Can't download music on palm pre plus

I can't transfer music from compute to my palm pre plus. Even with windows media or itunes. My palm doesn't reconize it as a mp3 file so it doesn't registerer on my phone as musi file. I did click and drag to my phone and also use windows media to sync media but my palm pre plus isn't regonizing it and it's not on my phone and I'm using my usb to connect to my computer. Any suggestions except to get new computer.
Post relates to: Pre Plus p101vzw (Verizon)

I suggest you check the file format your music is saved as. Windows Media Player defaults to .wma files, not .mp3. To change WMP, go to: Tools/Options/Rip Music tab. Change the "Rip Settings" format to MP3. The Pre will not accept Microsoft .wma files.
If this is true, you'll have to either re-rip the CD's, or use a free converter program to change the files to .mp3.
I've never tried to sync files via WMP, instead simply dragging and dropping each album folder on my computer to a folder on my Pre that a great program called "Wifi Media Sync" created (called Wifi Media Sync).
WyreNut
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Similar Messages

I have a new Palm Pre Plus - can I have more than one Google G-Mail Account on the phone?

I have a general G-Mail account and it has started getting too busy with advertisements etc. I'm thinking about changing to a different e-mail address but don't know what yet.
I have an old Palm Centro I used to Synch with my laptop. Now I need to do this with G-Mail. So I created a unique g-mail account that would only contain my calendar and contact information - i called it "palm.last name" - made sense to me.
When I try to add it to my Palm Pre Plus I am unable to sign in. I'm wondering if you are limited to the number of Gmail e-mail accounts you can have on the phone. If i can only have 1 then I don't want my e-mail to be "palm.last name" and give that out to people - that would not make sense to them.
I already have a Yahoo Account and I'm thinking about another Yahoo Account to keep some e-mails and instant messages separate from my personal Yahoo. If I cannot add more than 1 account, this is going to be a problem.
Thank you for any assistance you can provide.

Hi, and welcome to the Palm Support Community.
You should be able to add your second Gmail account without any problem...I have two Gmail accounts on my Pre and have no difficulties.
When you say you are unable to "sign in", I assume you mean you are unable to sync the email and calendar on your new account? Double-checking your user name and password are the only things that come to mind.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm! Where can I find a fully-functional Pre Plus????

Yes, I've posted this in a sub-topic and now I'm creating a new thread because I've had enough! I once considered myself a big time Palm supporter - but I do not know how much more I can keep my head up with this Pre Plus.
I'm spending WAY too much time at the Verizon store and not enough time with my phone at work. I'm very close to returning everything. I love webos but cannot bear to deal with this palm hardware anymore. The shady construction and poor build quality on ALL of the phones I've received over the past 3 weeks has left me with no confidence anymore in the hardware.
I have had my first phone returned with network problems - the phone would not receive data and the camera on the back was in the lower right corner of the opening - as if someone dropped it. I returned this phone, only to get another phone with keyboard problems and sporadic lockups. Today I just went into the Verizon store to replace the last defective one, only to receive yet another defective one. The left side of the display was seriously discolored. I showed the technician at Verizon and he agreed there was an obvious problem. He then took my phone back a 3rd time, replaced it with another one and it still has a light bleeding/discoloring problem on the left side. It's not as bright as the first one, but it's definitely there. I also see some light issues on the bottom of the screen as well (The discoloration is easily seen when going through interactive tests and displaying the "green" color. The Verizon store was just as frustrated as I was but wouldn't let me get yet another device from their store and told me that this was a feature of the phone. The gentlemen I worked with apologized severely, knowing it was definitely a build quality, but also admitting that he couldn't do anything because the store manager was done giving me more phones. His reaked of embarrassment! I was tired of arguing with them, even KNOWING my first two phones did not have this problem and their floor model didn't either. They even tried to convince me that the floor models are different... whatever! I took the phone and left and now I am dealing with even more issues. (Been working on this phone today for over 8 hours) I cannot get it to sync with my google calendar anymore (despite all the forums suggestions), and icons are being thrown all over my launcher (appearing then disappearing, etc)
I'm really upset that now I paid this much for a phone and I can't even get a good quality unit. I've spent well over 30 hours with defective phones, between driving to the stores, waiting in the stores and testing them on the road. I've fallen WAY behind at work dealing with these issues and having to read all the forums online for fixes to problems for a BRAND NEW PHONE.
Palm - you have a SERIOUS manufacturing problem with your hardware. I won't even go near the GPS problems. I've already accepted the fact that GPS doesn't work on any Pre Plus phones (how sad is that?). I've tested it on all 4 devices I've received, not to mention the 2 additonal floor models in the Verizon stores, and NADA. It either doesn't work at all or it's about 1/2 to 1 mile off.
I'm beginning to think the PLUS in PRE means MORE PROBLEMS.
I just can't keep going back to the stores, this is frustrating!!!!! I only have less than a week before 30 days is up.
I'm not one to complain like this, but I've just about had it.
PALM - WHERE CAN I GET A FULLY FUNCTIONAL PRE PLUS?!?!?!

