Can't download files -even the support center's remote login appl won't download; web sites like USA Today will not open; etc.

This all started by certain sites not opening, like USA Today; Intellicast.com. Installed Maverics yesterday successfully and the web sites very briefly worked and then starting failing again. Called tech support and couldn't download their remote login code. From Safari's viewpoint thought there might be a problem with Adobe Flash. So deleted that and then tried to download the installer code from Adobe and that wouldn't download. Suggestions would be appreciated.

Firefox can find plugins in several locations, but Firefox 21 changed the location of the "shared" plugin folder so older installers like the Microsoft Windows Media Plugin no longer drop the DLL file in the correct location.
There apparently are two ways to address this:
(1) Change a Firefox preference so that Firefox checks the old location. Here's how:
(i) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(ii) In the filter box, type or paste '''plugins''' and pause while the list is filtered
(iii) Double-click '''plugins.load_appdir_plugins''' to switch its value from false to true.
This will take effect after you restart Firefox.
(2) Copy the plugins folder to the new location. Here's how on Win 7 64-bit:
Open a Windows Explorer window to:
C:\Program Files (x86)\Mozilla Firefox
Right-click and copy the '''Plugins''' folder
Double-click the '''browser''' folder to open it
Right-click and paste
Right-click the new copy of '''Plugins''' and rename it to '''plugins'''
After restarting Firefox, the plugins in that folder should now be available.
''Edit: I suggest just doing #1.''

Similar Messages

I have been using Elements 12 without a problem for 9 months. Now when I try to open the program, I get an error message "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all. What can I do to open the program?

I have been using Elements 12 without a problem for 9 months. Now when I try to open the program, I get an error message "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all. What can I do to open the program?

Thank you for responding. Nothing actually worked! After reading the posts online, I called Apple. They indicated they have seen problems with some software after their upgrades. The technician was able to fix the problem on my computer remotely, but I have no clue what he did! But, it was definitely related to their recent upgrade to my computer.

I got a new Macbook pro in March and transferred all of my old files into the new macbook from my old one. But ever since then, my iPhoto just does not open up. It says 'error' every time I try to open it, but I am still able to attach the iPhotos saved

I got a new Macbook pro in March and transferred all of my old files into the new macbook from my old one. But ever since then, my iPhoto just does not open up. It says 'error' every time I try to open it, but I am still able to attach the iPhotos saved to emails. Help! How do I get my iPhoto back?

Thanks, Sig.
The old computer is a 2.6 Ghz Intel Core 2 Duo
The new one is a 2.3 GHz intel core i7
In going over this, thanks to "tallking it out" with you, I did discover the Text Edit problem. Because I've still been unable to get the new computer text size (fonts or whatever) to match the old computer, I did not notice that the curser is now different--the line midway down the curser has to be placed on the line I am working upon, otherwise the edits go elsewhere on the page. Now, with a bit of difficulty, I am able to get Text Edit to work correctly.
If you have any ideas as to why my menu bar and Text Edit type are still so slow, I'd love to have them.
(I went through the process you suggested earlier, re my Trackpad preferences, and found no improvement.)

Older emails, 24 hours or more, will not open. I can click on them, then hit forward, and they appear. However, when I send them to myself, they again will not open.

Outlook.com was not able to complete this request. Microsoft may contact you about any issues you report.
This comes up when I click on my emails older than 24 hours. However, if I select the email to forward it, it appears. However, if I resend it to myself, it again, will not open.
Any thoughts, suggestions, or cures will be greatly appreciated. Thanks very much in advance!

Hi,
I would like to verify the following things for troubleshooting:
1. Please forward this problematic message to another people and check if he/she can open it.
2. Please verify if OWA has this issue. If no, the issue is related to Outlook side. I recommend you use Outlook safe mode to determine whether the issue is caused by add-ins.
Hope it helps.
Best regards,
Amy Wang
TechNet Community Support

Now have OSX 10.8.2. cannot update my HP Scanjet software. Have downloaded a patch from the HP site, but my MacBook will not open it as it says it does not recognise HP as an apple compatible compnay. Any advise?

I have just plugged in my scanner (HP Scanjet G2710) however my old HP Scan software will not opne. I have found a patch on the HP site which may fic the problem (although it only sesm to go up to OSX 10.7) and having donaloaded the patch my Mac will not opne or deal with the software as it now tells me it does not recognise HP as an Apple affiliated compnay. Any help / suggestions? I don't really want to buy another scanner...

Hi,
By reading your notes I assume you didn't uninstalled the HP Software and installed the latest v10.6 software available online, any previous version will not work regardless the patch installation as it was not signed.
Be sure to follow the directions listed in here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03428470 #A3
The latest software can be downoad from here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=15179&prodSeriesId=3423844&prodNameId=3423845&swEnvOID=219&swL ang=8&mode=2&taskId=135&swItem=sj-78355-5
Then you should reinstall the patch:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=15179&prodSeriesId=3423844&prodNameId=3423845&swEnvOID=219&swL ang=8&mode=2&taskId=135&swItem=cs-97791-1
Hope that helps,
Shlomi

I changed my iCloud account ID but my new phone won't let me change it. It keeps asking me for for my old ID password and won't let me delete the account unless I turn off the find my phone feature. It won't let me do this because it will not accept my ol

I changed my ICloud account ID but my new phone won't let me change it unless I put in my old password and turn off the find my phone feature. But the phone will not recognize my old password. Can someone help me?

