Can't download a pre-ordered book on iPad

I got the e-mail telling me that a book I had pre-ordered was available for download. When I tap on the link in the e-mail, iBooks launches and asks me for my password. However, the keyboard is grayed out so that I can't enter anything. Going to purchased items shows the book as pre-ordered but doesn't have any way to download. This has happened with the last 8 or 10 books I have pre-ordered. I tried killing and re-starting iBooks and then killing and re-booting the iPad. Neither worked. I then contact Apple support. They had me re-set all settings on my iPad. When that didn't work, their next suggestion was to delete and re-install ibooks. Neither of those solutions worked either. Now, they suggest that I do a restore of the iPad and re-install everything. I think there has to be a less drastic solution. Quite frankly, that solution is worse than the problem. So has anyone seen this behoavior before and know of a less drastic solution? (My work around is to download the book on my Mac at home and then I can either download it on the iPad or sync. Not as convenient as downloading it directly but much less painful than a re-set to factory state.)

Hi again,
i just looked at this same book (that I received a pre-order download email for today) on my iPhone 5 and it was already downloaded - it never asked for the password. I opened the book and it is all there. Then I went back to iBooks on the iPad and the book was still sitting waiting to be downloaded, but this time when I hit the download icon and it asked for a password the keyboard was not grayed out so I could download.
Strange that each time I tried the download BEFORE looking at the same item on the iPhone the iPad grayed the keyboard, but worked AFTER accessing the book on the iPhone.
Also strange that the iPhone downloaded automatically but the iPad did not.

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Hi again,
i just looked at this same book (that I received a pre-order download email for today) on my iPhone 5 and it was already downloaded - it never asked for the password. I opened the book and it is all there. Then I went back to iBooks on the iPad and the book was still sitting waiting to be downloaded, but this time when I hit the download icon and it asked for a password the keyboard was not grayed out so I could download.
Strange that each time I tried the download BEFORE looking at the same item on the iPhone the iPad grayed the keyboard, but worked AFTER accessing the book on the iPhone.
Also strange that the iPhone downloaded automatically but the iPad did not.

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http://download-uk.oracle.com/docs/cd/B31017_01/core.1013/b28937/toc.htm
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HT4059 How can I cancel a pre-ordered book? Thanks.

Can anyone instruct me on how to cancel a pre-ordered book?
Thanks

If you wish to cancel a pre-order, simply swipe from left to right across the title, tap Delete, then tap OK on the confirmation screen.

HT5714 Can't download a pre-order it came out a few days ago.

I tried doing the check for available downloads but still said i downloaded all of it. Which it did not.
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Hello BFMV11000,
I would be eager to download and listen to a pre-ordered album as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
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I pre-ordered an album and now it is available, but I can't access it from my iPhone. I don't want to download it onto my computer. Can anyone help?

The album already came out on the 31st of August, so I'm not sure what is going on.
I used to have a computer but it got stolen recently, leaving me unable to sync my ipod with another computer for fear of losing all my music.
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I cannot download a pre-ordered book since iOS6

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Thanks for the reply Dave but I have tried both these things. Firstly the paused book cannot be deleted. I cannot select it to delete it and when I try to re-download the book after turning off and restarting, it does the same thing again. It immediately pauses and a message pops up to tell me that when it has completed downloading the book will be available in my library.. Then I click 'ok' (as that is the only option) and nothing else happens. Quite frustrating.

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I Can't view my pre ordered books in the store is any one else having this problem? Each time I click on my purchases when in the store the page comes up blank. I was supposed to have a book released 2 days ago but it hasn't downloaded, unfortunately I can't remember which book it was so I can't search for it

This can maybe help you:
http://support.apple.com/kb/TS1702
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Hello Jonagolds
Your purchase should show up as something that you could download again. Check out the article below on how to do that across all devices and in iTunes. If that is not the case and you do not see it, then report the issue to the iTunes Store for further assistance.
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http://support.apple.com/kb/HT2519
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http://support.apple.com/kb/HT1933
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Jeff,
Thanks for the reply. However, the knowbase article referred to in iTunes Store: How to delete a downloading purchase on iOS seems to refer to an earlier version of the iTunes app than I have with iOS 8.0.2. My iTunes app has neither a More button in bottom nav bar, nor any options to display a Downloads list.
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Gary

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So every time I download a new app from my iPhone 4s, a popup comes and tells me my pre-ordered book 'such wicked intent' is ready for download, and then asks if I'd like to download it now. So I always tap 'yes'.
However, no matter if I'm on 4g or my own internet at home, I always get a message that says "cannot connect to iTunes store, and the book never downloads.
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There are a few options... but start here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT4059 Pre-ordered book & released date has past. Won't download.

Pre-ordered book. Released date has past & it won't download.

Hey Talibabs,
I see that you are seeing an issue with a book you have purchased in the iBooksstore. Use the following article to help you report this issue and receive assistance:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
https://support.apple.com/en-us/HT204084
Thanks for being a part of the Apple Support Communities!
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Braden

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I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

If you delete the song from your PC you can redownload it. Make sure you actually remove it from the computer, and not just from the library (select "Move to Recycle Bin" when deleting). To redownload you can go to the itunes Store->Purchased-> Download Previous Purchases. Within there you have the option to view all songs purchased, as well as all songs which are "Not In My Libraray".
If you don't feel comfortable deleting the song, you can just move copy/paste it somewhere else so that you've got it backed up in case the re-download doesn't work.

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Hi kevans426!
You should try power cycling your device to see if the issue persists, but if it does, you may need to report an issue with this purchase using the steps located in this article:
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http://support.apple.com/kb/HT1933
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Can't download a pre-ordered book on iPad

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