I sure hope you bought to $7.99 protection plan...

Windows Mobile PDA WiFi and Palm Pre Plus Hotspot

I can't get my PDA, which is running Windows Mobile 5, to connect securly with my Palm Pre Plus. I can make the WiFi connection if the hotspot is set to open, but if the hotspot is set to wpa/wpa2 personal the connection doesn't happen. Does anyone know what settings are required in the network setup area on the PDA to make the secure connection work?

Try doing a system update. The steps are below.
From the Home screen, touch the launcher icon.
Touch Updates.
If necessary, swipe horizontally or vertically to locate the application.
Touch Download now.
Touch Install now.
Touch Done.
Hope this helps!

Help in Unlocking a Palm Pre Plus from AT&T!!

Hello,
I am new to the forum and also to how a phone is being unlocked.
I have just received my new Palm Pre Plus purchased from AT&T USA with our any commitment, it now turns out it is locked and as it is new without any profile.
As I am living in Thailand where the phone will be used, with a local SIM card and plan.
I have tried through Nextgen Server to unlock the phone with out success, so I need some help now.
Been able to boot into recovery mode and run the webOS doctor.
Now the problem is how do I run the activate-Bypass tool?
If I put in my local SIM card the phone ask for the net work pin code, which I believe I should get through the tool from Nextgen Server?
Hope some one can guide me step by step.
Thank you in advance.
Post relates to: Pre Plus p100una (AT&T)
This question was solved.
View Solution.

Since you are living in Thailand, IMO the EU unbranded Palm Pre 2 will be your best option there:
1. I'ts already unlocked.
2. You'll get access to the UMTS/HSDPA (3G) bands instead of just EDGE (2G).
3. webOS 2.x access
The ATT Pre Plus was meant to be used in the North America region. Just pop in the SIM card into the EU Pre2 and let her rip!
Due note that running the activate-Bypass tool will put your phone in a pure "dev-mode" so it will not have ability to access the Palm Profile, make phone calls, nor SMS, but WiFi data connection will be possible still. If you get the Pre 2, there will be no need to use that tool for you just dial #*DEVMODE# when its done booting up and it goes right into devmode, bypassing palm profile activation. Same limitations will apply there too in devmode.
If you have already ran the doctor, then open command (Windows) or terminal (Mac) and type this in when have downloaded the tool:
java -jar devicetool.jar
You will know if it worked if the device currently in recovery mode just starts booting up on its own and takes you to the desktop rather then profile setup.

Is Palm Zire 21 Software compatible with Palm Pre Plus Cell Phone?

I have an older Palm Zire 21. I love all the features. However, now I am trying to consolidate my Windows (vista) Calendar with my Palm and it is not compatible. I thought I would purchase the newer Palm Pre plus Cell Phone in order to have all of my contacts and calendars on my phone as well as my laptop. Though no one can seem to answer my question: Can I import my contact and calendar from my Zire 21 to the Palm Pre Plus?
Many thanks to who can answer this for me. I greatly appreciate your time and assistant.

webOS (the new Operating System) from Palm does not natively sync to your computer, but to the "cloud" (online servers).
Palm offers a program that will read your Palm Desktop information, and transfer it to Google. This is only a one-time transfer, and not a sync solution. See this thread.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

SERIOUS PROBLEM Synching Palm Pre Plus (Verizon) with Companion Link OS USB -- NEED HELP!!

