Can't download apps to my Motorola Droid Maxx

Motorola Droid Maxx, Android version 4.4.
I've never been able to download apps to this phone. I go to the
Google Play Store and go through the process of downloading apps, and after
clicking Install, I get a message stating "Congratulations
<app_name> will be installed on your device soon." Then I click the
OK button, but the apps NEVER install. In fact, when I go to Settings ->
Apps and view the Downloaded tab, it displays this message: "No apps
downloaded yet." I've tried to download several apps in the 9 months that I've
owned this phone, and this is always what happens.
My Google account is setup on this phone, and I'm receiving gmail via the gmail app on this phone.
I've removed and reinstalled the SIM card, and cycled the power on the phone,
but nothing changes. What am I missing?
Jeff

try to do it from a pc. go to the play store on a web browser and sign in with your google account. select an app and then choose install. if you're signed in there and your phone is signed in with the same google account, then it should bring up permissions and show you where you select which device to install it too. if it works, you'll at least know that the issue isn't with your google account and you'll have a temporary fix and way to get apps. if it doesn't work or your phone doesn't show up as a device to install to, then i suspect the issue is with your google account. if it works, it will show up on your phone immediately.

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