Can't download failed purchases

Several downloads failed this morning after I upgraded to iTunes 8.2.
I cannot persuade these files to be downloaded now - if I go into Store>Check for Available Downloads, I get the error "Unable to check for available downloads - the iTunes Store is temporarily unavailable. Please try again later". However, the Store is generally accessible and I have purchased and downloaded other items since the failure.
The other approach I have tried is via my Account Information which shows that 17 downloads are available - but clicking the "Download Now" button does nothing.
This has been the case for about 7 hours now.

Thank goodness it isn't just me. I tried to buy Patrick Wolf's new album on Sunday morning, iTunes happily took my money but wouldn't download it. Every time I click on "check for available downloads" (of which I'm told I have the full sixteen tracks waiting) I just get "Unable to check for downloads, the iTunes store is temporarily unavailable, please try again later". It's been over two days now and no change. I too bought something after the event to test it and it downloaded fine so what's the problem? iTunes support just fobbed me off with an email suggesting I turn my firewall off. I've done everything suggested and it isn't working. I've now asked for a refund so I can buy it somewhere else.

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