Can't download new version of LP (even though I got the email)

Got an email from apple saying my Pearl Jam Backspacer LP is available to download again for ATV compatibility. But when I go into iTunes and select Check for Available Downloads it says all purchases have been downloaded. Still can't access the LP on ATV as a result.
Has anyone experienced this and have a way to get it to download?
Thanks,
peter

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • I can't download an app for free even though I bought the app on another device.

    I downloaded an app on my iPad 1 a few years ago and recently I bought an iPad mini, but the problem is I can't download the app for free! Even though I logged in the same account app store tells me to buy the app. What do I have to do so that I don't have to pay twice for a same app?

    If you are using the Purchased tab where your purchases are listed to re-download it then you shouldn't be charged. If you are being asked to enter your credit card details when trying to download it via that tab then that will be for account verfication purposes - you are currently in the country where your account is based ?

  • HT1373 I downloaded Piezo to my iMac about a month ago. Now I can't download it to my laptop even though I have authorized the MacBook Pro in iTunes. When I open the App Store, the Piezo app indicates that I have to pay. How do I download Piezo to my lapt

    I downloaded Piezo to my iMac about a month ago. Now I can't download it to my laptop even though I have authorized the MacBook Pro in iTunes. When I open the App Store, the Piezo app indicates that I have to pay. How do I download Piezo to my laptop, which I am entitled to do?

    I'm running Snow Leopard on my iMac. I have a heap of documents that were created using an old word processor application called Apple Works and it wont work on Lion or Mt Lion. So I'm stuck with Snow leopard for the moment. I guess I can't use the new iPhoto either then...

  • I can't download new version of adobe reader to my MacBook Pro.  Please help?

    I can't download a newer version of adobe reader to my MacBook Pro.  What can I do? 

    No, sorry, that's not how forums work. We are just ordinary people, not employed by Adobe (and Adobe won't help, because it's free software).
    Step 1. Try to get the file you want on screen. I expect you to see the message "If this message is not eventually replaced by the proper contents of the document"
    Step 2. Understand you are looking at a page of a file, even though it looks like an error message. It is in a window, right?
    Step 3. Move your mouse towards the bottom of the window. Stop moving the mouse. A little bar should appear with four buttons.
    Step 4. Click the fourth button.
    Step 5. Open FINDER.
    Step 6. Open Downloads from your left bar.
    Step 7. Find the file you just downloaded.
    Step 8. Double click on that file to open it.
    Please do not skip anything, just because you don't understand it. Instead, let us know.
    If these instructions let you down, please let us know (a) on which step, and (b) what actually happens instead of what I said.

  • Can't download new version of itunes 7.6

    Hi ,I need guidance,my laptop said a new version of itunes was available, so i downloaded it, it came up with the error message, ,quicktime not found , pleae load, did this , no sign of it on my laptop, got in touch with apple, recommended i unload itunes and quicktime, this i did, tried to reload itunes,doesn't appear anywhere on my laptop know, not even an icon on the desktop, have i got something enabled to top it loading properly ? it goes through the process of loading, but doesn't tell me it hasn't ? any help would be appreciated, thanks

    Click here, check that your Mac meets the requirements, buy and install the DVD, and then run Software Update.
    (73135)

  • Erased photoshop and now can't download new version

    i unistalled photoshop 6 from my computer when i renewed my subscription (i did this cause it wasn't opening) and now i can't download a new version.
    just lets me do "updates"
    help? and thanks!

