Can't download itunes and my current version won't recognize my ipod.

Ok, so i updated my ipod and now i need to update my itunes in order for it to recognize it. The problem is everytime i download itunes it says it failed. I don't know what to do.

Hey dillpickle345,
Try the steps listed under "Empty your Temp directory and restart" here
http://docs.info.apple.com/article.html?artnum=93976
Then goto this page and save iTunes to the desktop.
http://www.apple.com/itunes/download/
Jason

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I have a new computer and downloaded iTunes and signed in to my account but my iPod touch says it's synced to a different account?

I have a new computer and downloaded iTunes and signed in to my account but my iPod tuoch says its synced to a different account?

Edit > Preferences > Store check Music under Automatic Downloads.
Open the iTunes Store from left hand column, then select Purchasedfrom the column on the right, click the Not In My Library button and select the tunes you want to download again.
That said, you seem to be under a misapprehension as to how iTunes works, or at least how it has worked in the past. It has, until recently, been up to you take care of your purchases once they have been downloaded. You had a one-time download which you were reminded to back up. With the recent change to this policy you can at least download your store purchases again, but having a personal backup of your iTunes store purchases, stuff purchased elsewhere and files ripped from your CDs will still be preferable to gathering all the stuff together again in the event of a disaster.
For a backup strategy see this User Tip.
tt2

Can't update my Ipod classic's software. My Window's Vista Home Edition will not load the latest version of Itunes, and the older versions will not allow my Ipod to connect to the update server

I have an Ipod Classic, 80 gig. It's over 3 years old. I have a Samsung SensR410 laptop, also over 3 years old, running Vista Home Premium 32bit but '64bit Compatible'
I had iTunes 8.
One day my Ipod stopped working.
I formatted it.
I uninstalled iTiunes.
I re-installed iTunes.
But the latest version would not be loaded on my PC. I chose English as the language, but because I bought my laptop in Korea, some parts of the installation were in Korea. I uninstalled it, following the steps here: http://support.apple.com/kb/ht1923
I re-installed iTunes 8. It loaded, but when I plugged in my Ipod, it said that the Ipod needed to be updated/restored, 'click to contact updater' but then it could not contact the server. I tried: http://support.apple.com/kb/TS1814but it didn't help.
I tried downloading iTunes 9, it loaded, but the Ipod would not connect.
Help, please!

Hi Edward,
You should still be able to manually manage the music on your iPhone within iTunes. Make sure that when your iPhone is plugged in, look in the Summary tab to see if “Manually manage music and videos” is enabled and you can even you turn off Automatically Sync when this iPhone is connected. Take a look at the first article below to give more information on that. As far as your other questions about calling someone, I have provided two options for you. If it is for feedback on iTunes, you can use the second link to give detailed feedback on what is going on. If you want to actually talk to someone, the last link has a list of numbers for you to call for any support or service that you may need.
Manage content manually on your iPhone, iPad, and iPod
http://support.apple.com/en-us/HT201593
Product Feedback
http://www.apple.com/feedback/
Contact Apple for support and service
http://support.apple.com/en-us/HT201232
Take it easy,
-Norm G.

Can't open itunes and downlaod latest version.

I did get a suggestion from....sagarpachorkar, Thanks , but I could not download the lates version of iTunes and I think because I have an old version I could not download. So I have all my songs saved I think so I will delete iTunes and than download the lastes version. My question is when I hook up my ipod will the songs that are already on it be OK? Many Thanks for all the help I hope I get, Cheers Upthefloor24

Upthefloor24 wrote:
the old version is still on my computer and I can't delete it
Use this Apple document as a guide, for removing iTunes and the other Apple software -> Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Some people have had success using the Windows Installer Cleanup utility to remove applications that can't be uninstalled.

Can't Download Itunes And Quicktime

i go to the download pages and the site gets a error where the download links are
what gives.
i get this
"Network Timeout
The operation timed out when attempting to contact swdlp.apple.com.
The requested site did not respond to a connection request and the browser has stopped waiting for a reply.
* Could the server be experiencing high demand or a temporary failure? Try again later.
* Are you unable to browse other sites? Check the computer's network connection.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.
* Still having trouble? Consult your network administrator or Internet provider for assistance."
my network is fine thought
Message was edited by: Vaughn Whynot

Go to start > run, and type CMD into the box.
Another box will pop up. Now type this into it
+ping swdlp.apple.com+
Do you get back a message that has 0% loss (good)in it? Or 100% loss (bad)?

I just recently updated my itunes to latest version and also updated to ios5. Now itunes will not recognize my ipad. What do I do now? I tried to backup to itunes and icloud but it won't recognize the ipad.

After updating itunes to latest version and ios5, my itunes will no longer recognize my ipad. I tried to restore from backup on itunes and icloud without success. Help!!

http://support.apple.com/kb/TS3274 check this first

I have a I Mac 6 years old. We downloaded leopard and now the computer won't recognize the mouse or keyboard. What do we do?

