Can't download my purchased copy of Elements 12

I purchased Photoshop Elements 12 on Dec 23, 2013. Adobe later offered an update to version 12.1. I installed the update.
I just bought a new computer running Windows 7, and I would like to download and install the Photoshop Elements that I had purchased.
According to the Help in Photoshop Elements 12, I had to uninstall Photoshop Elements 12 on my old computer. I did this. During the uninstall a check box is supposed to appear that says something like "Deactivate product". No such checkbox appeared during the uninstall.
I have signed in to my account on the Adobe website several times. It lists my purchased copy of Elements 12 but will not allow me to download it to my new computer.
Not only will Adobe not allow phone tech support for Elements 12 owners, but they won't allow me to computer chat with support.
Is there any way to contact Adobe support?
How can I download and install my purchased copy of Photoshop Elements 12 onto my new computer?

Deactivate is for PSE11 and earlier. In PSE12 you use the Help> Sign Out menu. There should be nothing to stop you downloading the software as many times as you want, maybe it is a problem with the servers. Instead of downloading from your 'My Adobe A/c' download the trial instead - it is identical.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en
PSE12 allows you to install on as many computers as you have - even dozens or hundreds. but only two can ever be signed in and activated at any one time.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Similar Messages

How can I download a new copy of Elements 6

I have a problem with Elements 6. My copy tells me to download a fresh copy from my disk. I have no disk for Version 6.

You can download the trial version of the software thru the page linked below (see the coments section for version 7) and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 7:
http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.h tml/comment-page-1#comment-2174

How can I download my purchased copy of Photoshop Elements 11?

My laptop was completly new formatted and installed. I saved my downloaded photoshop element 11 version on a sd card. Now I try to reinstall photoshop element 11. But I get at the end the message: error occured elements cannot be installed! What do i have to do?

Hi Michaelrethans,
I checked your order & found that it was purchased in September 2013, I would request you to log in to www.adobe.com with your email as the ID, please go to "my orders", Under that you will fuind the
recent purchase, click on it, it will provide you the download link & serial number. Do use that download link to install it as that is the correct download link.
Hope it works.
Regards,
Rajshree

How I can download a purchased copy of CS5?

Can someone could tell me how I can download a purchased copy of Adobe CS5?

Download the trial from http://prodesigntools.com/all-adobe-cs5-direct-download-links.html and use your serial number to activate it.
Make sure you follow the Very Important Instructions before proceeding to the actual download.

I have a canon D70 camera and I can't download my raw files to elements 11 or lightroom 4

I have a canon D70 camera and I can't download my raw files to elements 11 or lightroom 4

If you don't use the DNG Converter to create DNGs from your raw files, then you'll need to purchase LR 5 to us LR with your camera that is newer than LR4; however, there is something you can do for PSE11:
ACR 8.3 will work with PSE11 to open 70D files, but there is no installer, so you have to be a little devious to get things to all work. You also need to be on a Windows 7 or 8 since ACR 8.3 supposedly doesn't work on Vista. I should also say that the process outlined below does work on my Windows 7 64-bit computer, but I also have PS-CS6 and PS-CC installed on it, so it is possible that ACR 8.3 is dependent on something that wouldn't exist on a computer with only PSE installed on it, but someone else will have to confirm that.
I was able to get 70D files to open in ACR 8.3 on PSE11 by doing the following:
Download the ACR 8.3 for Windows update for PS-CC via the direct download link on the Adobe Blog:
http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#notconnected
Unzip this downloaded setup.zip to a folder somewhere.
Inside the files from that zip is a folder called payloads \ AdobeCameraRaw8.0All-031213015928. Note that this is the folder without x64 in the path. PSE11 is a 32-bit program so we need the 32-bit version of the plug-in.
Inside that folder is another ZIP called Assets1_1.zip so unzip it somewhere.
Inside Assets1_1.zip there is a file called 1003. This is the largest file in that zip and is the plug-in you need.
Copy this 1003 file into the existing PSE11 camera raw plug-in folder:
C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 11\File Formats or for a 32-bit Windows OS, into: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 11\File Formats
Rename the existing Camera Raw.8bi to Camera Raw.8bi_7 (in case something doesn't work and you need to rename it back, later).
Rename 1003 to Camera Raw.8bi
After these steps you have the ACR 8.3 plug-in installed in PSE11 but not the camera and lens profiles, so install those by downloading and installing the DNG Converter 8.3:
http://www.adobe.com/support/downloads/product.jsp?product=106&platform=Windows

I have a licence for my PC but now want one for my Apple Mac, can I download a second copy or upgrade?

I have a licence for Adobe Photoshop and Premiere Elements for my Windows 7 Desktop PC.
Have just bought Apple Mac Pro and it seems imovies wont import my AVCHD or AVI files - typical Apple narrow mindness.
Can I download a second copy or can I upgrade and get copy for my Apple Mac or do I have to buy from scratch.

