Can't download adobe XI trial

I keep getting an error that says Error has occured. i did a little research and it says that the admistrator has to give permission. I am the adminstrator and the only one that uses this computer. Can you help?

Hi only1cam,
We would like to assist! Are you trying to install the Acrobat XI Pro 30 day free trial? Do you have the correct version for your OS (Mac vs. Win). Are you receiving a specific error message?
Looking forward to hearing back from you!
Kind regards, Stacy

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