Can't download and install new itunes "upgrade"

I am trying in vain to upgrade my itunes to the latest version (something I need to purchase can not be purchased without the upgraded itunes version). Every time I attempt to download the new version of itunes, it says it has downloaded, but it is actually nowhere to be found on my computer. Nowhere. I have searched the entire machine, tried changing the default settings to make it drop into a specific folder. I tried restarting, using Firefox instead of Safari, and a host of other things and nothing changes.
This is insanity. How hard should it be to download a free upgrade of itunes software?

Why are you installing through the Adobe Application Manager?  Did you purchase Photoshop or subscribe?  If you purchased Photoshop then please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ for information on how to download and install your purchased software.

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