Can't down purchase of elements 12 upgrade

I purchased upgrade for elements 12. when I go to my account page, the purchase is there with a download button
when I click the button nothing happens it dose not download

if you follow all 7 steps, you can download a trial via one of the links on this page using a browser that accepts cookies: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
and activate with your serial number.
if you have a download problem, you probably didn't follow all 7 steps. typically, failure to meticulously follow steps 1,2 and/or 3 is the problem, but your browser must also allow cookies so that's (a restrictive browser setting) another potential source of problems.

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Erased backup for imac and can not retrieve purchases thru apple for upgrades of lion, leopard

can not retrieve backup or time machine information for imac which was upgraded from os x 10.5 to lion & snow leopard thru apple store. I somehow erased everything including recovery disk and when i try to upgrade it says that my imac version is too old and needs to be upgraded to implement the new version. However, i can not redownload any of my previous purchases or even rebuy because it my imac is back too old version.

Snow Leopard would have come on install disks, not via a download from the app store. So do you have the disks? You need to install that first before you can download/install anything later such as Lion. If you don't have the disk, you can buy it.
What year/model iMac do you have?

Can I still purchase Photoshop CS6 and upgrade later?

I have a brand new iMac and need to acquire Photoshop for a class I am taking. The teaching establishment uses CS6 and if I get on CC now, perhaps I will be incompatible to use the facilities Photoshop. I want to start off on the "right foot" so I can succeed in this class. Thank you for your help.

I'd get CC now and be done with it. There are a few features that have been removed, notably Flash panels (Mini Bridge, Kuler, Configurator), but it will be removed for them too if they wish to stay reasonably current.
You can still buy CS6, but it's a dead end. There will never be a CS7. As such you can't "upgrade" from it, but you'll get a price cut for a period if you later jump on the cloud.
Personally I love the CC model for a whole bunch of reasons - yes, even budget reasons. I see people put up elaborate calculations to "prove" that CC is ultimately more expensive, but that's not how it works in reality. Budgets are all about thresholds, and the CC threshold is really low. I pay more for my cell phone subscription each month.

I have an older 13" macbook with snow leopard, I want to upgrade to the newest mountain lion, can i just purchase and instal?

I have an older 13" macbook with snow leopard, I want to upgrade to the newest mountain lion, can i just purchase and instal?

Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

Purchased Photoshop Elements 13, downloaded, entered serial numbers, then got the error message: OS Requirement not met, Windows Vista not supported.

Purchased Photoshop Elements 13 (upgraded from Photoshop Elements 10), downloaded, entered serial numbers, then got the error message: "OS Requirement not met, Windows Vista not supported" now what?

Sweetie Bug wrote:
now what?
System requirements | Adobe Photoshop Elements
The last version of PSE which supported Vista was version 12.
You'll either have to upgrade your operating system to Windows 7 or Windows 8 or return PSE 13 for a refund.

I purchased Photoshop Elements 13 for my Mac which does not have a cd drive. I have already installed Elements 6 many years ago. Can I still install my upgrade without using the cd's?

I purchased Photoshop Elements 13 for my Mac which does not have a cd drive. I have already installed Elements 6 many years ago. Can I still install the upgrade without using the cd?

PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

Hello, I've just purchase a mac mini 10.9 it doest have a cd drive and so I can't install my Photoshop Elements 4.0. How can I update/upgrade Adobe and in stall in my computer?

Hello, I've just purchase a mac mini 10.9 it doest have a cd drive and so I can't install my Photoshop Elements 4.0. How can I update/upgrade Adobe and in stall in my computer?

that's no longer available for download. in addition, it's unlikely it would work on your mavericks os.
you could purchase pse 12 upgrade, Adobe Photoshop Elements 12 - Buying guide

I'm upgrade from PC to iMac can I just purchase upgrade revision of Lightroom 5 I currently have 4 and not pay the full version price? Same with Elements 12? Thanks

I'm upgrade from PC to iMac can I just purchase upgrade revision of Lightroom 5 I currently have 4 and not pay the full version price? Same with Elements 12? Thanks

lr and pse are both cross-platform apps so you can use both pc and mac versions with those programs.
for most adobe apps though, How to Move Adobe CC or CS6 Between Computers, or PC to Mac | ProDesignTools

I upgraded my computer to 64bit. How can I transfer my Premiere Elements 8.0 (32bit) to new computer?