    I had the same issue with a purchased version of CS6....in my case i wanted to reinstall CS6 on a new PC. The kind folks at Adobe fixed this for me today. Here is the anonomised script from the chat
    Adobe: Hello. Welcome to Adobe Technical Support.
    Adobe: Hello Customer
    Customer: Hi
    Customer: did you see my question?
    Adobe: I understand that you need assistance with downloading the Photoshop CS6 product on your new computer, am I correct?
    Customer: yes. I have the licence key
    Adobe: Thank you for confirming.
    Adobe: I will be glad to check and help you with this issue.
    Customer: thank you
    Adobe: You are welcome.
    Adobe: http://trials.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.7z
    Adobe: http://trials.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.exe
    Adobe: Please click on the above link to download the Cs6 application.
    Customer: which link do I need..the first one or second?
    Adobe: You need to download both the files to install the product.
    Customer: the first link gives me an error
    Adobe: This is a known issue and it can be corrected.
    Customer: so does the second
    Adobe: I'll now provide you the download link of Lightroom 5.0.
    Adobe: When it asks for destination folder please cancel the download and then try downloading Photoshop Cs6 with the direct download link again.
    Adobe: Click here to download Lightroom 5.0
    Customer: I am using 64 bit windows 8
    Adobe: Please click on Download Now button and sign in.
    Adobe: After that a download will take place.
    Adobe: Okay.
    Adobe: Please let me know once the Lightroom download begins.
    Customer: I've signed in, so do I now run it
    Adobe: Yes please.
    Customer: 30%
    Customer: 40%
    Customer: 50%
    Adobe: Please cancel it and click on the download link which is given earlier.
    Customer: that works
    Adobe: Great !
    Customer: so I click on both links and CS6 will install?
    Adobe: Yes.
    Adobe: Please make sure that do not click on any link until both the link get downloads fully.
    Adobe: Keep both the files under the same folder while installing. (Note – I saved the first file to the doawnload folder)
    Adobe: Okay.
    Adobe: Thank you.
    Adobe: Do you have any further questions for me today?
    Customer: not unless the install fails
    Adobe: It will get install. Please make sure that you need to click on .exe file to install the product.
    Customer: ok
    Adobe: Thank you
    Customer: no thank you....your support has been great
    Adobe: Thank you so much !
    Adobe: You may receive an email survey in reference to this interaction with Adobe. Your feedback is very much appreciated.
    Customer: no problem
    Adobe: Thank you .
    Adobe: You may choose to print or email a copy of this chat transcript by using the options at the top right corner of this chat window.
    Adobe: Thank you for contacting Adobe. Good Bye.
    This chat session has ended.
    Thank you for contacting Adobe.

  • Can't download new version; says already installed

    I see there is a new version of iMovie but when I try to download it says iMove is already installed!  HElp!

    Click iMovie/About. What version are you on?

  • I have firefox V 3.6.24 and can not download new version. Get an Adobe error message about corrupt file?

    Using a Mac desktop OS X 10.6. I've made repeated attempts to update software. The download process for Firefox quits and a dialogue box pops up -- saying the new version did not download. File may be corrupt or unable to be decoded??. Process started by clicking on the New Firefox version is available for Free download on Mozilla home page.

    More information - the popup box says:
    Adobe Reader could not open 'Firefox 8.0-8.dmg' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
    The file was downloaded into my "download" folder? Is that related to the problem?

  • Yahoo mail not working with Safari and I can't download new version of Safari either

    The new version of Yahoo keeps freezing up when using Safari (and does the same with Chrome). It works better when I revert to teh basic Yahoo. But the old version of Yahoo doesn't show most recnet messages and doesn't import contacts.
    I have cleaned out cookies and caches and trued to reset Safari.
    Whe I try to doewnload Maverick that should contain new version of Safari I can't proceed because I can't get into my account without giving credit card details (the option NONE does not appear next to Mode of Payment) and when I do give credit card details including the three digit code the sytem ssys the info is not valid.

    Hello anninafromrome,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
    http://support.apple.com/kb/ts3230
    Why can’t I select None when I edit my payment information?
    http://support.apple.com/kb/ts5366
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    http://support.apple.com/kb/ts1646
    Have a nice day,
    Mario

  • When trying to open Firefox on XP laptop, says FFx 3+ needed; won't open, so can't download new version.

    This is being written on my iMac. Problem computer is my Toshiba XP laptop on the same (hard-wire) line via a router. The iMac is up to date; the iMac is used for all current Internet activity. I use the laptop for technical work, and only rarely need Internet.
    I have an old version of Firefox (<3) on the laptop. Updated the Java plug-in on the laptop a month ago. Now, every time I try to open Firefox, I get error "Needs Firefox >3 to open", and won't open Firefox. So I can't download Firefox >3! Can I buy a disk?

    hello scoop, since these symptoms can sometimes be caused by malware active on a system, please first run a scan with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
    [[Troubleshoot Firefox issues caused by malware]]

  • SKYPE...CAN'T DOWNLOAD NEW VERSION

    I'm trying to download the newest vesion of Skype on my Macbook, and I am failing. I try and run the "download for mac" program and it appears that it fully downloads in my download, but when I try and run it I have the message:
    "WARNING"
    'The following disk images failed to mount:
    Skype: 2-3.6.015dm
    Reason: codec overrun.
    The only option is "ok," but I am never able to download this new version. I have the old version of skype currently, but it doesn't allow me to video chat which is my motive for the download in the first place. I need skype because my AIM doesn't work with someone I know who has skype. I appologize if I am asking this in the wrong forum, new to all of this and painfully ingorant when it comes to the entire tech world. Thanks so much to anyone with answers or suggestions.
    -G

    It works just as it should (and is intended too). Skype does throttle updates, meaning that the "check for updates" button will not return the latest version imediatly after a release. Downloading from skype.com however will.
    This is to avoid update servers from crashing (when x million users try to download simultanously), and to get feedback (on bugs that might have been missed or arises from special configurations not available to the developers).

