Can't download BT Netprotect Plus

I'm trying to download Netprotect for my new computer. After I've logged in to My BT I click on the 'Get Netprotect' link and am asked to log in again. I log in again, click on the Get Netprotect link and am asked to log in again and so on ad infinitum. Online Chat failed to come up with a solution. Does anyone know the answer to this problem?

Can't solve your problem but my advice would be don't install BT Netprotect on your computer. It can cause problems and is a resource hog. It also scores poorly on antivirus reviews. Do a search on this forum for BTNetprotect / McAfee to get an idea of the problems. There are plent of better free antivirus on the market such as Microsoft Security Essentials, AVG 2013 Free or Avast Free to name only a few.
EDIT: Before downloading any new antivirus are you sure you don't already have an antivirus program on your computer. If it's a new computer I presume it will have Windows 8 installed. Windows 8 comes with antivirus built in.
See this link
http://www.microsoft.com/en-gb/security/pc-security/windows8.aspx

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Moved Can-t-download-BT-Netprotect-Plus

Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/Can-t-download-BT-Netprotect-Plus/td-p/885552
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Thats a very old link, try this page http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27269&s_cid=con_FURL_...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Can't install BT NetProtect Plus on Windows 7 Prof...

I can't install BT NetProtect Plus on Windows 7 Professional 64 bit with IE9 after my 12 month free McAfee package exspired. It seems to have uninstalled the free version by stops after I press the "I agree" button in response the licensing question. All that's shown on blank window arethe BTY and McAfee logos Have tried the following: - uninstalling Firefox (including No Script add in) - restoring system to a time before the free McAfee exspired - checked Scripting of Java Applets ins enabled - pop up blocker is disabled - pressed Compatibilty Button on address bar When trying to submit feedback to a FAQ I noticed a "Javascript&colon;void(0)" error and couldn't submit it.Likewise, when I tried to spel lcheck the first version of this post, I lost it all with an error. I've exhausted my own attempts and would appreciate some advise on what to try next.

I solved the problem by installing an alternative security software product, uninstalling IE9 and going back to IE8. For some reason javascript wasn't working in IE9 despite being enabled in the security settings.
Uninstalling the free version of McAfee seemed to have screwed up javascript in IE9 which then prevented BT Netprotect from installing.

Download BT NetProtect Plus

Hi, I am trying to download the Netprotect Plus software; when I press the 'download BT Netprotect Plus' button it takes me to a new window with the following:
To continue, please return to the previous page using Internet Explorer or Firefox or Chrome
Browser Requirements
Please note that Microsoft Internet Explorer 6.0 (or higher) or Firefox 1.5 (or higher) or Chrome is required to purchase and install McAfee products.
I return to the previous page and it takes me back to the download page and I go round in circles. I have the latest version of Chrome and have tried IE as well but both do the same thing. I have Mcafee on the pc already - is this why? Any ideas please?

Hi Boneyboy and welcome
Have a read of this - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Use it to remove the McAffe version, it should then allow the BT/McAffe version to be installed.
(don't forget to reboot the PC after uninstalling)
-+-No longer a forum member-+-

Problems downloading Bt netprotect plus

Hi I have just tried downloading BT netprotect plus, its asks me to enter my email address and password which I do, it then asks me to agree to the terms and conditions, which i agree to, but the next page that loads up is blank, with just the Mcafee logo in the top corner. and so I am unable to complete the process of downloading Net protect, any help would be much appreciated thanks !
Solved!
Go to Solution.