New iPhones don't come setup with an Apple ID/Password. What you're experiencing is called Activation Lock, & unless you know the original Apple ID/Password that was originally used to first activate this phone, you won't be able to reactivate it.
You can login to iCloud.com, from any computer, use Find My Phone to locate & erase the phone. But, you'll still need to know the original Apple ID/Password to reactivate it.

New iMac to which I have imported outlook mail files which have set up as individual mailboxes. There are now so many mailboxes that mail will not open so I can't do anything with them. What can I do.

I have a brand new iMac and I have incorectly imported 20k plus outlook mail messages. They have all set up as individual mailboxes so mail locks when I try to open it. So I am stuck because I can't get into mail to do anything with these messages. Please help if you can. Regards Tebbs

Now new mail is coming to both computer's inboxes but there is no number on the stamp icon on dock to show number of emails on the iMac. Nor is there a number by either email address under MAILBOXES/inbox (sidebar) on the iMac. This number is showing on MacBook Pro.
I also can save drafts now on both computers.
Seems the Pro is fixed and the iMac is only missing the numbers on dock icon and by addresses in inbox.
Now that the problem is less, I feel i am wasting your time but will continue so maybe I can get those numbers back.
Two emails > AT&T email and gmail.
Apple's Mail program for email - yes, and gmail.
IMAP for both accounts.
Did not change mail configuration on MacBook.
The iMac and MacBook Pro have the same mail configuration except in Accounts/mailbox behaviours/store draft messages on the server was not marked on MacBook > it is now.
'Store junk messages on the server' was marked on one computer for gmail, but is unmarked on both now.
On the iMac, Accounts/Accounts info/Outgoing mail for gmail is smtpgmail.
On the MacBook Pro for gmail it is smpt.gmail.com (plus) my email address.
Rules/Add rule window, on the MacBook third line is 'Any Recipient', on the iMac third line is 'From."
The last box on that line has my email address on the MacBook.
The last box on that line has the last address I sent an emil to (last night), on the iMac.
On the last line on iMac, no box was selicted for 'to mailbox' > I choose 'inbox' because it is on the MacBook Pro.
Now I have a Rule #1 and am not sure I should have because there was no rules marked when I took the computer in.
Thank you. I relized I had done the labeling wrong when so much of my question appeared twice and no one else's did. I know how to do it now.
Thank you so much,
Arudi

I recently ran monolingual and removed all but the intel-64 bit architectures. Now my iphoto will not open. Here's the message that I get. Process:         iPhoto [3543] Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto Identifier:

I recently ran monolingual and removed all but the intel-64 bit architectures. Now my iphoto (along with Idvd, garage band, imovie) will not open. Here is the message that I get.
Process:         iPhoto [3543]
Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier:      com.apple.iPhoto
Version:         ??? (???)
Build Info:      iPhotoProject-4750000~1
Code Type:       X86 (Native)
Parent Process: launchd [109]
Date/Time:       2011-06-10 21:48:59.821 -0500
OS Version:      Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report:          -4164908 sec
Crashes Since Last Report:           8
Per-App Crashes Since Last Report:   11
Anonymous UUID:                      45357CCD-011B-482E-A2EA-CF42096F1321
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: no suitable image found. Did find:
          /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
          /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <1C06ECD9-A2D7-BB10-AF50-0F2B598A7DEC> /usr/lib/dyld
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.53f13
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST31000528ASQ, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24300000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x0901, 0x26400000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000

Please let me know when you find a fix. I did the same thing and have tried every suggestion I can find online. The message I get is...
Process:         iPhoto [4991]
Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier:      com.apple.iPhoto
Version:         ??? (???)
Build Info:      iPhotoProject-6070000~1
Code Type:       X86 (Native)
Parent Process: launchd [142]
Date/Time:       2011-06-13 23:39:38.485 +1200
OS Version:      Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report:          -1643976 sec
Crashes Since Last Report:           35
Per-App Crashes Since Last Report:   12
Anonymous UUID:                      D4811036-EA8D-479D-8D9F-11E2FC8F6D4C
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: no suitable image found. Did find:
          /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
          /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <1C06ECD9-A2D7-BB10-AF50-0F2B598A7DEC> /usr/lib/dyld
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 232.89 GB
Serial ATA Device: MATSHITADVD-R   UJ-898, 3.5 GB
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000
I have reinstalled Mac OSX 10.6.3 and done the updates from there.
I have reinstalled ilife 11 from disk and done the updates.
I have deleted all the suggested files and then redone install and updates.
I have tried just reinstalling iphoto and doing updates.
Is there any way to get a replacement - /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow
file with the right architecture?

