Can't download album
Yesterday I sent a support email because whenever I tried to download Curtain Call- the Hits, i got an error message. (it was called error message #5002) I tried download both the preordered version, and after a while of repeatingly getting the same error message, i tried the normal version and got the same message. I can download other albums, though. My email was replied and I was told to wait I think 4-7 hours. It's been over 36 hours since I first tried to download the album and I still get the same error message. I've tried everything on the support page.
Windows XP
Email them again. There are some weird things going on in the iTMS these days.
Similar Messages
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Can't download albums over 3G?
I've tried a few times lately and I'm unable to download albums from iTunes over 3G. Whenever I try, I get the message stating that "This item is over 10MB" and I need to connect to wi-fi to get it. I've seen other people post that they're able to download albums over 3G without issue. Is it just certain albums that don't work?
For the record today's failure was "Middle Cyclone" by Neko Case, which has a 31 minute bonus track, so I assume that's the problem. However, last week I had the same issue with "Light of X" by Miranda Lee Richards, and there aren't any massive tracks there (longest is 6:37).
Thanks for any advice.SlackerCS,
If the content exceeds 10MBs, a WiFi connection is required; 3G wouldn't have sufficient bandwidth to download it otherwise. This message is normal when downloading that amount of data. Fortunately if you don't have access to a WiFi network, you can always resume the download later on your computer:
Troubleshooting the iTunes Music Store for iPhone and iPod touch
http://support.apple.com/kb/TS1513
Hope this helps,
Raleigh -
Can't download album artwork in iTunes
Hi All,
I used to be able to download album artwork but it doesn't work anymore. When I try, I get an error message that says "Artwork for “XXXXX” could not be found. An unknown error occurred (-609)." where XXXXX is the name of the album. I tried installing iTunes on a new computer (on the same network) and it works just fine on that computer. I'd just switch computers but I have many albums, podcasts, etc. on the computer that isn't working so switching systems isn't a viable option. Do any of you wizards have any ideas what might be causing the problem and how to fix it. My experiment suggests to me that it isn't a problem with my network router or internet connection.
Oh, I'm running the latest version of iTunes on Windows XP Home but it wasn't working before I upgraded to the latest version of iTunes.
Thanks in advance to all,
Medic101Do the songs have the album art in your iTunes library?
If you answer is yes, I had the same problem, fixed it manually by copying the album art from the song in iTunes library and then choosing the Get Info for that song, and then pasting the album art into the Artwork tab.
This was the only way I found to get album artwork onto my iPod. If anyone else has a suggestion, I am listening. -
Can't download album art from Windows Media Player
Just got my very first mp3 player (Zen 6g) and I'm having trouble getting windows media player to recognize my cd info. When I rip Lord of the Rings: Return of the King soundtrack it shows up as "unknown" in WMP. When I try to "find album info" I get a message saying "cannot display web page". Do I need to download WMP again to fix this? I'm not very computer literate and I'm losing my patience very quickly. Thanks for any help.
You can manually enter the track and album information if you want, if the automatic way isn't working. Where you connected to the internet when you clicked on Find Album Info? It connects to a database to collect the information about the CD, it could be there was a problem with the internet connection, or your connection is blocking those checks.
Are you doing this at home or in work? If at home, do you have a firewall or any other internet security set up?
Cat -
Can't Download Album Artwork From Itunes Anymore
Hi, as i browse through coverflow with itunes, my ipod and my iphone i like having high quality album artwork from itunes. As i don't buy my music directly from iTunes i usually just change the fields of the first song of the album to the exact same as the way it is in the iTunes store, so i can get album artwork from them, however now it isn't working anymore, i have tried downloading artwork for a few albums and it isn't coming up it anymore and says "Artwork for... Cannot be found". For example now im trying with Beyoncé's new album I Am...Sasha Fierce and i changed everything on the first song to match exactly as it is on the iTunes store, such as artist, album, year, composer, genre EVERYTHING! please can someone help, i have quite a big screen and it looks bad when i get the artwork from amazon or google images. Thanks.
bumparoony
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Can't download album from itunes store
Message pops up when clicking "buy album" on itunes store that indicates a requirement to have itunes version 7.4 or later to proceed. Not had trouble with previous purchases. Don't have the ability to upgrade beyond current version of 7.3 due to Windows 2000 operating system installed on PC. Need recommendation please besides upgrading to XP or Vista.
I am using Windows 2000 and I tried to download the new album by Sia, and I got the same message, that I had to upgrade to iTunes 7.2. Unfortunately when I tried to install 7.2, I was told that it would only work with Windows XP or Vista.
