Can't download OS X 10.8 from app store

Hi,
    I tried to upgrade my mac os x 10.6.8 to 10.8.2 using mac app store just now, however when I click the "buy app" button, it started loading and the "colour wheel" icon kept on turning for over 15mins and didn't work, I tried a few times and given up finally.
    Please help. Thank you

Try it through a different User Account.
OS X Mountain Lion: Create a new user account
          http://support.apple.com/kb/PH11468
Mac OS X 10.6: Creating a new user account
          http://support.apple.com/kb/PH6651

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