together (contacts, apps, etc) ????
How to use multiple iPods, iPads, or iPhones with one computer
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I can't deauthorise my daughter's last computer from iTunes because it has crashed. We have three computers in the house but I can't authorise my new MacbookPro for iTunes or homesharing because it says I have 5 computers authorised (I don't). I can't even get my music from the iTunes library on my old Macbook onto my new one, because it won't let me sync my iPhone 5 with my old Macbook, as I can't update the iTunes software. So I have a new MacbookPro and a new iPhone 5 and I can't get any of my music on either of them. I feel singularly depressed.
As you have more than 1 computer authorised then you should be able to log into your account on your computer's iTunes (Store > View My Account) and 'deauthorise all' (which you can do once every 12 months) and you can then authorise/reauthorise the computers that you still have and need : authorising and deauthorising.
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