Can't download CS6 Master Collection Trial on WinXP using IE7/Firfefox 14.0.1

Hi,
I've been trying to download the CS6 Master Collection trial on WinXP SP 3 using either IE7 / Firefox 14.0.1 with no success.
Adobe Download Assistant launched successfully and I could log on.  However, every time I choose to download CS6, I got this error message:
Error downloading this product (Error 109).  Check your network connection or destination disk.  You can also use the "Reset product download" button to try to download the product again.
I've tried everything in the faq (e.g. deleting Documents and Settings\<userid>\Application Data\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store) with no success.
I've 55GB of disk space left, so disk space is not an issue.
Please help!
John

I'm getting this in the application.log file:
8/9/2012 12:31:33.859 [ERROR] Error #3214
8/9/2012 12:31:46.546 [ERROR] i/o error retry count: 1
8/9/2012 12:31:46.562 [ERROR] isLocalFileValid/file integrity failed; Temp file doesn't exist; bytesLoaded: 0; prevSavedSize: 0;
8/9/2012 12:31:46.562 [ERROR] isLocalFileValid/file integrity failed;  integrityErrorRetryCount: 1
8/9/2012 12:31:46.609 [ERROR] i/o error retry count: 2
8/9/2012 12:31:46.609 [ERROR] isLocalFileValid/file integrity failed; Temp file doesn't exist; bytesLoaded: 0; prevSavedSize: 0;
8/9/2012 12:31:46.609 [ERROR] isLocalFileValid/file integrity failed;  integrityErrorRetryCount: 2
8/9/2012 12:31:46.656 [ERROR] i/o error retry count: 3
8/9/2012 12:31:46.656 [ERROR] isLocalFileValid/file integrity failed; Temp file doesn't exist; bytesLoaded: 0; prevSavedSize: 0;
8/9/2012 12:31:46.656 [ERROR] isLocalFileValid/file integrity failed;  integrityErrorRetryCount: 3
8/9/2012 12:31:46.703 [ERROR] Download I/O Error: http://trials3.adobe.com/AdobeProducts/STAM/CS6/win32/MasterCollection_CS6_LS16.7z - Error #2032 :: 2032; Bytes Loaded: 0

Similar Messages

  • Adobe CS6 Master Collection Trial and Adobe Download Assistant keeps freezing.

    I am downloading Adobe CS6 Master Collection Trial but Adobe Download Assistant keeps freezing.  I have tried to to start the download process over again, but keep running into the same issue.  Please help.

    MsGlamVixenn,
    Please refer the solution in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
    If you continue to face difficulties you can try initiating a direct download by following the steps listed at http://forums.adobe.com/thread/981369

  • CS6 Master Collection trial download not available?

    I have CS6 Master Collection that is currently installed on my iMac and I need to install it on my new laptop. My serial number is valid and registered with Adobe, but because this was a downloadable version only (no disc), the way it was installed was by downloading the trial version of CS6 Master and then inputting my serial number when installing on my system. It would seem as if Adobe has discontinued the CS6 Master Collection trial download.... and if so, how do I install the programs on my new laptop without a disc and without a trial download? Is there a way to get the download or a disc from Adobe?

    CS6 Trial Downloads (Includes Master Collection)
    Perpetual License version - no subscription necessary
    Official Adobe site / not a third party (like ProDesignTools.com)
    NO "Very Important Instructions" fo follow
    Creative Suite Help / Download CS6 products
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    Ignore the erroneous message stating:
    "If you purchased a CS6 product..."
    "You'll need your CS6 serial number to complete the installation."
    This is a trial.  No previous purchase is required, and no
    existing serial number is required to complete installation.
    No Adobe ID or login is required for download.
    Read here from Adobe Employee Todd Kopriva:
    http://forums.adobe.com/message/5437370#5437370
    (Fully functional 30 day trial, after installation run: Help > Updates...)
    CS6 - Buy the Perpetual License version (Not Creative Cloud rental)
    http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html?promoid=KFPMZ
    To buy an upgrade instead the of full version, click the buy button
    then select 'I want to buy: 'Upgrade' instead of 'Full'.
    CS5 and CS5.5 Products are eligible for upgrade to CS6.
    Pertinent factoids:
    Adobe Creative Suite 6 FAQ
    http://www.adobe.com/products/cs6/faq.html
    Under: "Trial information"
    "Does Adobe have trial versions of Creative Suite 6?"
    "We no longer offer trials of the CS6 versions of the applications."
    You can ignore the above erroneous statement.
    Read here from Adobe Employee Todd Kopriva:
    http://forums.adobe.com/message/5453949#5453949
    Under: "Upgrade eligibility, pricing, and purchasing options"
    "Adobe will continue to make Creative Suite 6 available as a perpetual
    software license, and will provide bug fixes and security updates
    as necessary. All of the CS6 suite editions and individual products
    continue to be available for purchase by Electronic Software Delivery
    (ESD) on Adobe.com as well as through select retailers.
    Volume licensing for these products is also available
    through Adobe Authorized Resellers worldwide."
    "We plan to sell Creative Suite 6 for use
    on supported platforms indefinitely."