I have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can

i have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can anybody help me.

You'll need to update to at least ACR 8.2 for the 70D to be recognized. The normal way to update PSE12 to the latest CR is to use Help / Updates in the Editor which should update to ACR 8.5.
According to Adobe's website PSE12 shipped with ACR 8.1 and you say it says yours is reported as ACR 8.0.
Are you using PSE 11 and not 12? PSE 11's maximum ACR version is 8.0.

How can I remove a downloaded file from the desktop?

Hi,
I downloaded an install Internet Call Director exe file from my internet privider then was told that their system couldn't run on Mac OS 10. There are two files on my desktop that I can't remove. When I drag either one to the trash i get this message. "the item installICD.EXE is being used by another task right now.(Other tasks include moving, copying, or emptying the trash.)" There is nothing else running. I have tried renaming the file,Clearing the download manager, and anything else I could think of. The files will not open and will not delete even using CMD delete. I am not a computer person! How can I get rid of the files??
iMac G4 Mac OS X (10.2.x)

If you haven't already done so, change the filenames so that they have an extension of .rtf, and then open TextEdit. Overwrite both files with blank TextEdit documents and then throw away the TextEdit documents.
If the TextEdit method doesn't work, open the Script Editor in the /Applications/AppleScript/ folder and enter the following:
tell application "Finder"
set file type of (selection as alias) to "1234"
end tell
Select the file in the Finder and run the script. Repeat this for the second file; when done, try throwing them away again.
(12383)

Hi. I have Lightroom 4 installed. I cannot download my CR2 files from the Canon 5D Mark III camera. I have downloaded Lightroom 5 thinking it was an update but it appears I have to pay for the program. Any ideas how I can get lightroom 4 to accept my CR2

I have Lightroom 4 installed. I cannot download my CR2 files from the Canon 5D Mark III camera. I have downloaded Lightroom 5 thinking it was an update but it appears I have to pay for the program. Any ideas how I can get lightroom 4 to accept my CR2 files ?

The Canon 5D Mk 111 was supported from LR 4.1, see the link below. Just update LR to the latest version. See link below
Camera Raw plug-in | Supported cameras
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh

HELP!!!i can download files from the internet but i can not open them,help!

I am running mac os x 10.5 i can download files from the internet but adobe reader 9 keeps telling me they can not decode them,( Adobe Reader could not open 'dap93.exe' because it is either not a supported file type or because the file has been damaged) (for example, it was sent as an email attachment and wasn't correctly decoded). help!
Message was edited by: kjsk8n

Adobe Reader does not open .EXE files, it opens .PDF files. If you were on Windows I would tell you to fix the file association, but I have no idea how to do that on a Mac.

I have downloaded, extracted and installed Elements 12 but it will not open nor can I find the Adobe file in the file where I installed it to.. When I've tried to download and install again

I have downloaded, extracted and installed Elements 12 but it will not open nor can I find the Adobe file in the file where I installed it to.. When I've tried to download and install again it says that the "Object Already Exists." It may exists, but it is not visible in the file or in my list of programs on the Startup Menu.

cactisken
You should not have to uninstall Premiere Elements 12/12.1 in order to install and run Premiere Elements 13 on the same computer unless your computer is overloaded and the computer resources are compromised. Just use one program at a time.
Can you still use 12/12.1 on this same computer that will not let you use 13?
What specific Window operating system are you using?
Let us go through the usual drill...
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you using a pen and tablet device instead of a mouse?
3. Did you install the program with antivirus and firewall(s) disabled?
4. Disable the SLCache Folder found in Windows 7, 8, or 8.1 64 bit
Local Disk C
Program Files (x86)
Common Files
Adobe
and in the Adobe Folder should be the SL Cache Folder that you delete or disable by renaming the Folder
from SLCache to SLCacheOLD.
5. Are you running the program as Administrator and is the latest version of QuickTime installed on the same
computer as Premiere Elements 13?
Let us start here and then decide what next.
Thank you.
ATR

My reader will not open a PDF file that I have downloaded from a government web site (an application form) - it states that the file is not good. I can open on the web site but not from my mac computer

My reader will not open a PDF file that I have downloaded from a government web site (an application form) - it states that the file is not good. I can open on the web site but not from my mac computer.

Maybe this: http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html ?
Do you have a link to that document?

I have just purchased a Canon 7d Mk2 but the raw files will not open in Cs5 and downloads of Adobe Camera Raw 8.7 will not install. What can I do?

I have just purchased a Canon 7d Mk2 but the raw files will not open in Cs5 and downloads of Adobe Camera Raw 8.7 will not install. What can I do?

Alternatively, install & use RawTherapee instead to develop your raw files instead (free and open source).
http://rawtherapee.com/

Can't download files -even the support center's remote login appl won't download; web sites like USA Today will not open; etc.

Similar Messages

Maybe you are looking for