Can't download files, pictures from emails.

Hi,
For the past several months my computer will not download any pictures, files, word documents that I would send myself from work or my phone. If I did try to open, save or save as the computer would give me the option but then when I would click to type save as nothing happens; it's still on the save as screen.
I tried MRFIXIT. and I received this error message:
"Troubleshooting cannot continue because an error has occured.  We're sorry but the program encountered an error trying to contact the server."
I am somewhat computer savy but if anyone can tell me if I can fix this on my own it would be great. I really don't want to spend a lot of money to have it fixed or buy a whole new computer.
Please note this hasn't happend before. Also if I try to download firefox I would get an error message as well.
Thank you for your patience.

When things start to go wrong, it could be caused by  a virus or by malware.  It would be wise to scan with various softwares to check for those things first.  MalwareBytes and SuperAntispyware are both good for finding nasties.  And make sure you have a good AntiVirus installed.  Scan with all three and then run a scan with System File Checker tool
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