Can't download any apps off my phone, Tablet dos not connect to phone

Question

Someone please help me, cause I am honestly about to loose my mind. I have a Torch and I've only had it for a year now and all my services arent working, I'm considering switching to an IPhone if I can't figure this all out today.
So first problem I'm trying to buy one single app off app world billing threw Roger's Canada and it keeps saying there was some error, I looked it up on the website and apperently you just have to switch to debit or paypal, I don't like using online payment methods like that why can't I just get it on my bill? Either way they get the money, I don't see how its so difficult to just bill threw my service provider. I also have no time to call them and tell them all I want to order,  I just want ONE $1.99 app, I'm not going to sit on the phone for 20 minutes+ for one app, then have to do it again when I want another app. I have been trying to buy the same one app for about 2 months now, seriously I just want to buy the app and get it over with how is that so hard? I want to bill threw my Service Provider it takes two seconds to put it on my bill. 
Next problem, the blackberry bridge on my phone/tablet has just stopped working and disappeared. I paid $500 for this tablet that I was advised not to buy because Blackberry was "going down the whole" so much for having faith in the company, this thing is a peice of junk. And apperently so is my phone, again how is it all the sudden my bridge disappeared? I can't connect my phone to it now? So why didn't I just get a cheaper tablet that could do the exact same things??? I don't know if these are new problems in the system or something but I have been trying to hook up my phone to this tablet for a while it used to work then I upgraded the software and now its gone and I've tried everything its just not coming back. Like I don't understand, why would you not put the Blackberry Bridge in the updated version? And why is it deleted off my phone? Then when I try to re-install it, it says its still there. 
Very disappionted in Blackberry right now, nothing on my phone is working and it seems I'm not the only one.  

Answer 1

Hi and Welcome to the Community!
samm1234 wrote:
Someone please help me, cause I am honestly about to loose my mind. I have a Torch and I've only had it for a year now and all my services arent working
Well, I can't tell...has it been working fine for a year, and this suddenly started? If so, what happened just before this behavior started? Undo that to see if it helps. If it's not been working at all for a year, well...I'm not sure how to reply to that...you must have great patience indeed, though.
samm1234 wrote:
So first problem I'm trying to buy one single app off app world billing threw Roger's Canada and it keeps saying there was some error, I looked it up on the website and apperently you just have to switch to debit or paypal,
Oh how I do wish you'd have given us the actual error message...otherwise, you leave us guessing...but, in short, each carrier decides if they will allow carrier billing or not. It's their choice to do so, or not. I've no idea if Rogers allows it or not.
Also, if you are part of a BES environment, it's possible your BES admins have restricted carrier billing...they, too, have the right to do whatever they must to enforce company policies. But, again, without details, this remains just another guess.
samm1234 wrote:
Next problem, the blackberry bridge on my phone/tablet has just stopped working and disappeared. I paid $500 for this tablet that I was advised not to buy because Blackberry was "going down the whole" so much for having faith in the company, this thing is a peice of junk. And apperently so is my phone  
I completely disagree with your opinions there...but no matter, they are indeed opinions. There are plenty of people who are getting quite a bit of good use out of both types of devices.
samm1234 wrote:
again how is it all the sudden my bridge disappeared? I can't connect my phone to it now? 
Well, once again, the lack of details makes it pretty difficult to diagnose. "I can't connect" is pretty useless as far as symptom descriptions go. For instance, what exact steps do you attempt? What exactly happens with each step? Any error messages? If so, once again, the complete and accurate error message is critical to helping you.
samm1234 wrote:
So why didn't I just get a cheaper tablet that could do the exact same things???
It's a free market place, you are free to do whatever you desire. But, ranting here isn't perhaps the best way to seek help from kind volunteers... Plus, you've spent quite a bit of effort on your rants, but have left out the details that perhaps might have more quickly guided us to useful help for you...
samm1234 wrote:
I don't know if these are new problems in the system or something but I have been trying to hook up my phone to this tablet for a while it used to work then I upgraded the software and now its gone and I've tried everything its just not coming back.   
Again, "tried everything" isn't terribly useful to us...we aren't clairvoyant... Have you tried completely removing the pairing of the two devices and re-configuring them from scratch? Also, what software did you upgrade? Your BB OS? Your PB? From what version(s) to what version(s)? Did you re-install the Bridge from scratch?
samm1234 wrote:
Like I don't understand,  
And, from your lack of details and clarity, neither do we...
samm1234 wrote:
why would you not put the Blackberry Bridge in the updated version? 
Updated version of what? BB Bridge is an add-on app, not used by everyone. As such, including it inside the core apps would be a waste of AppMemory for those who do not need it.
samm1234 wrote:
And why is it deleted off my phone?
Well, you did some kind of upgrade or update, but since we don't know yet exactly what that was, we can only guess. And my guess is that you somehow updated your BB OS, and as such, you need to re-install all of your add-on apps. It is ALWAYS better to reinstall add-on apps when you upgrade the OS...some may not be compatible with the new OS you have installed. Some may have a different version for the OS you installed. Plus, reinstalling add-ons is always better so as to be sure that they are properly installed after such a major update of the BB OS.
samm1234 wrote:
Then when I try to re-install it, it says its still there. 
That's interesting...but, again, the exact message it presents is always more helpful. Check here, though:
KB10040 How to view or remove installed applications on a BlackBerry smartphone
Anyway, lots of clarification is needed from you if we're to do anything but WAG.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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