Can't download movie-says "file corrupted"-will not let me delete download-now what?

I ordered a movie some months ago and downloaded both the HD and standard versions.  A duplicate of both downloads appeared in the Download portion of my account.  I tried several ways to delete these but was unable so I then tried to proceed with the duplicate downloads (just to get them off the que).  I was finally able to download the standard version of the movie but when I tried to download the HD version it got almost all the way through (after 3 hours of Pause/Resume) then quit because the file was corrupted!  How can I resolve this problem?  I don't want this duplicate version anyway.  After searching through every source of info I could I am no closer to a solution.  I am operating on a Windows laptop and have current iTunes version.  I unfortunately will need very basic instructions as I am in no way computer savvy.  Any ideas would be very appreciated! Thanks.

I was receiving the same error message yesterday, which said There was a problem downloading "The Song Name / Album / Artist". The file seems to be corrupted. To redownload the file, choose "Check for Available Downloads" from the Store menu. The file tries to download five times before this error message appears.
I too, tried to find the file and delete it, but it was no where to be found.
So I gave up for that moment and tried again today and I was able to successfully download the file. Amazing how that works!!!

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