Can't download album i pre-ordered?

I pre-ordered You Me At Six's new album, and it was released on the 27th January, but it just says 'purchsed' and won't let me download it. I read another persons similar question but they had to click a link in an email they received saying the album was realsed, but I never got that email. Do you know how I would resend that email to myself?

Hi i have the exzact problem and i think its never going to be fixed

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Why can't I cancel online pre-orders?

I am trying to cancel an online order that I made recently, it is a pre-order for a game that releases in September and for some reason it gives me the option to cancel, but i am not allowed to check mark it. Is there any reason why I am not allowed to cancel a pre-order? I pre-order things right away just in case I want them but I do end up canceling some of them. This is the second time now I have had to send an e-mail out to [email protected] to cancel a pre-order. The first time they took care of it the same day and told me sorry for the glitch in the system as everyone is always able to cancel pre-orders. However, this time it has taken over 2 days and I still haven't received a response. I also know I am not the only one with the cancellation problem as i have a friend that shops at bestbuy.com and he also can't cancel the same pre-orders.

Hey wbaez86,
Thanks for the update! Glad to hear our e-mail support team was able to help you find a resolution.
We're looking into why this feature hasn't been appearing for all customers, but don't have any specific details at this time. We'll make sure to update related threads as soon as additional info is available though.
Aaron|Social Media Specialist | Best Buy® Corporate
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HT5714 If a song is available for download in a pre order will it count towards single chart counts?

If a song is available for download in a pre order will it count towards single chart counts?

Apple has not released any information as to how any of their charts and features are calculated, so no one here will know.
Regards.

Why can't I access my pre order from iTunes when the album has been released?

Pre ordered the new Jay Z album from my iPhone 4S and have been FULLY charged for the album. Each song is showing "purchased" in grey. What's the deal with this? iTunes WILL allow me to purchase the album again, and I'm positive they'll take my money again.

I'm having the same issue. Support claims it's my computer to which I have downloaded 439 songs to already. Oddly enough I still can't download a previous preorder even though I am able to download FREE songs and podcast without issues. I asked them to cancel the order and they stopped contacting me with either a yay or a nay. It's not like they have to refund me or anything as they haven't drafted any monies yet. I guess I will have to chock this up as a loss and no longer purchase through iTunes anymore. Amazon is cheaper most of the time anyway. No back ups needed there. Peace.
Dell Optiplex GX620 Windows XP Pro

Album wont download after i pre ordered and paid.

I pre ordered the album Salute by Little Mix and it came out today and it says purchased but it still wont download. I have money in my account so I have no clue why it wont download.

Hello, Rachel.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

Why can't I get my pre order to download on my iphone?

I downloaded some pre ordered music to my mac this morning but I cannot get the music to show up in my purchased items on my iphone so I can download it there also. I'm at work and cannot sync my phone with my work computer so I would like to redownload the music directly to my iphone. The account is the same so why can't I see the music in recent purchases? Any help would be greatly appreciated!

I have same problem....I get 'paused message not enough memory'. .deleted stuff have plenty of memory..still getting message. Searching for suggestion???

How can I retrieve a song from a album I pre-ordered?

I pre-order a new album, and one of the songs came out. It says it purchased, but it's is not in my music library.

Hi Paris.mofos,
Welcome to the Support Communities!
The following article will explain the Pre-order process:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Cheers,
- Judy

Songs from albums I pre-ordered aren't contained in the full album, Why?

I've pre-ordered or pre-purchased music singles for albums that later were released. When the pre-order was available or I purchased the entire album the singles that I had initially purchased are not included in the album and I can't get them to appear in the album.
I called support and they had me delete the album and then re-download it but same issue, it wouldn't download the pre-ordered songs. Now it even shows them as Purchased but provides no options to download them.
Very frustrated and they weren't much help. Maybe someone here can...
Thanks
The example below shows the Lorde album that I purchased. It is missing songs #1 and #3 which are contained in the singles of other albums.

I have the exact same problem. I guess iTunes wants us to edit the pre-album singles info to make them appear in the albums but it's stupid. Some singles are even re-edited or re-mixed for the album versions, they're not even the same songs.