In October 2014, I purchased Adobe Premier Elements 8.0 (and the APE Templates 8.0) for my work computer (32bit Windows 7). Now they gave me a new computer which is 64bit (Windows 7). How can I get my Premier Elements program back on my new computer without having to purchase it all over again? I only had the program for a couple of months before they upgraded my computer to a 64bit I submitted my question through "Adobe Chat" and they said they couldn't help and I would need to check the forums. Thanks to anyone who can help! Jay
[Moved from Premiere PRO forum to Premiere Elements... Mod]

jaym
What did you have for installation...
a. installation files from a purchased download from Adobe
or
b. installation disc from boxed packaging of the product?
If you have an installation disc, then insert the disc into the burner tray and follow the instructions for the installation
that present sequentially. Remember that Premiere Elements 8 on Windows 7 64 bit is still going to be a 32 bit application.
It will be running in the 32 bit compatibility mode of the 64 bit computer and the 32 bit limitations would apply. But Premiere Elements
8 will install on Windows 7, 8, or 8.1 64 bit but not as a 64 bit application.
Now if you purchased an download, those downloads are typically specific to the operating system to which it was downloaded.
Whether or not installation files downloaded to a 32 bit computer will work on 64 bit computer is questionable. Best advice is to
try it. You will get an immediate message from the computer and program if it is a no go.
Please review and let us know the outcome.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR
Add On...Premiere Elements Windows is a 64 bit application only when it is version 10, 11, 12, or 13 run specifically on
Windows 7, 8, or 8.1 64 bit computer.

I just purchase an IPhone5C to upgrade from my IPhone4, but I do not know how to get all of my photos that were on ICloud on my Photo Stream (875 photos), on to my new phone. I thought that since my 5C can see Icloud that all photos would be there...

I just purchase an IPhone5C to upgrade from my IPhone4, but I do not know how to get all of my photos that were on ICloud on my Photo Stream (875 photos), on to my new phone. I thought that since my 5C can see Icloud that all photos would be there... Can someone help me get the pics from my Iphone4 to the 5C?

Photostream in the cloud only keeps photos from the last 30 days (subject to a 1,000 photo limit). When photostream syncs the photos to your device they will stay there (subject to a 1,000 photo limit) until deleted, which means you may well have more photos in your photostream album on your device than there are in photostream in the cloud.
The consequence of this is that if you turn photostream off and on again on your device (or enable it for the first time), it will only be populated with photos from the last 30 days, which may not be all the photos that were previously in the photostream album on that device.

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush

I have been working on a document in Pages 4.3 and now it tells me I can not open the document unless I upgrade to Pages 5.2. When I look up Pages 5.2 the App store says "installed" nor can I find a "purchase" or "install" button.

My OS is 10.9.3.I've been working on a document in Pages 4.3. Now is says I can not open the document unless I upgrade to Pages 5.2. The Pages 5.2 page in the App store says "installed" nor can I find a "purchase" or "install" button. How do I get Pages 5.2?

If you have already updated to Pages 5.2 on your Mac, you may be trying to open the file with a previous version of Pages. If this is the case, you have two versions of Pages on your Mac & are trying to open Pages 5 documents with Pages 4. Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there then right-click on the Dock icon & select Options > Keep in Dock.
Installing new versions of iWork has never replaced existing versions. This is nothing new. The only thing new is that the '09 apps are moved to an iWork '09 folder if they were purchased from the Mac App Store. If they were installed from disk they should already be in a separate folder in Applications.

We purchased photoshop elements thru amazon.ca.when we try to install it wants a 24 digit serial # and none of the #s we have matches what is asked for can anyone help?

we purchased photoshop elements thru amazon.ca.when we try to install it wants a 24 digit serial # and none of the #s we have matches what is asked for can anyone help?

Find your serial number quickly

Can't download Photoshop Elements 10 upgrade

I have a brand new Windows 7 computer with 4GB RAM. Firefox is my browser. I purhcased the downloadable upgrade for Photoshop Elements 10 on the Adobe web site. When I clicked on the Akami Download Manager to download the product, I saw a flashing box in my browser that my computer was trying to connect to the Akamai downoload manager. I waited 5 or so minutes but the connection was never made and I could not donwload my product. I exited my browser and then restarted it but I had the same problem. I still couldn't download the Photoshop Elements 10 upgrade.
Could you please tell me what is causing this problem and how I can download Photoshop Elements 10.
Thanks.
Richard

You can download PSE 10 from the below link but make sure to read the "Very Important Instructions", mentioned on the website, properly before downloading it.
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l

Can't purchase Mountain Lion. Upgraded my Macbook (memory and OSX). I have a black Macbook (2009) will it work?

Can't purchase Mountain Lion. Upgraded my memory and OSX. I have a black Macbook (2009) will it work?

The Black Macbook was for Sale between 2006 and 2008.
http://en.wikipedia.org/wiki/MacBook
To Upgrade to Mountain Lion... Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)

Can't down purchase of elements 12 upgrade

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