I had problems with my McAfee it went rogue in that it stopped me getting on line even when it was switched off so I uninstalled it and downloaded a new one .....not a good idea as it was the new beta one and it doesn't start at boot up, I have to remember to manually switch it on.
Spoke to a nice man from India but he didn't know how to help so it looks like I'm stuck with this beta rubbish for the time being.
If you present McAfee is working I would hold on the new one for a while but then it might be ok on other op systems.
Forester

Downloading & installing Netprotect Plus

Hi. Anyone out there able to help me download netprotectplus?
I transferred back to Bt in March and have been trying every few days since then to download netprotect plus.
So, I go to Internet explorer. Type in WWW.BT.com/netprotectplus/download. Then I'm asked for username and password - duly provided. Then I'm told BT option 1 cust blah blah blah please upgrade. That's when the fun starts...............................
I call BT and 'm led to believe that there's a problem with the order and that the team will mark it as closed and raise a new order etc. I should try again in 48 hrs. So I do and the same happens. Every 3 days I'm spending 2 and a half hrs trying to get this resolved.
Is it worth persevering or should I cut my losses and subscribe to a different security package.

Hi YipYap,
Hmm must be a problem with your account set up. I'll get this sorted out for you.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Downloading BT netprotect plus problem

i don't know if anyone else has had this problem?
I've had to re-download the software a few times because computer crashes have forced me to reboot and reset everything on my computer system. Iv'e never had any problems re-downloading the software before, but now when i go to down load it i go through each page, entering the promotional code, clicking download, accepting the terms and conditions and then it gets to a mcafee error page. I really need some help because iI am worried about using the computer with no anti-virus software. So, if anyone can help me I will be very grateful.

eveclothes wrote:
i don't know if anyone else has had this problem?
I've had to re-download the software a few times because computer crashes have forced me to reboot and reset everything on my computer system.
How many times? You may have caused a glitch that could be recording the same PC as indivdual PC's - We iirc can only install it on up to 7 PC's
Have you ran the removal tool between installations - (steps 1&2 only) - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Iv'e never had any problems re-downloading the software before, but now when i go to down load it i go through each page, entering the promotional code,
What promotional code? The serial number should be there automatically during the download as we're customers
clicking download, accepting the terms and conditions and then it gets to a mcafee error page. I really need some help because iI am worried about using the computer with no anti-virus software. So, if anyone can help me I will be very grateful.
Can you confirm you're using this link? - http://bt.custhelp.com/app/answers/detail/a_id/14177/c/346%2C510%2C3998
-+-No longer a forum member-+-

Problems trying to download BT Netprotect Plus sof...

Anyone else getting this message after clicking on Agree to the end user licence?
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.7f7df5c3.1296295463.15538f7

Hi captain666,
We're looking into this and will get back to you as soon as I have some more info for you on this.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT NetProtect Plus Problems

Just wondering if anyone has had problems with bt netprotect plus and found any solutions. I was a customer of McAfee for some years, I upgraded to BT Broadband Option 2 with bt netprotect plus provided by McAfee included, my original McAfee software was about to expire and I had followed the link to bt netprotect plus which appeared to download and install, during installation messages appeared telling me old files were being removed and updated, however, on the day my old McAfee expired a message appeared requesting payment to extend subscription, I contacted McAfee to inform them I was now with bt netprotect plus, I sign in under a different password to bt netprotect, however, it always defaults to my old account which is now expired with no software available, I contacted bt customer help, I was transferred to bt technical help who remotely took over 2 desktop computers in my home both have Window 7, the technician informed me bt netprotect plus was incompatible with windows 7, I did question so why are you installing software onto my computer which is incompatible, following the remote installation of bt netprotect plus, I tried to restart both computers to find I was unable to boot up both, the internal fans are running fast and loud, the DVD RW & DVD ROM drive light up, then that's it, the hardrive indicator light remain on, there is no signal to the pc monitor or any other devices (keyboard or mouse) I contacted bt for help, well they can't help me as I have nothing on my screen, I ask for help again today, it can't be the software, we're really sorry but can't offer any help, it is frustrating to have so much conflicting advice, customer service were helpful and understanding and gave me a number to contact bt technical help with the advice of asking for a supervisor, however, they are unable to offer any explanation as to why following remote access to my computers, and changing the system settings, I now have 2 computers that are now useless, the parting advice was to go to computer shop to have them repaired at my expense, the only computer working is my laptop, which was the first pc I was able to download bt netprotect plus to and is working okay, but I'm fearful that it will die to and I'll be left in the dark. I would be grateful if any other bt customers have had similar problems and found any solutions, I can't afford to right off hundreds of pounds worth of equipment, I wished I had never changed to option 2 and kept things as they were, I have never had any problems with BT, McAfee or my desktops prior to this incident. Thanks