An album I pre-ordered now shows up as purchased, but not in purchase

I bought the Marshall Mathers LP 2 Deluxe version in pre-order, but now that it is released, it isn't shown in my purchase history. However, the album displays the purchased icon where the price usually is. At first I accidentally pre-ordered the wrong version of the album, but cancelled that and got the correct one

Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling

No ALBUM from Pre-order of RHCP

I pre-ordered The new Chili Peppers CD, I have recieved my ticket code and all but iTunes has not downloaded the CD yet. What is the deal? I tried checking for purchased music and nothing came up.

Two things. First, got an e-mail from Apple. Here's what they say:
Thank you for pre-ordering Stadium Arcadium. Customer interest in this album far outweighed our projections. We know you are anxious to receive this new album and we're working to get it to you as quickly as possible.
Your album should be available to download in the next 4-8 hours. When your pre-order is available, iTunes will automatically send an email to your registered email address. Make sure your email address is up-to-date in your Account Information screen. To launch iTunes and open the Account Information screen, click the link below.
http://www.itunes.com/go/myaccount/
Please reply to this email if you do not receive your pre-order notification today.
We sincerely apologize for the delay and thank you for being an iTunes Music Store customer.
Sincerely,
Scott
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
It's been about 6 hours, and still the same error, so no luck so far.
Second, I actually want to get the album pre-order with the pre-order exclusives. Honestly, I couldn't care less about the code since they are not coming near my home and I don't want to shell out for bad tickets since all the good ones were taken by the fan club. To me, the fact that I cannot get the album that is clearly on sale is more irritating than not being given the code.

Can't get albums in chronological order

I'm having an issue where I can't get the artists albums in chronological order. I have all the artist in alphabetical order but now I want their albums in year order. It looks like the albums are in alphabetical order. To give you an example...AC/DC is first...Back in Black (1980) is before High Voltage (1976). I know it probably sounds petty but it drives me crazy that its not in the correct order! lol... I did a search and couldn't find my answer thats why I'm posting. Thanks in advance.

Anders Dahl wrote:
What if an artist releases two albums in the same year.
Is there a way to force iTunes to follow true chronologic order?
iTunes only references the year of release for songs, not the month and day, so if an artist has two albums in the same year, they will be sorted alphabetically. You could change the year of one of them to force it to show up in the order you want. Not a perfect solution, but just an idea.

HT5557 Where can I see if I pre-ordered an iBook?

I thought I pre-ordered a book for my ipad but, I can't seem to find where that information is stored. Help?

Hello The Brown Girl,
The best place for us to look would be within your purchase history / order history. I have included the following information that will assist you in navigating to that page:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Thanks,
Matt M.

Can't download albums over 3G?

I've tried a few times lately and I'm unable to download albums from iTunes over 3G. Whenever I try, I get the message stating that "This item is over 10MB" and I need to connect to wi-fi to get it. I've seen other people post that they're able to download albums over 3G without issue. Is it just certain albums that don't work?
For the record today's failure was "Middle Cyclone" by Neko Case, which has a 31 minute bonus track, so I assume that's the problem. However, last week I had the same issue with "Light of X" by Miranda Lee Richards, and there aren't any massive tracks there (longest is 6:37).
Thanks for any advice.

SlackerCS,
If the content exceeds 10MBs, a WiFi connection is required; 3G wouldn't have sufficient bandwidth to download it otherwise. This message is normal when downloading that amount of data. Fortunately if you don't have access to a WiFi network, you can always resume the download later on your computer:
Troubleshooting the iTunes Music Store for iPhone and iPod touch
http://support.apple.com/kb/TS1513
Hope this helps,
Raleigh

Can I pick up a pre order made with my sisters name / number??

Simple question. I made two pre orders, both under my sisters phone number and name. Do I need to be with her when I pick up the games.

Hey Mrlaedis,
Evolved is correct: the person whose name is listed on each pre-order is the only person who can pick those items up. The only exception to this would be if you placed both orders on BestBuy.com for store pickup and designated yourself as a Friends & Family pickup option at the time of checkout. For more information though I'd encourage you to refer to our pre-order FAQ:
BestBuy.com > Help Center > Pre-Orders
http://bbyurl.us/Preorders
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

How do I setup my album for Pre-Orders?

I am a musician who is trying to create a pre-order for my releases on iTunes.
The only companies I know of that have this 'pre-release" service is either Ditto Music, or Bandcamp, which doesn't support iTunes distribution.
I am simply trying to create an iTunes pre-order for my album, that is already completed, and ready to upload.

Apple - iTunes - Partner Programs - Sell Your Content

Can't download album i pre-ordered?

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