Can't download Lion. When I click on the Lion icon in the App store, nothing happens?
Can't download Lion. When I click on the Lion icon in the App store, nothing happens?
I hate the fact that I found this topic on Google, but after I had to log in to post this reply it took me somewhere else! Again, a site designed by people who must never use their own software. Any site that makes you log in to use a feature should not cast you adrift one you've logged in for the express purpose of using that very feature. It makes me angry before I even start! I am only here now because I have been run through the hoops trying to buy Lion and install it. When I launched the app store, it had a lion's face I had to click on to download. But there was no link to Buy or Download. Eventually after many relaunches I accidentally discovered that if i clicked on £20 it changed into a green Buy - but only if you click directly on it, it you click on the down arrow it invites you to copy a link or to share it with somebody.. Then it made me log in again (what instant amnesia this site has) and I had to re-enter all my credit card info because it would not access an Australian American Express card even though it has a UK billing address. So I went back again, and still got the Lion. I clicked Buy several times but nothing happened. Then out of the blue it changed to Install. I clicked that many many many many many many times. Nothing happened whatsoever. I am going to have to give up for now and try and get through to Apple tomorrow as they shut up shop and there is no sales or tech support. God knows how many times they have charged my credit card for all the times I clicked Buy and nothing appeared to happen, or maybe it did happen and just doesn't tell you.
So far tonight I've done nothing but start and restart AppStore, log in over and over, click the price>Buy and try to click install. and for all this effort so far I have got a big fat zero.
I would have thought by now that Apple would have had some experiene in designing and delivering software over the internet, but my experience tells me that they are complete beginners whe it comes to user-friendly ecommerce. This is some of the laziest web work I've had the misfortune to be annoyed by.
Here's what I think should happen:
Log in once and once only
Click the product you want
Click Buy (a separate button from the price tag)
Once sale approved, click Download
Progress bar appears
Feedback in plain English for any action that cannot be completed for any reason, with that reason spelt out in layman's terms.
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