Hi Stuart,
Thanks for the e-mail. I am really sorry for the problems that you have had, quite a frustrating issue I fully appreciate.
I can see that there is an open complaint on your account in which a team is actively dealing with this case. As far as I can see the last note on the complaint is that you have agreed to bring the PC in question to a Vendor to have it checked. Is that correct?
I really don't think that this issue could have been caused by the action of the advisor who took remote access control of your PC. The actions the advisor took where all at software level but the problems that you describe indicate that the power was off on the PC and monitor when you returned. I am not aware of any changes anyone could make via your operating system that would cause you to lose power to the PC components.
As I say there is a team already dealing with this issue so there is not much we can do in the mean time as too many departments dealing with this could prove very confusing. I would however be very interested to learn of the outcome of this case.. If there is anything else that I can help you with please drop me a reply.
REPLY
Thank you for your reply, both desktop PC's had power, but were unable to boot up with no signals to peripheral devices (monitor, keyboard, mouse) if the problem was purely software, I can't understand why BT technical help did not ask the customer to download from McAfee site software removal tool before attempting to install BT NetProtect Plus, especially if the customer had been a previous customer of McAfee, maybe wise after the event, on the day the technician took control of my desktops, it was evident that system files were being accessed and deleted and following this both computers failed to restart as unable to boot up. I asked a local computer technician to look at both PC's and one is now up and running again with BT NetProtect Plus installed and working, the other desktop continues to fail to boot up, however, the technician accessed the hardrive to allow me to rescue files.
I have again spoke with BT technical help, I could accept if only one PC failed to boot, but both following intervention from BT technical help remote access is more than just coincidence, but I now understand, BT accepts no responsibility nor offers any solution, compensation for the loss of hundreds of pounds worth of equipment, a warning should be issued to customers that intervention made by BT technical help remote access may result in loss of functioning PC. The only advice available from BT is to continue presenting the non functioning destop to to a PC vendor for repair at my cost, like I said in previous e-mails I would rather replace the desktop as continual repair costs would exceed the cost of a replacement desktop and would resolve the problem at my cost and prevent any further frustration dealing with BT, happy to close the complaint now as unresolved.

BT NetProtect Plus no option to install

I'm trying to get BT NetProtect Plus on my PC. I'm a customer with unlimited usage. However when I go to install it there is no option to download as it say 'Sorry you need to be a customer' then a note to say that I should check my broadband order!
I'm logged in on the main account but apparently I'm still not a customer?
Please can you resolve asap.
Thanks.

pandd wrote:
Are you going to this page to install http://www.productsandservices.bt.com/consumerProducts
Please explain "Microsoft Security Essentials" and why I can't get BT NetProtect Plus even as a BT customer.
If you are logging into bt.com and it still says you are not a broadband customer, then if you are a new customer, your account may not have been set up yet.
Have you contacted BT Broadband Help, to see what they say?
If you still cannot get anywhere, they you could try Live Chat here
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
Or the BT Care team forum moderators here
http://bt.custhelp.com/app/contact_email/c/4951
If you have a Windows PC, then Microsoft Security Essentials is provided free at this address
http://windows.microsoft.com/en-GB/windows/products/security-essentials
You can only have one piece of anti virus software installed on your computer.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problems downloading BT netprotect plus

Hello
I've recently been trying to download BT netprotect plus. All is well and good until I click the download button. It then says Internet Explorer cannot display the webpage. I've tried in both Firefox and IE. I've also temporarily disabled windows firewall and closed down my current anti -malware programme Spy Sweep. I've gone into advanced settings and done this... 'If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.'
Occassionally I get the 'Internet Explorer cannot display the webpage' on other websites, secure and otherwise, and sometimes just reclicking works. I suspect I've got various bits of malware judging by the google redirects and popups. I've cleared all cookies, run a full Spy Sweep scan but I'm still having problems.
Any help or suggestions would be much appreciated, otherwise I may just start using Ceefax instead of the internet.
Thanks
Tim

