Can't download album

Yesterday I sent a support email because whenever I tried to download Curtain Call- the Hits, i got an error message. (it was called error message #5002) I tried download both the preordered version, and after a while of repeatingly getting the same error message, i tried the normal version and got the same message. I can download other albums, though. My email was replied and I was told to wait I think 4-7 hours. It's been over 36 hours since I first tried to download the album and I still get the same error message. I've tried everything on the support page.
Windows XP

Email them again. There are some weird things going on in the iTMS these days.

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