EnglishTrevor
What version of Premiere Elements is involved in your question? Be that as it may....
If your purchase of Premiere Elements was via the box packaging then you have an installation disc for the program on Windows and another installation disc for the program on Mac. No problem.
But, if you purchased the program as an download, you purchased only the version specific to the computer operating system to which it was downloaded.
Consequently, if you purchased Premiere Elements as download to your Windows computer, you will need to purchase Premiere Elements Mac for the Mac computer.
This is not Adobe. Rather a user to user forum. You can confirm the above with Adobe Sales. But what is described above is the way that is has been.
ATR

Downloading a purchased copy

When I try to download a purchased copy of CS6 from my account after re-loading Windows 7 64, why do I get a message that it is counterfeit?

use the below links to the installation file(s).
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Cannot download a purchased copy of photoshop.

i cannot download a purchased copy of photoshop. I have the newest copy of Adobe. and When I tried to download exporer 10, i was told i have a new version of exporer, But when I click on Download for photoshop, It tells me:
You may not have everything you need to view certain sections of adobe.com. To address issues with your browser or media preferences see below:
Please Use a Supported Browser
Your browser (Internet Explorer 4 or earlier) is not supported by macromedia.com. For the best possible experience, please use the latest version of one of the following browsers:
Microsoft Internet Explorer >
WHat can i do to download this ?

Try using firefox instead.

Can't download song purchased from Itunes from one computer to another using same Apple ID

Hi, I am operating itunes 11 at home, using Mac OS 10.7.5.. I purchased a song at work (also a Mac, I am not sure which version of OSM or itunes). I accessed the purchase of the song in the "Purchased" menu option in itunes on my home Mac. When I tried to download the song at home so I can include it in my Library, I got the following message:
This computer is already associated with an Apple ID. You can download past purchases on this computer with just one Apple ID every 90 days.
So: just to be clear:I can only buy something from itunes from one computer and save to another with the same Apple ID only every 90 days??? And if that is the case, I have not purchased anything from my work computer within 90 days of this recent song purchase. That just does not make sense to me, since the license covers 10 devices anyway, and I am using the same Apple ID.
Let me know if I am not understanding this correctly, or am doing something wrong. It just does make not sense to me that I can't download a purchase I made from one computer to another since I am paying Apple for the music and just accessing it elsewhere, using the same account.
Thanks so much.

Thanks for the response. Yes, my husband logged on to our computer and rented a movie for us to view. That is how we use Itunes: I purchase the music, he may purchase a movie or a rental now and then. This is new, it never happend before.
Also, I contacted customer support, both by phone and email. Not only does someone else using the home computer under a different account trigger this, but so does simply activating my own user id from a different computer (one of the 5 I am allowed to under the service agreement.)
Customer support was very helpful and lifted the 90 day ban. I called them because I purchased a season pass of a TV show and could not download the first episode because it was a "past purchase" (the episode was not even available to download when I purchased the pass, so “past” is indeed relevant.)
But I don't see the point of purchasing content from Apple now. This feature limits the accessibility of legal purchases under the service agreement. Why allow 5 computers per Apple ID if activating one of them limits the ability to download content for 90 days??
I (used to) buy movies, rentals and TV shows all the time. I don’t have cable, so Apple was the source for all “must have” shows that I couldn’t wait for. Too bad.

How many devices can I download a purchased app to?

How many devices can I download a purchased app to?

Isn't that the same thing? You're allowed to associate up to 10 devices with the Apple ID on the iTunes account....but are you saying that the limitation is only for music - not apps?

I can find many purchases in my purchase history, but they are not found when I "Check Available Downloads." How else can I download my purchases?

I can find many purchases in my purchase history, but they are not found when I "Check Available Downloads." How else can I download my purchases?

what happened to the initially downloaded files ? did you make a backup ? do you use time machine ?

How can I download my 2005 copy of Audition 1.5 again?

How can I download my 2005 copy of Audition 1.5 again?

If you speak nicely to Adobe support they might possibly be able to point you at the download for Audition 3 as a replacement.
http://forums.adobe.com/thread/1347890?tstart=0

HT1657 How can I download all purchased content before changing my info account?

How can I download all purchased content before changing my info account?

You can always setup your GMail account on your Mac as a POP3 account, and then flag GMail to mark all messages new. The next mail check would cause your mail app to download all the messages on teh GMail server to your mail client. Once they are in your mail client, you manage them locally in there, and it won't matter if the GMail host account goes away or not, because POP3 works with the local data once it is downloaded form the server.
Be advised that doing this can cause you to redownload thousands (or hundreds of thousands) of emails depending upon your email volume and how long you have been using GMail. If I do this, my GMail wants to re-send close to 6GB of data to me again because I have been using GMail for about as long as it has existed, and I average 100-200 emails a day on that account.

HT1539 my daughter has taken the insert page with redemption code out of the dvd case and we cannot find it. is there any way i can still download my digital copy of the movie in itunes?

We Have managed to lose the insert page that came with our dvd and digital copy. Is there a way i can still download the digital copy without the redemption code?

Please please help me, if you know how.

How can I download a purchased ringtone so that it appears in the sounds column for the alarm clock sound

How can I download a purchased ringtone so that it appears in the sounds column for the alarm clock sound

Welcome to the Apple Community Elizabeth.
You should be able to access any book you have purchased from iTunes anywhere.
Do you have settings > iBooks > Show all purchases turned on.

Can't download my purchased copy of Elements 12

Similar Messages

Maybe you are looking for