  • I've downloaded CS6 Master Collection but only see The Photoshop icon.  I can't seem to find the other programs, except on "uninstall programs" How do I open and run the others?

    I've downloaded CS6 Master Collection but only see The Photoshop icon.  I can't seem to find the other programs, except on "uninstall programs" How do I open and run the others?

    How about you give us some real information.
    Did you install the software? What operating system?

  • Help in Downloading CS6 Master collection Student edition trial

    I am trying to download CS6 Master collection Student(trial) version and my download will never get past 35.52%.  I have attempted multiple times with multiple browsers(Firefox as well as Chrome) and it keeps getting stuck at the 35.52% mark. I am clueless here, anyone have any suggestions?

    You may have a file size cap in place on your Internet connection.  To confirm please follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download.

  • CS6 Master Collection Trial?

    I downloaded and installed CS6 Master Collection Trial, but only Audition, SpeedGrade, Air Apple iOS support, Dreamweaver, and Acrobate X Pro installed. Flash Builder, Photoshop (64-bit), Premiere, Encore, After Effects, Flash Professional, Illustrator, Photoshop, Illustrator (64-bit), Firworks, InDesign, and Prelude did not install. There was an error summary that had literally 100's of different errors. What now?

    You will want to review your installation logs to determine the errors you are receiving and what steps to perform to resolve those issues.  You can find details on how to locate and review your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • I previously downloaded CS6 Master Collection with Illustrator and Photoshop. I now need to add...

    I previously downloaded CS6 Master Collection and selected Illustrator and Photoshop. Now I need to add InDesign. I called a while back and someone helped me download almost everything, I think. I just need help with the next phase. They said something about deleting my existing Master Collection and reinstalling it? HELP! Is there a phone number I can call?

    you shouldn't need to uninstall anything (and do not delete any files).
    just run the master collection installer and tick/select the programs you want to install.

  • I have a licence code for Adobe CS6 Master Collection which I'm using for more  than a year, suddeny I am in trial mode (all programs)  an it seems that this code is not accepted anymore. Help needed!!

    I have a licence code for Adobe CS6 Master Collection which I'm using for more  than a year, suddeny I am in trial mode (all programs)  an it seems that this code is not accepted anymore. Help needed!!

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Trying to download CS6 Master Collection stuck on Extracting

    OSX 10.6.8 Trying to download CS6 Master Collection seems to be stuck on extracting. After hour or so of no change tried to restart process and get Error 105. Have rebooted browser, computer and process all with same result, still stuck on extracting.

    Where are you choosing to download the install files too?  Please see solution 4 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_4.

  • Downloading cs6 master collection onto pc, it disappears and nothing happens after finishes downloading

    I followed the links that were in the conformation email that I got to download CS6 master collection, I have downloaded it twice and after it finishes downloading it asks me where it should open it in (an app, or internet, or word etc) and I have tried both an app and internet and nothing has happened. The window just shuts down and I cannot find it anywhere on my computer...
    HELP!!

    Hi there,
    Thank you for that, it did work!!
    Until.. only half the software was installed properly. There was a error message that says 'Some items for the following product(s) could not be installed successfully. 
    In the error message link was this error message.
    How do I fix this??
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example,  ERROR: DR012 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 7 error(s)
    ----------- Payload: Microsoft_VC90_CRT_x86 1.0.0.0 {08D2E121-7F6A-43EB-97FD-629B44903403} -----------
    ERROR: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80073712.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80073712.
    ERROR: Third party payload installer Microsoft_VC90_CRT_x86.msi failed with exit code: 1603
    ----------- Payload: Acrobat Professional 10.0.0.0 {AC76BA86-1033-F400-7760-000000000005} -----------
    ERROR: Error 1935.An error occurred during the installation of assembly component {9718BF1D-6A9F-3406-A992-630F7EF2F164}. HRESULT: 0x80073712.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1935.An error occurred during the installation of assembly component {9718BF1D-6A9F-3406-A992-630F7EF2F164}. HRESULT: 0x80073712.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    ----------- Payload: Adobe Flash CS6 12.0.0.0 {4FAB339E-2132-434F-9376-9CD735E4C69C} -----------
    ERROR: DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 151)

  • Download CS6 Master Collection but getting error 109

    I'm trying to download CS6 Master Collection or CS6 Premiere Pro, but both come up with a 109 error when I don't have any local storage or network issues.  I'm using Firefox 16 as my browser.
    I need this urgently as a proof of concept so I place an order for the full package by close of business today.

