Can't download game and browse web at same time

I'm hoping someone can help me with this problem. For about a month now, I'm unable to download a game from Big Fish Games and browse the web at the same time. I've contacted BFG, but so far their only suggestion was to upgrade from i.e. 6 to i.e. 7, & re-install their game manager, which I did. I don't know if this is a problem with BFG or my internet connection (too slow?).
Occasionally, I seem to be unable to open 2 web pages at the same time, getting a no internet connection error...
I have Belkin router connecting a laptop. The problem is happening on my desktop. I'll be glad to provide any information needed.....please help!

Ok.
#1 If your copy of Norton has a software firewall in it enabled, disable the firewall in XP.
See as need be: portforward.com -> Other guides -> Firewall Guides -> Windows XP Firewall -> Default Method. Then se...
#2 Please post the modem status from your Westell 6100.
b) If you do not know what I mean by that, since I do not know how old or new your Westell 6100 is...
go to All DSLR (dslreports.com) FAQs » Verizon Online DSL FAQ » 4. Hardware » How do I use a router with the Westell 6100?
And please tell me if this router is using the white and blue Westell firmware or the red and black Verizon firmware.
#3 After logging in the Belkin F5D8236-4 v3, Go to Channel and SSID.
Does it have Wireless enabled?
#4 Go to Security
Is Any Security enabled?
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Can't download game and browse web at same time

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