Can't download music anymore from iTunes

When I try to download music from the music store I receive the error message "Itunes cannot make a connection to Music Store. An unknown error has happened (-9808)"
I use Norton 360 on the computer.
Who can help me with this problem? I cannot download music anymore.

Very easy.
See: Managing your iTunes Library on an External Hard Drive.

Similar Messages

  • Hi, Is it possible to download music videos from iTunes and then load them onto my classic iPod?

    Hi,
    Is it possible to download music videos from iTunes and then load them onto my classic iPod?
    Thanks,
    GB

    Hey GJBY!
    I have an article for you that can help answer that question:
    iTunes: Frequently asked questions about viewing and syncing videos
    http://support.apple.com/kb/ht2729
    What are the requirements for playing video on mobile devices?
    Mobile Device Family
    Generations that can play video
    iPad
    All
    iPhone
    All
    iPod/iPod classic
    5th or later
    iPod nano*
    3rd or later
    iPod touch
    All
    * iPod Nano (6th generation) does not support video playback.
    To view technical specifications for your device, you can look them up by serial number or browse the Apple Tech Specs.
    Note: Updates to your device may change the iTunes requirements for syncing.
    For additional information about iPod models, refer to Identifying iPod models.
    For additional information about iPhone models, refer to Identifying iPhone models.
    For an overview of where your purchases can be synced, see iTunes Store: Where can I download and sync my purchases?
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • HT5731 can I download an MP3 from iTunes? or only m4a?

    Can I download an MP3 from itunes or only an m4a?

    "songs and music videos available in our highest quality 256 kbps AAC audio encoding"
    https://support.apple.com/kb/ht1711
    You cannot download it in any other format.
    You can convert them to mps from itunes if you choose.

  • I can't download complete albums from iTunes with my iPod.

    I can't download complete albums from iTunes with my iPod - only singles.  If I want to download an entire album I have to do it with my computer and then connect and sync my device.  Can anyone help me and tell me how I can download using my iPod?  Thank you.

    jrgcohen wrote:
    I have a playlist in my music library but I can't get it onto my iPhone.  There is no opportunity or place to sync
    Drag the playlist to the iPhone in iTunes.

  • How can i download an app from iTunes store, that exists just in a "swiss store". Because my account isn't allowed to download apps from other stores than a slovene. ???

    how can i download an app from iTunes store, that exists just in a "swiss store". Because my account isn't allowed to download apps from other stores than a slovene. ???

    You have to be in a country, and have a billing address in that country, to download from its store. You can try requesting that the app be added to the Slovenia store, but unless the app's developer/rights-holder agrees to it then Apple won't be able to sell it there : http://www.apple.com/feedback/itunes.html

  • HT3702 can i download free content from itunes and app store without any billing information?

    I am a iPhone 3gs user firmware version 3.1.3 . the question is can i download free content from itunes and the app store without billing info ? please help !

    If you only want the free apps, take a look here:
    http://support.apple.com/kb/HT2534
    Read the steps carefully as the order in which you follow them is  critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID. 
    You will of course not be able to get anything other than the free apps without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • Since i have windows xp i can only download sd movies from itunes?

    since i have windows xp, i can only download sd movies from itunes?

    That suggests the file is being damaged during download. The first thing to try is a different browser
    Failing that, router issues have been implicated, try restarting your router.
    Otherwise the easiest thing is to get a friend to download iTunesSetup.exe for you and put it on a memory stick.
    http://www.apple.com/itunes/download/
    Most people have 32 bit XP so you don't want iTunes64Sepup.exe

  • Can't Download Album Artwork From Itunes Anymore

    Hi, as i browse through coverflow with itunes, my ipod and my iphone i like having high quality album artwork from itunes. As i don't buy my music directly from iTunes i usually just change the fields of the first song of the album to the exact same as the way it is in the iTunes store, so i can get album artwork from them, however now it isn't working anymore, i have tried downloading artwork for a few albums and it isn't coming up it anymore and says "Artwork for... Cannot be found". For example now im trying with Beyoncé's new album I Am...Sasha Fierce and i changed everything on the first song to match exactly as it is on the iTunes store, such as artist, album, year, composer, genre EVERYTHING! please can someone help, i have quite a big screen and it looks bad when i get the artwork from amazon or google images. Thanks.