I am having serious problems with Companion Link OS USB synching with Palm Desktop 4.2 via USB on my Verizon Palm Pre.
The Verizon phone is my second Palm Pre. (The original Palm Pre which came from Germany worked perfectly with Companion Link).
The Verizon Palm Pre is a Palm Pre Plus.
As noted I utilize Palm Desktop software Version 4.2.0 on my computer.
I started out with Companion Link software Version 3.0 Build 3096 -- and have worked my way up to Version 4.0 Build 4008 over the last few months, and have spend hundreds of hours trying to solve the synchronization issue described in detail below.
The Companion Link software is configured to ONLY synch one way
FROM my Palm Desktop on my computer to the phone via USB
(I don’t want to put my contacts and calendar on the web, NOR do I like the way Google contacts works, even if I DID want to).
When I synch the Palm Desktop to the Palm Pre the following occurs:
The Calendar synchs fine.
The contacts do NOT synch properly.
I have 1,500+ contacts in my Palm Desktop.
For some inexplicable reason, during the synch process the approximately 1,200+ of my contacts are compiled under ONE contact listing (John Davis). The icon by the contact shows that TWO contacts are linked under John Davis, however when I click on the icon to see who is linked under John Davis, NO contacts appear. But I have the option to link additional contacts under John Davis if desired (AS IF!!).
So, 1,200 of my contacts do NOT appear in the contact list. If I want to call my husband, and type in Bruce, NOTHING comes up. BUT if I type in his phone number, the listing for John Davis comes up and shows me all the numbers that legitimately belong to my husband. Ditto my friend Susan, etc for the other 1,200 contacts buried under the contact listing for John Davis on the phone.
SO, if any of these 1,200+ people, call me or text message me, my phone tells me I have a call or a text from John Davis.
I cannot look up my contacts to call them or text them because the contacts do not actually APPEAR under John Davis (If the phone were just linking them and SHOWED them, I could manually de-link them).
FURTHER, when I get a text message from anyone who is compiled under John Davis, the text message is truncated. I can see the notification that I got a text message from John Davis, and I can see the first few words in the notification area, but if I open the text message, it appears to be blank (this only happens after synching Companion Link – before linking Companion Link all text messages are fine. AND, if I get a text message from one of the 300 or so contacts that actually synch into my phone correctly, the text messages are perfectly fine and work normally.
I have worked with BOTH the Companion Link technical support people AND the Palm technical support people extensively in an effort to solve this problem.
I have done Full Secure Erases and started over trying to get the phone to synch more than 35 times at this point.
I have tried synching from different computers
I have had Palm replace the phone TWICE (so this is actually my third Verizon Palm Pre Plus).
I have run Web OS Doctor
Nothing helps.
Every time the phone does exactly the same thing described above.
            When I synch the phone it tells me:
            Web OS:     Added             1543/1543    Contacts to the phone
            PC:              Updated          1232/1232     Contacts
(The 1232 contacts being updated are the 1232 that are compiled under the one contact listing of course).
Needless to say, Companion Link says it is the phone.
Palm says it is the Companion Link third party software.
Since it is the same 1,200+ contacts every time, I have had both Palm and Companion Link examine my contact database to see if they could identify anything amok about these 1,200+ contacts, but there doesn’t appear to be any difference between those contacts and the 300 or so that synch into the phone properly.
Companion Link has told me variously that:
- This is a very rare Synergy issue and that I must turn off the Synergy feature on the phone (would that this could be done per Palm it can NOT be done).
- Only TWO people have ever had this issue (me and someone else unnamed);
- That this is a common problem with the Palm Pre, but Companion Link works fine with every other phone
- I e-mailed them my contact list and they SWORE to me that they were unable to duplicate my problem on their computers. (I don’t believe this)
- AND has most recently told me that there is nothing more they can do for me, that I will have to find a solution myself.
Palm has said that there is nothing they can do for me if third party software doesn’t work properly with the phone.
This does appear to be the Synergy feature run amok. But how to correct it???????
I love the Palm Pre. I love my Palm Desktop 4.2 software.
If I can’t get this fixed shortly, I guess I’m going to have to move back to a Treo 680.
Does anyone out there please, please, please have a solution or a suggestion that will help?
Post relates to: Pre Plus p101vzw (Verizon)

