Can't download InDesign ... AAM won't launch, or says that ID is "updated"
I bought a subscription to InDesign, which was apparently a huge mistake, since Adobe will not even let me download it. I go to my order history, and click "download" and it takes me to this utterly useless site: https://creative.adobe.com/apps instead of actually downloading anything. So I tried clicking "try" on InDesign. Nothing happens.
ONE time Adobe Application Manager opened, and simply said that InDesign was "updated" ... which is odd considering it doesn't exist on my machine.
I'm on the latest version of OS X, if that matters.
Any advice before I simply get a refund? At this point I feel like Adobe took my money without giving me what I paid for.
From the Applications folder you can launch the Adobe Application Manager (AAM). Clicking on the Try link from the Creative Cloud Apps page at https://creative.adobe.com/apps just installs or launches AAM.
If AAM is saying InDesign is updated did you ever have an InDesign trial on your machine in the past? If you did was it dragged to the Trash to uninstall it? Dragging an Adobe application to the Trash does not uninstall it.
Look in the folder Applications > Utilities > Adobe Installers. If there is a link for Uninstall Adobe InDesign then double-click on it and InDesign should uninstall. You will then be able to install it from AAM.
Does this solve the problem for you?
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I created an Apple ID on my iPhone, but I can not download any application because a message appears saying that iTunes store can not login. The strange thing is that my Apple ID works perfectly when I try to access my icloud browser on my iMac and even I join this forum. I login with my ID system icloud without problems! Why can not I download applications? What relationship has between iTunes store and iCloud?
You cannot download the same Apps that you have on your iPhone. They are two seperate stores.
The store you have on your iPhone is the same for any iDevice (iPad, iPhone and iPod)
The store on your MacBook is only for Macs. -
I reinstalled the mac os and when I open the app utility, it shows that I have these three apps ready for download. I sign in with my apple id, but the dowload is blocked because it says that they have been assigned to another apple id. This probable refers to the previous owner. Apple support (phone) stated that after the reinstall, the apps should be available to me. Any ideas anyone?
It certainally is a mess. The other previous owners Apple ID is associate with the Mac, and best buy just reboxed it without checking anything apparently. I would call them and complain and see what they say. Also, call AppleCare and tell them you recieved incorrect information last time you called. They have a record of the last time you called and why. They need to help you. This is not your fault.
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I can't download indesign CC error Safari can't open aam:
I can't download indesign CC error Safari can't open aam:
Trying to open an Indesign file from PC says it is 7.2 and I am running CS6Use this Adobe document to understand how to install the Creative Cloud application, then follow the directions to download InDesign CC:
Creative Cloud Help | Install, update, or uninstall apps -
InDesign CS5 Won't Launch. Anywhere!
I recently updated my MacBook Pro to OS X Yosemite and now my InDesign CS5 won't launch.
I did some online troubleshooting and it suggested uninstalling and starting again. This would be problematic as I don't have a CD drive so can't install the software and research shows that CS5 is no longer available to download.
My InDesign comes as part of the Acrobat Professional Package V9 - not sure of this makes a difference!
Also, I tried downloading InDesign from CC, but it won't launch as it says I don't have the permission. Please help - I have a paper due for tomorrow!You can download the CS5 installer from the links at the bottom of this page: Download and Installation Help
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Help, I am a paid subscriber and I wanted to install any application in the creative cloud. However, the AAM won't launch when I double click it, and there is no window appearing. I'm using windows 8 64 bit.
Can you please do the following:
Launch the Windows Task Manager and click on the button labeled "Show processes from all users".
Ensure no invisible process by the name of PDApp.exe is running. If found, kill it.
Please place a blank file named asu.trace in %TEMP% folder
Launch Adobe Application Manager and wait for a few seconds.
Check for the existence of the following files, zip them up and attach them in a private message (PM) to me. When you send me a PM, the website will allow you to upload an attachment.