    bumparoony

  • Can't dowload music video from iTunes

    Hoping someone can help me.
    I tried downloading a music video from iTunes. I purchased the video, it started downloading and right at the end I got the following message and iTunes just shut down.
    "iTunes has encountered a problem and needs to close...Please tell Microsoft about this problem..."
    An option to send an error report was also given.
    There is no record that I purchased the video, but yet when I tried to buy the music video again, i got a message saying that had I already purchased it, but i can't find it anywhere in iTunes or in any of my folders in my computer.
    Hope someone can help me out!

    Hmm. It should.
    Here's the main Download support page. There is a form at the bottom if nothing there helps. It may take a while to get a response. Some weeks they get absolutely swamped.
    http://www.apple.com/support/itunes/musicstore/download/

  • How can I get music REMOVED from iTunes Store?!

    I manage a band who has never been signed to a record label however, they had a distribution deal which has since expired and the company went under. Apparently they put a CD up of my band on iTunes Store and items look to have been purchased as the Popularity "meter" is maxed out on some. Where the money is going outside of Apple's cut... who knows. But how can I get my band's music removed from iTunes' Store? I can't find contact numbers anywhere. Thanks for any help!!
    Rachel

    I forgot to mention that the distributors with who we have an expired contract are no where to be found. yikes.

  • Can't download music bought from within iPhones iTunes?

    I've been trying to buy some songs directly from iTunes on my iPhone (3GS, ios 5.1.1). I can buy it alright (and I get charged...), but the downloads never works. The progress bar fills up and then there is an error messages saying the song couldn't be downloaded - try again. I've tried several different songs and I've tried to reset the phone but nothing can make me download stuff that I've bought  Anyone got a clue?

    It is no difference if I'm on wifi och cellular, same results. I get the music I've bought on the phone on my iMac's iTunes, however it does not sync. Or, rather on the iPhones panel in the computers iTunes I can see the song but they are gray and have the little sync symbol next to them.
    I've tried to uncheck/check/sync the music but no music finds its way to the iPhone. Should this indicate that the problem lies with the phone and/or the music app on the phone? And in that case, is there a way to fix it without a total reinstall of the iPhone?

  • Can't download song purchased from Itunes from one computer to another using same Apple ID

    Hi, I am operating itunes 11 at home, using Mac OS 10.7.5.. I purchased a song at work (also a Mac, I am not sure which version of OSM or itunes). I accessed the purchase of the song in the "Purchased" menu option in itunes on my home Mac. When I tried to download the song at home so I can include it in my Library, I got the following message:
    This computer is already associated with an Apple ID. You can download past purchases on this computer with just one Apple ID every 90 days.
    So: just to be clear:I can only buy something from  itunes from one computer and save to another with the  same Apple ID only every 90 days??? And if that is the case, I have not purchased anything from my work computer within 90 days of this recent song  purchase. That just does not make sense to me, since the license covers 10 devices anyway, and I am using the same Apple ID.
    Let me know if I am not understanding this correctly, or am doing something wrong. It just does make not sense to me that I can't download a purchase I made from one computer to another since I am paying Apple for the music and just accessing it elsewhere, using the same account.
    Thanks so much.

    Thanks for the response. Yes, my husband logged on to our computer and rented a movie for us to view. That is how we use Itunes: I purchase the music, he may purchase a movie or a rental now and then. This is new, it never happend before.
    Also, I contacted customer support, both by phone and email. Not only does someone else using the home computer under a different account trigger this, but so does simply activating my own user id from a different computer (one of the 5 I am allowed to under the service agreement.)
    Customer support was very helpful and lifted the 90 day ban. I called them because I purchased a season pass of a TV show and could not download the first episode because it was a "past purchase" (the episode was not even available to download when I purchased the pass, so “past” is indeed relevant.)
    But I don't see the point of purchasing content from Apple now. This feature limits the accessibility of legal purchases under the service agreement.  Why allow 5 computers per Apple ID if activating one of them limits the ability to download content for 90 days??
    I (used to) buy movies, rentals and TV shows all the time. I don’t have cable, so Apple was the source for all “must have” shows that I couldn’t wait for. Too bad.

