Can't download certain on-demand Sky1 programs, says I need to upgrade (but it's on my subscription)

Hi I tried to download/watch "The last ship S1 ep10" from ondemand (sky 1) normal SD version - a banner pops up and says I need to upgrade to watch this. I have Sky 1 as part of my subscription and can download most other Sky 1 on-demand programs no problem - but sometimes certain programs/series will state I need to upgrade to 'family'. Please help.

I agree this is not fair, and yes sky making more money i think if the series is still going, it should not be put into the sky box sets until at least it has finished for a few months, i remember when you could get sky box free when you added the internet, one of their great ways to add your router it was all free, and slowly they are taking it away, i wanted to record esp 1 of a series just started on sky 1 and i cant, cause they have already put it in sky box, this is so stupid, i have been with them for many years and have multi room, i have told them what they charge is enough and i will not pay extra for hd etc, they way this is going i will be looking elsewhere and dumping sky

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