  • Help, i've uninstalled itunes and now can't download new version

    First I downloaded newest versions for ipod touch, and itunes.   Next, the computer & I-tunes would not recognize ipod.  I followed every direction given on this site and nothing worked.  So, now, i've uninstalled itunes and can't get the download to download itunes.  I've turned off the antivirus in case that was blocking it, and still can't download.   Please help.

    Try:
    Trouble installing iTunes or QuickTime for Windows
    What happens when you try to download ?
    http://www.apple.com/support/itunes/

  • Messed up Java uninstall - now can't download new version!

    I had two very old versions of Java on my machine. I used Revo Uninstall to remove Java 5 - no problems. Then I used it again to uninstall Java 6 Update 3 (this was the last copy of Java on the machine). The uninstall worked, and I was informed there were 1500+ registry entries left behind. That freaked me out, so I decided NOT to clean those out. It also informed me there were 600+ files left in the C:\Program Files\Java ... folder and I did decide to clean those.
    So far so good. Java was uninstalled, and the Windows Uninstaller showed Java to be gone.
    Now, I wanted to install the newest Java. So, I went to sun.com and followed the links to download Java. Neither the "online" or "offline" versions of the file would download. The 5.5 MB file stopped downloading at 500K+ bytes, and the 17 MB offline version stopped downloading at approx. 900K+ bytes. I tried many times, using both Firefox and Internet Explorer, but no luck.
    Then I tried going to OpenOffice (hoping to download the 142MB file that included Java). The entire file downloaded (I think), but when I tried to run the installer, it informed me the file might be unfinished or corrupt.
    I was able to download and run all sorts of files (anti virus, utilities, etc.) from download.com, but for some reason, I can't download/run Java.
    Anyone have any ideas

    Read the replies to this thread - especially the link to another thread in reply #5.
    http://forums.sun.com/thread.jspa?threadID=5356970

  • Cannot download newer version of Firefox. When I drag the icon over the folder it says "Cannot upgrade. You do not have sufficient privileges for some of the items."

    Everything seems to go as planned according to the steps on the screen except for the last one dragging the icon over the file folder.

    Download the new version you want with other browsers like IE (Windows), Safari (Mac) and remove the last version. Then install the package you downloaded.
    Here you can download version 6.0: [http://www.mozilla.org/en-US/firefox/all.html Download]
    Also for older versions: [ftp://ftp.mozilla.org/pub/firefox/releases/ Here].

  • When downloaded new version of Itues and I'm sychronising, the message poped up " Aproblem caused the program to stop working correctly. Windows will close the program and notify you if a solution is avaialble"

    can I get an answer to my above question?
    when I downloaded new Itues and started sychornising, the programe stops

    I found the issue was with the Nik Filters I was using. The filters were messing with Photoshop's initializing. I uninstalled and reinstalled the filters and now Photoshop works like a charm.
    It appears this forum is dead?!
    Thankfully, I was able to troubleshoot on my own and figured out the problem...

Maybe you are looking for

  • I-pod syncing to wrong account

    I purchased an i-pod for my mother and when I went to set up an account for her, it automatically connected to my i-tunes account.  How do I get it out of mine and set up a new one for her?   Thanks Mary

  • Weird behavior: PLSQL-generated SQL Report Region

    I am trying to tune my PLSQL-generated SQL Report Region. I put in some code to write the resulting query to a table. I turn it on, run the page, and then turn it off and look at the SQL. Instead of getting one query for each time I load the page, I

  • Printer Spooler In Need Of Serious Help!

    I really need some help i tried everything i could and i still can not get my printer spooler to work i even tried the steps listed in the board  below and when i went to modify it says value not set and i tried the whole steps and it still didnt wor

  • Oracle ADFdi deployment problem

    I am using ADF BC and Jdev 11.1.2.1, and Oracle ADFdi. Weblogic server 10.3.5 I am developing an ADF Desktop integration application using the tools above. after developing and testing, everything is ok. 60 records in ADFdi af:table were quickly disp

  • If i have a ipad that has a password can i still hook it up to my computer to get pictures off it?

    if ipad has password can you still hook it up to your computer to get the pictures off it