  • ITunes won't play music anymore from iTunes Match

    In February I purchased the iTunes Match service and uploaded about 2000 songs to it.  Some purchased directly from iTunes over the years and some ripped from my CD collections.   After verifying that it works fine, I deleted the ~250GB of space that they took on my older MacBook Pro to make space for other things.
    A couple of weeks ago I got my new MacBook Pro Retina (great!) and I've started to use iTunes on it.  I've added it to my Apple ID account and "authorized" it inside iTunes and expected to continue and use it to listen to music and all.
    I was able to see all my music listed clearly and also all my genious mixes but nothing happens with I try to Play anything.   No message and no complaint, simply silence.   If I purchase and download a new song, I can play it, but nothing from the cloud!
    I tried to "Update iTunes Match" and still nothing happens and I can't play a thing.  
    I tried to "Turn Off iTunes Match" and then turned it back on.  The entire list disappeared on me and after a long wait, I don't see it coming back... I'm out of the country right now and I see this small note at the bottom of the Music section of iTunes saying that "Music is available in the iTunes Store in select countries".    I'm using the US store and can certainly purchase music and movieds but the iTunes Match stopped working on me.

    Well, after another restart of iTunes, my list of 2000 songs magically appeared and I can now play it.
    So, this seemed to be a glitch that amended itself.

  • I can't download music anymore.

    Hi, I'm using 9300. I use download music easy and quickly. But lately I can't do that anymore. When I download my fone become very slow, it doesn't even reach 100%. Sometimes it stops on 10%. Then says: failed.

    Hello!
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Beyond that, please reveal further details...as in what exact method you are using to DL music, your specific OS level, if any other internet-consuming apps are also slow, etc.
    Best!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I can't sync music files from itunes to my iphone4s(ios6)?

    i can not sync my musci files from itunes to my iphone4s.

    Ragazzi anche io ho lo stesso problema.
    Ho attivato l'iTunes Match, che funziona correttamente sul pc e sull'iPhone 4S.
    L'ho attivato anche sul mio iPad, ma, tuttavia, dopo un breve periodo in cui ha funzionato correttamente, ha iniziato a dare problemi.
    Vi descrivo di seguito ciò che ho rilevato:
    - il periodo in cui l'iTunes Match ha funzionato correttamente sull'iPad è durato solo qualche settimana;
    - in seguito, anche se tutti i brani della Cloud venivano visualizzati sull'iPad, dava problemi nel senso che i brani non venivano riprodotti e, inoltre, la durata veniva indicata in "zero" per tutti i brani, sicchè, cliccandoci, non venivano riprodotti;
    - ho provato a disattivare e riattivare l'iTunes Match e, a questo punto il dispositivo ha dato il messaggio "tutta la tua libreria musicale verrà sostituita con quella su iTunes Match", mentre, nell'applicazione "MUSICA" erano spariti tutti i brani: veniva visualizzata, al centro della pagina, la nuovoletta del Cloud, con una barra di download sotto. Questo è durato per circa quattro giorni, senza che succedesse nulla, nel senso che la barra del download non mostrava segni di caricamento;
    - allora ho provato a ripristanare le impostazioni e, a questo punto, erano visualizzati di nuovo i brani, ma comunque senza possibilità di riprodurli (la durata di nuovo indicata come "zero");
    - nel momento in cui ho provato a cliccare su uno dei brani, è riapparsa la nuvoletta del Cloud con la barra di download sotto;
    - quando i brani ricompaiono, hanno sempre durata zero e non vengono riprodotti;
    - ho attivato anche la condivisione in famiglia ma il problema non cambia.
    Vi preciso che il mio iPad è della prima generazione ed è aggiornato all'IOS 6.

Maybe you are looking for