Hello,
I am almost as frustrated as you. Purchased my pre plus back in may and bought the companion link software immediately ( I have synced via usb for years on other palms to lotus notes) All the information from companion link states that it does the job. I only need to sync my calendar, no contacts.   I have put in a ridiculous amount of time with palm, my IT department and Companion link, IT HAS NEVER EVER EVER WORKED.   I deleted, re installed, upgraded, tried different steps in different orders, I have gotten a new phone, tried it on multiple computers. NOTHING WORKS.   Probably been through all these steps listed 50 times by now. Actually I think that companion link doesn't work for palm pre plus, they just are not willing to say so and advertise that is does work.
I am extremely disappointed in my pre because of this. I did my research before making my purchase, it appeared possible.    I WAS a long term palm user. Currently looking at new phones and never again a palm. Companion link should be more careful about what they say they can do. One of the service techs actually told me that if I wanted it to work I should ditch my palm. That's service for ya.
Good luck, the fight got the better of me. I am done.

Temporary Switch from Broken Palm Pre Plus

I currently have a Palm Pre Plus with and Unlimited Data plan. I can no longer use it due to various damage, and rather than shill out $100 to the Asurion insurance I have on it, a friend gave me their Motorola Devour they no longer use. I was hoping to temporarily transfer my service over to the Devour until I can get my upgrade in January, but when I try to do it online, it tells me I must buy a tiered plan. This should not be true because I am switching from smartphone to smartphone. Is their a way to do this so that I keep my grandfathered plan?

Call in to Customer Service from another phone and have them assist you with the swap. The different types of smartphones have different data plans on Verizon's back-end, so the rep should be able to help you.

Free software to sync Palm Pre Plus

I found software by Echo to work with Palm Desk Top 6.2.2 to sync my Palm Pre Plus to my computer. Unfortunately it costs 40 dollars. Does anybody know of a free software available that will do the same thing? I apologize if I'm repeating another thread on the same subject.
I would appreciate any information. Thank you very much.,

If you haven't tried this before, try these steps given here:
http://www.evo4gforum.net/htc-evo-4g-how-to/exporting-contacts-from-palm-pre/
Maybe you want to import them into a Google account or something so that the Pre Plus can sync with it on a daily basis (I do this). But this is left to you.
Does this procedure work for you? Keep us posted...

2 wk old Palm Pre Plus... When slide closes, shuts off.. Daily.. Repair options..

Having worked for Blackberry/RIM in the early days I'm well versed in smart devices. I even worked for a company and did support for Palm Pilot's.
Here's the deal. 2 or 3 years ago when Palm Treo 750 came out my friend needed a new phone with a plethera of options so I purchased her one as a gift. Wonderful phone. That phone had run it's course and do to a sticking qwerty keyboard needed a replacement.
So I think "Palm Pre Plus.. Wonderful options, great phone design.. and Palm quality like we had with the Treo."
I bought her a Palm Pre Plus again as a gift, not through a carrier. Her carrier is AT&T by the way. It was brand new. I know this because I got the phone before I gave it to her.
She's had it two weeks so far. And it's having the what I've found through research to be the notorious "shutting off" problem. Whenever she closes the slide, and apparently now even when it's just sitting and gets moved, it shuts off and needs to manually be turned on again. No it's not the screen's sleep feature. It does this daily at the very least, if not multiple times a day.
Having researched this problem on this forum looking for a fix using threads with the same problem I had her try running OS doctor not thinking it would fix as I read another thread on this site saying it wouldn't. But it was worth a try at least. And it didn't help at all.
I told her then to contact palm hoping for some support. Due to Palm's North American Tech Support closing at 8pm, her long work hours and potentially costing money for support. I had her use Palm's 24/7 Online Chat Tech Support.
They told her today to contact her carrier. I don't believe AT&T will cover it with a replacement because the phone wasn't purchased on her AT&T account.
At this point I'm really unpleased with palm, and spending my hard earned money on a product that has apparently(from the threads I've read on this forum) a known defect.
She is going to try phone support tommorrow to see if they can be of more help. I'm upset at palm enough that if phone support is of no help tommorrow with supporting a 2 wk old phone that is clearly defective... To say I will be upset with Palm will be putting it mildly. This is obviously a device malfunction that palm support should know about and has happened in other cases.
Are there any other options through Palm for getting it repaired or even sent back for a replacement?
Post relates to: Pre Plus p100una (AT&T)

