Can't download Mountain Lion after purchase
I bought Mountain Lion and received two emails. I entered the code to access the pdf that contains a redemption code for the actual download. However, the App store won't accept this code. After and hour on the phone to Apple with no answers I seem to have paid for nothing! I'd appreciate some suggestions as I really need this browser update.
Are you carefully cutting & pasting the redemption code from the pdf to the Mac App Store? No extra space at the beginning or the end?
If this is truly an invalid code, have you called the Apple Store and spoken to them about your purchase? What did they say?
If you get no where with the Apple Store, then turn to Customer Relations. Call Apple Care 1-800-MY-APPLE. You may have to tell the automated system that you have a security issue to get past the credit card request, since this is not about hardware with a serial number. When the first tier agent answers the phone, calmly tell them you have an issue that you wish to escalate immediately to Customer Relations. CR agents are authorized to do almost anything to make customers happy.
Similar Messages
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Unable to download Mountain Lion after purchase in App store.
After purchasing Mountain Lion in App store, I have been unable to successfully download a copy.
It was not interrupted, it just stops.
Every attempt (including the first) fails at 142 MB, with the meaningless "unable to download" error. In the console log I find this:
7/31/13 2:32:56.894 PM storeagent: ISStoreURLOperation: Expected bytes (4437341116) did not match actual (142374555)! Setting error. (See 9215068)
indicating the error. The file was expected to be 4.4 GB (yes), but does not match actual 142 MB...?
I have found references to this error, but no real fix. I have tried every "fix" suggested; Safe boot, guest user login, deleting temp files, hidden files, app store files, debug mode in app store, repairing permissions, changing ethernet ports, changing DNS (loved that one), and others.
I finally erased the hard drive with zeroes, re-installed 10.7, software updated to 10.7.5 and immediately attempted download - it still fails.
I also have no virus software or little snitch, or anything else that would prevent downloads. I have been able to download free and purchased software from the app store (xcode, pages, ibooks author) - that are more than 142MB.
So this is not an ISP, modem, or some other thing preventing me from downloading using the app store. It is a problem *only* with downloading Mountain Lion.
This seems like an Apple problem. Anybody have a real fix?Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks- System Requirements
Macs that can be upgraded to OS X Mavericks
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
Unable to download Mountain Lion after purchase from App Store
Hi
I have purchased Mountain Lion from the App Store. When I try to download i get a message stating that it cannot be downloaded. My Mac Book Air has the correct specifications needed but Apple won't let me download the software.Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks- System Requirements
Macs that can be upgraded to OS X Mavericks
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
HT2404 Downloading Mountain Lion after purchasing app
As soon as I purchased the mountain lion app it says "download" next to the icon under recent purchases in the app store but as soon as I click on it says "download" again and nothing more happens. Has this happened to anyone else? Any troubleshooting advice before I need to take it in to the store?
Thank you, I waited 3 hours then noticed the icon on my dock. I appreciate it!
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Hi
Can anyone advise...
Cannot download Mountain Lion after purchasing from Apple online. Mountain Lion icon is now permanently 'paused' in the dock. The Purchase page has the download but no resume button. I have enter the code again but it cannot be redeemed again. I have signed in and out again from the tab at the top of the page.
I have spoken to Apple for two evenings now. Last attempt was to bypass the Mountain Lion and download Mavericks overnight but nothing downloaded.
I have checked the internet connection and all is well.
Any ideas how to progress... I have an appointment to take in to Apple on Monday...Have you tried to resume the download using Launch Pad? The icon should be in your Dock.
If that doesn't help ...
Apps such as Little Snitch, Growl, and MacKeeper can prevent apps from downloading
Disable anti virus software if installed
Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall
Make sure Gatekeeper is enabled
Open System Preferences > Security & Privacy then select the General tab.
Make sure either Mac App Store or Mac App Store and identified developers is selected.
If that area is grayed out, click the padlock icon to proceed.
OS X: About Gatekeeper -
HT1349 can i download mountain lion to another computer after i bought it?
can i download mountain lion to another computer after i bought it
Yes. The other computer will have to be running Snow Leopard or Lion and sign into the App Store with the same Apple ID used to purchase Mountain Lion.
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I can't download mountain lion, I get the following message "could not complete your purchase, can't verify the file, it may be damaged or unsigned" ? what do i have to do ?
The only thing that worked for me was to boot in safe mode.
Power down. Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore.
No trouble at all once I did this.
Reminder: create full backup before you upgrade OS
Hope it helps. -
Can I download Mountain Lion now but install later
I made a " Qualifying purchases between June 11, 2012, and July 25, 2012 " so I have until August 24, 2012 to download Mountain Lion for free according to <http://www.apple.com/osx/uptodate/>
Can I download Mountain Lion before that deadline but install it later on?
I'd like to go from Lion to Mountain Lion when ML has nay initial bugs resolved.
Thanks.Yes, the installer downloads to the Applications folder, if after downloading it asks to continue to do the installation just close that dialogue. Later, when you are ready to install click on the installer in the Applications folder and it will do its thing.
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Where can I download mountain lion os x.
I have a macbook pro registered. I would like to reformat my mac. so where can I download mountain lion. I have registered serial number
Read:
"Customers who purchase a qualifying new Mac computer from the Apple Online Store, an Apple Retail Store, or an Apple Authorized Reseller — or an Apple Certified Refurbished computer from the Apple Online Store — on or after July 26, 2012, that does not include OS X Mountain Lion can upgrade to OS X Mountain Lion for free."
According to your profile you have Mountain Lion. -
I can't download Mountain Lion from the App Store; it tells me that the product distribution file cannot be verified. What does that mean, and what can I do?
Try starting in safe mode, holding the Shift key while your computer is starting. After starting in safe mode, open the App Store and download Mountain Lion
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Can I download Mountain Lion' when available without downloading 'Lion' first? I'm still working with 'Snow Leopard'.
Yes.
Upgrading to Mountain Lion - http://www.apple.com/osx/how-to-upgrade
Mac OS X: System requirements for Mountain Lion (10.8) - http://www.apple.com/macosx/specs.html
Lion and Mountain Lion application compatibility - http://roaringapps.com/apps:table -
when trying to download Mountain Lion after click on buy I get this message: The product distribution file could not be verified. It may be damaged or was not signed.
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Always search the forum before posting. This is asked at least three times just below your post.
https://discussions.apple.com/thread/3604789?tstart=0
https://discussions.apple.com/thread/4153268?tstart=0 -
can't download mountain lion from app store, shows error message: retry/cancel and starts from begining,
I alreasy paid for it
Can I get a direct download link other than from app storeTry opening the Terminal utility in your system and running the following command to open the system's caches folder:
open $TMPDIR../C
Then locate and remove the folder called "com.apple.appstore" and then try relaunching the App Store and downloading the installer again. -
How can I download Mountain Lion to my macbook pro, which already has mountain lion installed, so I can then install it on my imac which has a much slower internet connection?
How to create an OS X 10.8 Mountain Lion install drive | MacFixIt - CNET Reviews
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Can I download Mountain Lion if my Mac is a 10.5.8?
Can i download Mountian lion if my mac is a 10.5.8
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s MobileMe service; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer)
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
3. MacBook Pro (Mid/Late 2007 or newer)
4. MacBook Air (Late 2008 or newer)
5. Mac mini (Early 2009 or newer)
6. Mac Pro (Early 2008 or newer)
7. Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
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