Can't download anything, and my payment keeps being declined what do I do?
what it says above and I've been trying for hours.
What are you trying to use as your payment method ? If it's a debit card then I don't think that they are still accepted as a valid payment method in all countries - from this page :
You may be able to use other payment types in your country, like debit and Maestro cards.
which implies that they are not accepted in all countries, and there have been a number of posts about them being declined. Pre-paid cards are also unlikely to work.
For a card to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If your card is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined (but if it's a debit card then you might notbe able to use it) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
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I can't download anything because of payment information when the app is free I want to remove it
When ever I want to download a free app it asks me to enter a payment information to complete payment, this was not doing this before. I want to completely remove my payment information but I don't know where the NONE option is in payment information in settings. I'm really mad because I'm not being able to play the games that I want not download or update! ***
Hi Keith Boutte,
Thanks for visiting Apple Support Communities.
See this article for the steps to change your payment information:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
If you do not have the "None" option when changing your payment information, see this link for help:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
Cheers,
Jeremy -
Need Help: Can't Download anything and/or Delete Apps ???
Since up-dating to ios7 I've been having nothing but trouble !!! When I go to the App Store I get nothing but a blank screen asking me to Download and when I do
It goes from 1X to 2X and does nothing more !!!Tried that and even tried going to the Settings to App Store and Signed Out and waited 30 seconds: Which I believe
Is the same as a " Soft Reboot ". Any other suggestions...I was told that I have to go back to the original Store where I purchased my thousand dollar "iPad" in order to restore the App Store App !!! -
My font app store look bigger than usual
How can I return it to normal?
I can't download anything and updating my apps
I already reset setting but it cannot help
It still look biggerIf pinching the screen does not work, try shutting down the app in the task bar.
Double tap the home button, press and hold the app store app untill it wiggles. Press the red dot to close.
Tap the home button again.
Other things to try:
Make sure IOS is updated to latest version
Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings
(no media or data will be deleted from the device, this will only take a minute). -
I have a billing problem ,please help i can not download anything
i have a billing problem i can not download anything and this frustrates me i phone uses please help me before i throw away this i phone.
Contact itunes at expresslane.apple.com or reportaproblem.apple.com.
But Itunes can not refund until the balance is paid.
purchase a gift card redeem it in the store if you want refund for the charges contact itunes. -
I can't sign into ICloud. Can't download anything.
Okay I am having a problem with the ICloud. I think. This is my fourth device in our iCloud family. An iPhone 4. It will not let me sign into my Apple ID in settings. It loads and then nothing happens. I checked my email in case they sent me a letter but nothing. I can't download anything and I really don't want to do a factory reset so please help me...... This is a new phenomenon. All other devices work fine. We have the same homesharing. iPhone 5, IPhone 4s and IPad Mini are the other devices.
I would try resetting all settings (in Settings>General>Reset) if you haven't already. This will erase passwords for previously joined wifi networks so you will need to re-join your wifi after doing so.
If it still won't sign in, you probably need to restore the phone. If you back it up properly ahead of time you won't lose a thing by doing so. I would back up to both iCloud and iTunes (connect your phone to your computer, open iTunes, go to File>Devices>Back Up and File>Devices>Transfer Purchases) so you have redundant backups in case one of them fails. -
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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Please help - I am not too computer savvi and my computer keeps telling me my start up disk is full. I have purchased a passport and transferred loads of images and files onto that and then deleted them from my computer but the message is still the same and I can't download anything.
How big is your hard drive, and how much space is used/free?
To find out, click once on the hard drive icon on your desktop to highlight it (it will be called Macintosh HD unless you renamed it). Click the command and I keys on your keyboard to open the information window. In "General", you will see Capacity and Available. What are those figures?
If you have a little bit of space left, I recommend that you install Omnidisksweeper (it's free) to tell you what folders are using up the most room.
Be careful when you transfer files - only move files that you know are yours. Don't move or delete any system files unless you're specifically recommended to do so (some files are safe to delete; some are not).
Matt -
My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?
Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob -
But then everything I'm downloading a FREE app it still asks for my payment verification and I can't download anything because of that. What should I do?
How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
Cheers, Tom -
I have tried to change my Apple ID and was successful but when I go to the App Store my Apple ID appears as the old one. I no longer have a password for it. Now I can't download anything. What do I do?
Your apps were purchased under the old ID, so they will have to be deleted and re-purchased/downloaded under your new one.
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I just bought a new Ipad mini a while ago, and created a new apple ID *********** , I can't download anything on apps store, it keeps on asking for a credit card but I don't have one. Can I create an account without a credit card?
<Edited by Host>Read this:
iTunes Store: Accepted forms of payment
It is the same for the app store. You are required to have some sort of payment method in the record.
Barry -
help, the last apple ID used to download in my ipad2 is stuck, I can't download anything because its not asking for my apple ID and password, how do I change it back to mine?
Again, this only affects you if someone *redownloaded* content with a different ID. In my case, I emailed iTunes Store support, explained the situation, and they reset the counter. I recommend you try the same
If you read discussion boards, this is a significant change from a year ago, when Apple told people in the same situation to go f&$# themselves. Clearly it's dawning on them that this is a stupid policy, and my guess is if people keep complaining they'll change it to something more reasonable. Remember, it wasn't that long ago you couldn't re-download content at all.
Apple can't really afford to play hardball on this. Sure, the hardcore fanboys will always say "Thank you sir, may I have another" whatever Apple throws at them, but the rest of us will just switch to Amazon, which has none of these restrictions. -
as i write this i have just restored my gf's computer back to default factory setings and cleaned the HD she has a horrible habbit of downloading anything and everything something tells her to download it her most recent actions caused her to dl a virus along with a prog called "flv tube" ive never heard of it but in less then 5 mins on google i found it to be common with viruses how can i use FF to prevent and or stop her from downloading all this crap so im not always having to fix it for her
Public Fox: https://addons.mozilla.org/firefox/addon/3911
Be aware that an extension can easily be bypassed by starting Firefox in [[Safe mode]] or by using the portable Firefox version.
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