The first shutting down issue was related to a bad batch of batteries in some of the original Pre's that were a tiny bit too short. These were changed out by Sprint, and I wasn't aware of any AT&T branded phones that had this issue! Mine has never exhibited this behavior.
A simple home-made fix suggested on other webOS related forums was to use a piece of folded paper inside the device to hold it tighter against the gold contacts.
The problem-causing batteries had hollow "legs" at the end - the newer corrected ones had solid "filled-in" legs that fit tighter.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Pre Plus: why have it Verizon if it`s no good for your customers?

I have a Verizon Palm Pre Phone and it is the absolute worst phone I ever owned and I have owned mobile phones back when you needed a operator to place the call., I have had this for for 3 months with 3 warranty replacements in 3 weeks the first two phones would not build a palm profile account phone 3 and 4 the verizon system does not recognize the phone`.the s ESN I have spoke with both Palm and Verizon`s techs for hours with no help I have been blind transferred back and forth hung-up on by a verizon supervisor and the best help I can get is suggested I buy a new phone. What about this phone Verizon phone it`s 3 months old and still under warranty. I have not had a working phone since 11/27/10 there customer service stinks for a guy who spends 500.00 a month. You are not the only game in town.

Unfortunate to hear your stories re: the palm pre plus.
On the flip side, I have had my phone since Jan 2010 and have had NONE of the problems you guys have mentioned.
To be honest, do not rely on verizon tech support re: palm webOS devices, as either they werent trained by palm when the devices were released, or they didnt pay mind to learn the ins and outs of webOS devices. you'll get better tech support from palm, or even better from fan sites such as precentral or webOSroundup. verizon is all into android these days, so if you have an android device, you will get much better tech support from verizon.
re: backup- the webOS devices are the easiest to wipe clean, or "doctor" your phone when you want to bring the device back to its factory default, and/or sell the device. Its also the easiest to "hack" or "homebrew" which interestingly enough, is supported by hp and palm, unlike other platforms. "homebrewing" is as easy as installing apps on your phone. homebrewing should also NOT void your warranty. "Overclocking" on the other hand, while a great tool for palm devices and also as simple as installing an app, WILL void your warranty because you are now affecting the hardware of the phone directly. Do so at your own risk, though to be honest, it makes the phone SOOOOOOO much faster its hard to be without. To each their own.
Re: contact backup, I would recommend that you do NOT use the default palm profile to back up my calender, contact, and other entries, until HP or PALM one day allows you to access this info in the cloud or on desktop sync software. I would recommend instead using one of the free syngergy services such as google or yahoo, or alternatively use third party software to sync with outlook or even palm desktop. This way, all of your contacts, calender entries, and emails will ALWAYS have a backup stored somewhere else, and can easily be synced back to your webOS devices if you ever need to "doctor" or reboot your phone from scratch.
Hope this helps.

How can i download music from my computer to my i phone

how can i download music from my computer to my i phone?

If the music you are wanting to have on your iphone was purchased through itunes you can then go to your front display to settings>itunes and app store from there you have a toggled switch that allows you to automatically download music and apps by toggling the switch. You will need to toggle the switch below these switchs that allows for cellular data to be enabled if this has not already been enabled. This then will automatically download music and apps directly to your device with no additional charge to you.
Good luck.

How can i download music from my computer to my ipod nano without erasing music already there?

how can i download music from my computer to my ipod nano without erasing music already there?

