Can't download content in Elements 12.1

Dear all
I've just installed Premiere Elements 12.1 and am trying to play around with the features in the software. But I'm facing this issue whenever I attempting to download themes, graphics or text:
If it matters, my PC specs:
- Windowns 7 Pro
- Service Pack 1
Need help.
Thank you.

Assuming you're properly logged into the program and you have an always-on internet connection, you may have just tried to download when the site was down.
Give it another try -- ideally, at a non-peak internet usage time.
BTW, are you just downloading one template, or are you trying to download the entire set in one sitting?

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Can't download content in Elements 12.1

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