That stinks!!
I can't believe that Apple would pull something like this! They have to come up with a solution. Bah! -
Can I download album again?
I downloaded a song from my iphone and had to do a restore. I never had a chance to tranfer the album to my computer. Can I re download the album again without getting charged twice? Because looking at my phone it doesn't say I purchased it? The price is still there telling me to buy I guess....
When you buy a song, video, iPod Game, or album from the iTunes Store, you are entitled to download it only once. You'll have to pay again for another download. http://support.apple.com/kb/HT1469
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I had my iPhone stolen and I had purchased two albums and did not get to sync my phone how do i retrive those albums?
The link provided for reloading music is currently US only
If you reside outside the US and don't have a backup you may be out of luck
All you can do is contact iTunes, no guarantee
http://www.apple.com/support/itunes/contact/ -
Can't download album i pre-ordered?
I pre-ordered You Me At Six's new album, and it was released on the 27th January, but it just says 'purchsed' and won't let me download it. I read another persons similar question but they had to click a link in an email they received saying the album was realsed, but I never got that email. Do you know how I would resend that email to myself?
Hi i have the exzact problem and i think its never going to be fixed
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Have Apple i mac and just given i pod. How can I download albums purchase on I tunes which are marked in i cloud? Do not have I cloud on System preference menue? Help please - do I have to download i cloud from somewhere? Help please - Ronnie
Dan Bryant1 wrote:
How is one supposed to know this?
maybe search [_*Apple support*_|http://www.apple.com/support> next time:
http://support.apple.com/kb/index?page=search&src=supportsite.home&locale=enUS&q=transfer%20purchases
happy computing !
JGG -
I purchased a new PC windows 8.1.
Now I need to download my iTunes libary to the new PC.
The libary is in the cloud, very large libary.
Can I download the entire libary to the new PC while I am away or while the PC is off?
It will take 3-4 weeks to download the libary one album at a time.Select all the songs, download them all.
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My problem mainly concerns cover art.
There have been times when I downloaded albums from the iTunes store to find its cover art it is absolutely beautiful, and is absolutely 100% un stretched. Whereas when I have gotten images for a specific album from Google Images it's terribly pixelated and totally disgusting.
Is there a way for me to obtain cover art for my albums that is has clarity equal to the cover art on the iTunes store albums.
Or will it basically boil down to I can only get that cover art by downloading my albums off the store?robcharlus wrote:
The old iTunes libraries do not restore any playlists or song counts.
They should you if you do the roll back properly... Opening files from the Previous iTunes Libraries folder in Windows Explorer simply opens the current library. If you don't see the .itl file extension then don't give your copied and renamed file the extention or iTunes will create an empty library rather than using the renamed file.
If you had a complete pre-problem backup of your library you could restore that. On the assumption that isn't possible I have a script called ExportImport that could in principle be adjusted to save the relevant data from a backup of the library database and then reimport that data into the current library. See this thread for details.
tt2 -
Can't download all the songs from an album
Can anyone advise what I am doing wrong?
I downloaded an album on my iPhone one morning (Brits 2014 - 62 tracks), I have managed to get it into itunes on my laptop and also transferred the songs onto my iPad and iPod - for some reason (unbeknown to be) I am unable to get the complete album onto my PC at work. Only about half of the 62 tracks have come across...
I have checked for available downloads, but it says everything is up to date
Does anyone have any ideas on how to sort this please?Depending on what country that you are in you might be able to re-download them (what you can re-download where is shown on this page). If you are in one of those countries then try deleting the entries for the songs from your computer's iTunes library (you don't have to delete the actual songs, just the iTunes entries) and then see if you can re-download them - I think that if iTunes sees an entry for something in your library then it assumes that you already have it and that there is therefore no need to re-download it.
If you are in a country where music can't be re-downloaded then you could try the 'report a problem' link from your purchase history : http://support.apple.com/kb/HT1933 -
Can connect to appstore but not can't download songs or music albums
can connect to appstore but not can't download songs or music albums in mp3.
Sorry, but music tracks and other media contact are not available in Israel via an iTunes Store at this time. None of us here can say when Apple will be able to obtain the necessary licenses and feel it worthwhile to set up an iTunes Store for your country.
Regards. -
Hi, please help with the installation of Lightroom 4, I bought a new Mac (Apple) and I want to install a software that I have on the album cd. My new computer does not have the drives. Can I download software from Adobe? Is my license number just to be able to download the srtony adobe.
Adobe - Lightroom : For Macintosh
Hal
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