Hi TimJJenn,
Welcome to the forum. I am sorry to hear you are having problems downgrading Netprotect. If you email me your BT account details, I will get this investigated. My email address can be found by clicking on my profile. Please make sure to include a link to your post.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT NetProtect Plus Windows permission

For the past week or so, every time I boot up my computer, after a couple of minutes Windows tells me I have no anti-virus or anti-spyware. This seems to happen as I start Outlook or Internet Explorer, though that might be a coincidence and it's just a timing thing. Windows gives me the option to start the McAfee software, which I click, then asks if I trust the publisher and want to run the program. I have to go through these steps for both the anti-virus and anti-spyware, then repeat it all again.
I have checked Task Manager immediately after booting into Windows, and always McShield.exe takes a lot of procesor for a minute or so, so it does start when I boot up, then apparently stops again (possibly when it tries to fetch updates?)
Can anyone tell me why this happens and if there is anything I can do to stop it. For one thing, I'm surprised windows doesn't recognise McAfee as a trusted publisher!
I have Windows 7 32-bit if it's relevant.
Update: 2nd August - Today I got the Windows alerts/prompts before starting any programs so I guess it must be a time thing rather than triggered by starting a program. It only seems to happen on my desktop, not my laptop. and I have run a virus scan.

Theres a bit more information on this at www.bt.com/windows8
BT NetProtect Plus
We've become aware of a problem for Windows 8 users when downloading BT NetProtect Plus on bt.com. When downloading you'll get a screen saying you have an incompatible operating system.
We're planning to fix this by Monday 29 October. Please check back here on Tuesday 30 October.
Hope this helps
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Netprotect Plus & Windows 8

Is BT Netprotect plus software compatible with Windows 8?

Theres a bit more information on this at www.bt.com/windows8
BT NetProtect Plus
We've become aware of a problem for Windows 8 users when downloading BT NetProtect Plus on bt.com. When downloading you'll get a screen saying you have an incompatible operating system.
We're planning to fix this by Monday 29 October. Please check back here on Tuesday 30 October.
Hope this helps
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unable to download Netprotection plus

Just got a new laptop running Windows 8.1, 2ghz speed with 8G ram. Am trying to download Netprotect plus and it just says that the system is not compatible. It already has a free 30 day Macafee subscription but want the free BT one.
Any ideas?

if you are getting a non compatible warning then at this time there is nothing you can do it is suggested by many posters here that netprotect is resource hungry and can slow down some pc's and suggest the use of one of the many free anti virus programmes available This link may help you http://bt.custhelp.com/app/answers/detail/a_id/38369/
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Netprotect Plus Download issue

Can anyone from BT or other members please help?
Since November 2011 I have been trying to download and install NetProtect Plus via the BT link. Every time I click the link for "BT BB Option 2" customer it fails to download stating the NetProtect Plus is only for BT BB Customers.
I have been a BT BB customer for many years and have had Netprotect Plus previously. Only reason I am looking to download it again is because I have installed a new operating system on my machine, Windows 7.
BT support have been no help whatsoever despite many many email's and phone calls. I am totally frustrated because the Family Protection that is a big reason why I have Bt BB I cannot utilise as I cant download.
Solved!
Go to Solution.

What you guys don't want to do is use the internet without adequate protection. While you are sorting the Netprotect issue, try downloading Microsoft Security Essentials (MSE) for free and run it in conjunction with Windows firewall. Many people also recommend Malwarebytes Anti-Malware (MBAM) to run an occasional scan to supplement MSE.
Once you've had these in place for a while, like me you'll probably wonder why you relied on McAfee in the first place. If you decide to give up on it completely, you should run this clean-up tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507.
You can click the white star next to this message if you think it was helpful.

Can't download BT Netprotect Plus

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