If the music you are wanting to have on your iphone was purchased through itunes you can then go to your front display to settings>itunes and app store from there you have a toggled switch that allows you to automatically download music and apps by toggling the switch. You will need to toggle the switch below these switchs that allows for cellular data to be enabled if this has not already been enabled. This then will automatically download music and apps directly to your device with no additional charge to you.
Good luck.

HT201272 Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased I had no problem retrieving from itunes with no charge but I can't download music that I have already paid for that was not backed up w/out paying again.

Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased had no problem downloading to my new phone from itunes with no charge, but I can't download music that I have already paid for that was not backed up w/out paying again. How can I get these songs to my new phone without having to buy them again?

Whether you can re-download music depends upon what country that you are in (and whether it remains in the store). If you don't have a Music section in the Purchased tab in the iTunes store app on your phone for re-downloading it, then do you not have you library on your computer's iTunes or on your backup of your downloads ? If not then you could try contacting iTunes Support and see if they will grant you a re-download

Can I download music from iTunes to 2 itouches

My computer with iTunes which my itouch was synced to crashed, literally died. I threw it out and had no back-up so lost everything on it (still don't know how to make backup). I bought a new computer, re-downloaded iTunes and my several days worth of music is now gone except for a few songs purchased so I am re-downloading my CDs which is a time consuming pain.
Here's my problem. My itouch only has one album on it (Chris brown's F.a.m.e.). I finally want to transfer my iTunes music to my itouch in case my computer crashes again and to listen to it there too which I hadn't done in the past. When I synched my itouch to iTunes it says I have to erase everything on my itouch first since I've never synched it to the iTunes on this computer before even though it is under my same exact account. This is do unreasonable and stupid. I have tons of pictures, videos, emails and apps I've been using my 64GB itouch exclusively for. My iTunes account is registered to this itouch and there's no way I want to delete everything on it years worth just to have access to synch to iTunes. Makes no friggin sense to me. I purchased a new itouch so I can download the music onto that. I've already spent hours and hours over a couple weeks every free moment downloading my CDs to iTunes. Before I crack open the new itouch, is it going to let me download my music onto it or only to my old itouch whose content I do not want to erase?? I'm frustrated is an extreme understatement as to how I am feeling. Any suggestions? Can I unregister my old itouch and register the new one to iTunes...WITHOUT having to delete all the music I've already downloaded? Can I download onto both my itouches since everything will be registered to me? Or do I also have to buy another computer, download a second iTunes, register the new itouch or ??

1. My computer crashed. I smelled smoke, it no longer turned on, nobody was able to retrieve anything on it. It went in the trash with all my data on it - pictures, itunes, documents etc. I had never made a back up.
2. I purchased a brand new Dell computer. I re-installed iTunes using my same username/password as the itunes I had on my old computer. All the days worth of music (non-purchased) were gone. I was told through a paid call by apple that I have to re-install all the non purchased items (my CDs) but they showed me how to bring over my purchased music.
3. I spent hours and hours and hours re-installing all my CDs, several days worth of music. I then synched my itouch, and it is telling me that it detected a new computer, that it has to first erase everything on the itouch in order to synch and transfer the music onto it.
4. I don't want to erease all the content on my itouch - pictures, videos, emails, etc. etc. Have had it for a while and not something I want to do.
5. I purchased another 64GB itouch so I can synch that one instead.
6. I haven't removed it from the box yet. My question is "Can I download music from iTunes to 2 itouches." If I crack open the box and synch the brand new itouch to the itunes on my new computer, registered to my old itouch, will it work? Will it synch and download the music to that device so that I don't have to erase everything on my old itouch - wich is not an option for me. I don't want to delete everything on it. I bought a new itouch so I won't have to delete everything and transfer it onto that. The itunes on my new computer is already registered to my old itouch. Had I known I'd have to delete everything to synch, I would've not used my old username/password, would have created a new one, a new account so I could sync it to my new itouch which I shelled out the money on just so I don't have to erase everything on my old itouch. So my question again - can I synch this second brand new itouch to the itunes on my compouter? I don't want to remove it out of the original packaging and find out the hard way only to then not be able to return it to the store. ANd if I can't and I don't want to delete everything on my old itouch, am I screwed and no longer able to use itunes?

Can't download music on palm pre plus

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