Can't download certain attachments; rolls across top of screen.

When I receive certain attachments, I cannot open them. I click on the attachment, and boxes scroll across the top of the screen and keep on scrolling. I have to X out of the e-mail and start over again, and I never am able to download these attachments. I know that I have not done something that I am supposed to do to be able to download all attachments, but I don't know what that "something" is. I probably will not be able to understand what I am supposed to do. Obviously, the person sending the e-mail and attachment is using some kind of program to attach that I don't have. Help!

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Message was edited by: sfdesigner

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Message was edited by: sfdesigner
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Can't download certain attachments; rolls across top of screen.

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