    Hi Tracy Provident
    Please try the solution on below forum link : http://forums.adobe.com/message/5217029#5217029

  • I am having problems downloading the Master Collection trial

    Ive download the Master Collection trial for 6 hours. When it finally gets to a "less than one minute" estimate, it just never moves from there. . Sutck for over an hour

    Branched out to a new discussion and move to the Trial Download & Install FAQ forum.  Which operating system are you using?  Where are you choosing to download the install files too?  Have you tried canceling the download and trying again while choosing to download to your User folder?

  • I downloaded cs6 master collection but once it was downloaded my computer doesn't know what app to use to open and install??

    I downloaded cs6 master collection but once it was downloaded my computer doesn't know what app to use to open and install??

    I have windows 8 and I tried to download the cs6 master collection bot the files available on the adobe website
    is that what you were asking?
    I recently refreshed my computer and it wipedout any programs that I had installed so im trying to get them back

  • I have a full version of photoshop on my mac but downloaded a master collection trial, now photoshop will not open because the trial expired.

    I had a full version of CS6 photoshop on my macbook and then downloaded a Masters Collection trial a few months ago.  Photoshop has been working fine until today when I tried to go on, it told me that my trial was over.  I had the full version on my computer before I downloaded the masters collection so I thought it would still work.  Is there a way I can fix this or am I out of luck?  I really don't want to have to buy another version of photoshop again.  (I also have Bridge on my computer too from before downloading the trial and that is still functioning just fine) 

    Try using the Adobe Creative Suite Cleaner Tool to remove the Suite and then reinstall the standalone Photoshop
    Adobe Creative Suite Cleaner Tool
    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html

  • Downloading CS6 Master Collection

    Hi,
    I am planning to install Adobe CS6 Master Collection (CS6MC) onto a Parallels 9 Windows 8.1 x64 virtual enviroment. This will be the second install of CS6MC. This first is on a Windows 8.1 desktop computer. As far as I have read, I can install CS6MC onto two computers.
    However, before I do this I have a few questions I hope someon can help me with.
    Firstly, could someone just confirm that I can install this CS6MC onto 2 computers.
    Secondly if I download a CS6MC from Adobe, will all (or most) updates released to date be included with this downloaded version, or will I have to download all the updates once I have installed the package? I still have the DVD of CS6MC, and if the version I will download is the same as the one I have on the DVD, I may as well istall from the DVD.
    Lastly, how will changing the hardware (CPU, Graphics card, etc)  on my desktop computer affect my install count of Adobe CS6MC. How would I be able to sort out any activation issues casued by these hardware upgrades?
    I thany you in advance for any help that cna be provided
    Thanks.

    1. yes, you can install and activate on two computers concurrently.  both should not be used at any one time and both to be used by you.
    2. no, i don't think the updates will be rolled into the latest download but i'm not sure about that.
    3. changing your graphics card won't change your install count but changing your hd or cpu will.  you can always contact adobe support to reset your activation count if you're unable to deactivate yourself, http://www.adobe.com/support/chat/ivrchat.html

Maybe you are looking for

  • How to create view like Facebook - Profile, Wall portion in my iphone apps

    Hi, I have to create same that type of view for my application. my requirement like that i have one question and user can give answer of my question with unlimited number of lines. SO obviously we have to use UITableView. Now problem is that how can

  • IOS VPN will not respond to Cisco VPN Client connections.

    Hi all, I am about to set my routers on fire here. I have two 2921 ISRs both with Security licenses on separate leased lines. I have configured one to accept VPN connections from our Cisco VPN Client remote workers. I have followed the set up process

  • HT1364 can you move an itunes library from pc to mac?

    Hi everyone, The days of my laptop are nearing the end and I'm strongly leaning towards purchasing a macbook. Can you transfer your media library from pc to mac? Can you export a copy your library onto an external drive as I don't know how much longe

  • LR3 Won't Open Images in CS5!

    Hello! I've been running both LR3 and CS5 for months and months, and now suddenly, when I go to "Edit in Photoshop CS5..." an image, it won't open in CS5! It always worked great before. Now, instead, CS5 does nothing, or throws up an open dialogue bo

  • T440 System Restore cannot find station

    Got a new T440 yesterday. Good machine, only a small issue with the Windows 7 System Restore feature that i'm not able to fix: I wanted to try system restore but it did not work properly. There are numerous system restore points created but i'm not a