%TEMP%\PDApp.log
%TEMP%\AdobeDownload\DLM.log
%TEMP%\AdobeDownload\DLM_Native.log -
How can i download InDesign CS6 and not CC from your website?
how can i download InDesign CS6 and not CC from your website?
Are you a cloud subscriber, or are you looking for a perpetual license or trial version?
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Can anyone help me? When i try to download minecraft and open it up, it says that it gets damaged and it won't work. I have the Macbook Pro with Retina display
Hi AMD2, This worked for me
https://discussions.apple.com/thread/3241273?start=15&tstart=0 -
InDesign CS5 won't launch on Mac OS 10.8.3
InDesign CS5 won't launch on Mac OS 10.8.3
Hi Peter:
I was using InDesign CS5 on my Mac Book Pro 17 and then purchased a new MacPro. I Transferred everything to my new laptop and every thing works except for InDesign and my Microsoft applications such as word, and Excell.
InDesign starts to launch and says "InDesign Quit Unexpectedly"
The first part of the code that comes up says as follows:
Process: Adobe InDesign CS5 [3033]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [135]
User ID: 501
Date/Time: 2013-12-05 06:10:25.960 -0500
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 130752 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 50 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: BB417D8B-149A-973E-8589-EDF00425A8E0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000038
VM Regions Near 0x38:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x8fee48d3 ImageLoader::isLinked() const + 11
1 dyld 0x8fee24d3 NSLinkModule + 102
2 libdyld.dylib 0x924da303 NSLinkModule + 87
3 com.adobe.InDesign.Font Manager 0x10315bc8 TINglue_version + 792
4 com.adobe.InDesign.Font Manager 0x103165cf TIN_Startup + 177
5 com.adobe.InDesign.Font Manager 0x1029c109 GetPlugIn + 17705
6 ObjectModelLib.dylib 0x010511b1 0x1038000 + 102833
7 ObjectModelLib.dylib 0x01051acb 0x1038000 + 105163
8 ObjectModelLib.dylib 0x01060386 0x1038000 + 164742
9 ObjectModelLib.dylib 0x01070c0d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101
10 ObjectModelLib.dylib 0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
11 com.adobe.InDesign 0x00002822 main + 82
12 com.adobe.InDesign 0x000027a6 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x96a3b9ae kevent + 10
1 libdispatch.dylib 0x935c9c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x935c97a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac72e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x98ac7572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x921e86ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
5 PMRuntime.dylib 0x00014130 MemUtils::GetAvailMem() + 288
6 com.apple.CoreServices.CarbonCore 0x921bba7b PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
8 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x96a3b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x98ac50ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x98ac4e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x98aacd2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x96a3b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x98ac50ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x98ac4e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x98aacd2a start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x96a387d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x96a37cb0 mach_msg + 68
2 com.apple.CoreServices.CarbonCore 0x921e535b TS_exception_listener_thread + 89
3 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
4 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac7280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x98b4d095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x921e8492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x921e868e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
6 AdobeACE 0x0005a6f1 0x20000 + 239345
7 AdobeACE 0x0005a0ed 0x20000 + 237805
8 com.apple.CoreServices.CarbonCore 0x921bba7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
10 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac7280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x98b4d095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x921e8492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x921e868e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
6 AdobeACE 0x0005a6f1 0x20000 + 239345
7 AdobeACE 0x0005a0ed 0x20000 + 237805
8 com.apple.CoreServices.CarbonCore 0x921bba7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
10 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac7280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x98b4d095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x921e8492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x921e868e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
6 AdobeACE 0x0005a6f1 0x20000 + 239345
7 AdobeACE 0x0005a0ed 0x20000 + 237805
8 com.apple.CoreServices.CarbonCore 0x921bba7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
10 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac72e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x98b54af0 pthread_cond_wait + 48
3 com.adobe.amt.services 0x095a4126 C_AMTUISwitchSuppressUpdates + 16768
4 com.adobe.amt.services 0x0959cdb0 C_EULA_SetState + 2164
5 com.adobe.amt.services 0x095a418c C_AMTUISwitchSuppressUpdates + 16870
6 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
7 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x000000f8 ebx: 0x00000006 ecx: 0x00000000 edx: 0xbfffe458
edi: 0x12ece040 esi: 0xbfffe458 ebp: 0xbfffe3a8 esp: 0xbfffe3a8
ss: 0x00000023 efl: 0x00010246 eip: 0x8fee48d3 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000038
Logical CPU: 0
Greatly appreciate your help.