I have a 6 year old I Mac. Last night we tried to download leopard and now it doesn't detect the mouse or keyboard. Then, the whole thing wouldn't reboot! Help!

Download means to install off the internet or a computer server. Leopard 10.5, and Snow Leopard 10.6 are only available on CD. A 6 year old iMac should be able to install 10.5 from CD, if the following requirements are met:
https://discussions.apple.com/docs/DOC-2275
And if these are met, 10.6, Snow Leopard can install on them:
https://discussions.apple.com/docs/DOC-2455
Are you sure you meant download, and you meant Leopard?

Harddrive was replaced and now my computer won't recognize the IPOD

I recently had the hardrive replaced and now I can't seem to get it to charge, my itunes to recognize the ipod. I have tried several times restore and update. All I get is error messages "install wizard could not be completed" and "error in update manager". One thing...I have the IPOD with the color display and when I got it back and plugged it in (it worked long enough to download my music, but the display was in black and white. When I do get something on the screen it is a file with an exclaimation point and the www.apple.com/support/ipod website. HELP!!!!!

Hi,
A colour iPod without a workable system files, will display in play and white. I suggest that you should do a format first, before the Restore.
Please read the following for some suggestions
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

HT1923 Can't download Itunes and if I download it says "I can't run because there is a new version..."

I need help. I used to have Itunes on my computer but something happen and now I can't install it anymore. I click on download somethimes it comes nothing but somethimes there is a mask and I can click ok but still nothing happen. I deleted all related programms from the computer and done all what they suggesting in Itunes support but problem remains. What should I do?

See the further information area of Troubleshooting issues with iTunes for Windows updates for download tips.
tt2

TS3212 I am using windows XP. Can I download itunes and which version?

I upgraded my ipad2 and iphone 3S. When I plug in with my PC (windows XP sp3) it asking me to install itunes version 10. I tried few times downloading but doesn't work. What should I do?

10.7.0.21 runs on Windows XP.
Do you get an error message when you try to install iTunes? If so, what does it say? (Precise text, please.)

I updated to the latest version of itunes and now the computer does not recognize the ipod so now it will not complete the sync of music and files

i updated the os on the ipod as well

Hi there bowlerinager75,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting suggestions that’ll resolve most issues like the one you described, where your iOS devices are no longer recognized by iTunes on your PC.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Cheers,
-Jason

I cant download itunes and i cant use my new ipod 4 that i got yesterday. How can i download it and if not what do i do?

I can't download itunes and i got an ipod 4th generation yesterday which wont work without it. How can i download it and if not what do i do?

You can try the direct download link from Apple.

New version itunes (Dec 2012) won't recognize my ipod touch.

Since installing new itunes on computer, the program won't recognize my ipod. It does recognize my daughter's iphone. I've gone through several troubleshooting lists, restarting devices and doing everything recommended. I did a tutorial to help me recognize the new features and the one that's supposed to be there for my device just isn't.
Help?

I've had the same problem. Go in and unplug all devices.Go to Control panel> Uninstall programs> Uninstall all programs accotiated with Mac ****If you are Windows**** (Itunes,Itunes update,Ipod touble shoot). Just go into list a separt by Developer and click on each and uninstall each by apple/ Macintosh, what ever yours says. Restart Download the newest version of itunes then. It should work.
P.S. Where are you from? ( What state?)

TS1425 itunes won't recognize my ipod

I worked with apple support to reload itunes. Now my computer won't recognize my ipod classic, at all.

Do you have any other USB devices connected to that Mac Mini? If so, properly disconnect them and reboot your PC and then reconnect your Shuffle with iTunes running.
If still no luck, try a reset of the Shuffle with it still connected to your Mac.
Resetting iPod Shuffle
B-rock

HT204053 I have purchases under an expired AOL account and very old Mac that I can no longer listen to on current versions of iTunes. Previous version of iTunes accepted the music and allowed me to sync it to my iPod. What do I do?

I have purchases under an expired AOL account and very old Mac that I can no longer listen to on current versions of iTunes. Previous version of iTunes accepted the music. Now, I have a group of songs that will not sync to my iPod because it is associated with the old AOL account. What do I do?

If you have an iBook G4, (PPC) you can't do much.
But if that is a MacBook (intel) you may be able to
upgrade the OS X, if the hardware is up to it...
Since there were about nine different build models
of MacBook (not powerpc iBook) to identify what
one you have would be the first step to knowing
what OS X and RAM upgrades it could use.
If the computer is not already at OS X 10.6.8,
it can't go online to get or use OS X 10.7.5. So,
when you more accurately describe the 'Book,
detailed information is available.
When you find the serial number, there is a web
page that can be used to identify by serial no.
http://www.powerbookmedic.com/identify-mac-serial.php
That'd be a first step. Or even the Model number
which should be visible on the outer case by hinge.
Good luck & happy computing!

Can't download itunes and my current version won't recognize my ipod.

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