Celeste -
InDesign CS5 won't launch - missing plug-ins
InDesign CS5 won’t launch on Windows 7. I get the following error messages:
Cannot load the LINKS.RPLN plug-in
Cannot load the FONT USAGE DIALOG.RPLN plug-in
Cannot load the XMEDIA UI.RPLN plug-in
After these error messages InDesign crashes.
Do I need to reinstall the plug-ins?
If yes, how do I do that?I couldn't find a repair option so tried to reinstall InDesign as you've suggested. This doesen't seem to work either, as I received the following installation error:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 2 error(s), 15 warning(s)
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
WARNING: OS requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
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WARNING: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw has been updated and has been selected for repair. The patch {4E1B59A1-029E-4C16-BBB3-F10D40EBB6EE} Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All will be uninstalled now.
WARNING: Payload:{2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding has been updated and has been selected for repair. The patch {55516693-25E2-4620-BF94-6BA66B00419F} Adobe Player for Embedding_3.1_AdobeAPE3-mul will be uninstalled now.
WARNING: Payload:{F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files has been updated and has been selected for repair. The patch {719E1C04-9031-1014-8D2D-8FA57837B53E} Adobe InDesign CS5 Application Base Files_7.0.4.553_AdobeInDesign7AppBase-mul will be uninstalled now.
WARNING: Payload:{DEC9BB26-1381-1033-A965-E3BD5F2EF8BC} Adobe InDesign CS5 Application Base Files2 has been updated and has been selected for repair. The patch {7EF51537-90FE-1014-9767-B6100F0B1115} Adobe InDesign CS5 Application Base Files2_7.0.4.553_AdobeInDesign7AppBase2-mul will be uninstalled now.
WARNING: Payload:{0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 has been updated and has been selected for repair. The patch {7F7421AA-3A80-49B2-B88B-611A50C23D30} Adobe Bridge CS5_4.0.5_AdobeBridge4-mul will be uninstalled now.
WARNING: Payload:{E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} Adobe Extension Manager CS5 has been updated and has been selected for repair. The patch {9AF7B703-B806-4C74-94E5-82963EFC0188} Adobe Extension Manager CS5_5.0.1_AdobeExtensionManager5.0All will be uninstalled now.
WARNING: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer has been updated and has been selected for repair. The patch {CC43F132-5096-41FC-A5C2-69E4202AC114} Camera Profiles Installer_6.7_AdobeCameraRawProfile6.0All will be uninstalled now.
WARNING: Payload:{68CEA5C9-2964-4ECB-84A4-D77C511332BC} Adobe Media Encoder CS5 X64 has been updated and has been selected for repair. The patch {D8676884-2C59-41BB-B315-486D98A20867} Adobe Media Encoder CS5 X64_5.0.1_AMECore5All_x64 will be uninstalled now.
WARNING: Payload:{02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 has been updated and has been selected for repair. The patch {FA2A2592-3F40-456D-ACEC-166CB79D4F98} Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul will be uninstalled now.
ERROR: Found payload conflicts and errors:
ERROR: - Adobe Photoshop CS5 Core_x64 depends on Required Common Fonts Installation x64 to be installed.
FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.
Any suggestion????????????? -
How/where can I download Indesign 7?
How/where can I download Indesign 7?
I have CS6 I need to download 7 to open client's files.Indesign 7 = CS5.
You should be able to open CS5 files with Indesign CS6. -
Can I download Indesign CS6 using my CC membership?
can I download Indesign CS6 using my CC membership?
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Also, please make sure that your computer is compatible to use CS6.
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