Can't download .pdf files any more

I click on the link to download and see the progress bar, then get the error message "There is a problem parsing the package."

I have not seen this error before but this person made a video how to troubleshoot it: [https://www.youtube.com/watch?v=Nyp40p0FZzI]

Similar Messages

  • I have Acrobat 8 standard, I can not create PDF file any more. It stopps after 10%. This is happen after I have trayed Acrobat IX prof. demo. I have unstalled and reinnstalled Acrobat 8, the same problem are there. Can sombody help me.

    Problem to make PDF file, stopps after 10%?

    Hey Tom,
    Could you please tell me how have you been trying to create PDFs.
    What exact error pops up on your screen when it stops after 10%?
    Please specify more on what you mean by saying 'trayed Acrobat IX prof.demo' as I need to analyze what exactly is the trouble.
    Hope to get your response.
    Regards,
    Anubha

  • TS1702 iBooks won't load PDF files any more on my Ipad2. Anybody seen this one before?

    Hello All,
    iBooks won't load PDF files any more.
    I have a lot of PDF files so I thought I reached a maximum number of files or space so I deleted a lot of old files but this did not help.
    I rebooted, synced, updated, restarted, etc. - everything that I can think of and I still have the same problem.
    I don't remembered the last file that I loaded into iBooks, as I usually put them into collections.
    I can still load PDF files into other applications like PDF Reader, but I prefer to have them all in iBooks.
    Anybody seen this one before?
    I have 64GB iPad2 and I have over 14GB free space.

    There have been several threads on this topic over the last few weeks. It's not clear what the issue is, and it is not universal, but tend to effect users storing large numbers of PDFs in iBooks. Possible it has some thing to dowith capacity of the app, or specific characteristics of some of the PDFs.
    You might have a look at the "More Like This" list to the left of this page.

  • Safari - can't download pdf files

    In the past few days I have used Safari to go to a number of websites that I use on a weekly basis. I have normally downloaded pdf files of documents. But at present I can't get the pdf file to download.
    Jim

    Hi James,
    As Yang suggests, 'cannot create file' normally suggests that the download folder you have selected is not somewhere you have permissions to write files to. Try changing it to somewhere that should be writable, such as your Desktop and retry the link.
    I tried the directions you provided and it works fine here.

  • After updating my firefox now I can't download PDF files from websites. I keep getting the error Adobe Acrobat/REader that is running can not be used to view PDF files in a web browser. My Adobe is the most recent version. I don't know what to do about

    I can't view PDF files in firefox anymore.
    == This happened ==
    Every time Firefox opened
    == after updating firefox

    See:
    http://support.mozilla.com/en-US/kb/Opening+PDF+files+within+Firefox
    http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox
    <u>'''''Other Issues'''''</u>: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
    <u>'''Update Java'''</u>: your ver. 1.6.0; current ver. 1.6.0.20 (<u>important security update 04-15-2010</u>)
    (~~red:Firefox 3.6 and above requires Java 1.6.0.10 or higher~~; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
    ''(Windows users: Do the manual update; very easy.)''
    ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
    See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
    Do the update with Firefox closed.

  • Can't Download pdf files

    I can’t see pdf files on websites with safari 7.0?

    Open a Finder window then from the menu bar click Go > Go to Folder
    Type or copy paste the following:
    /Library/Internet Plug-Ins
    Click Go.
    If you see the:  AdobePDFViewer plugin (or anything Adobe related) in the Internet Plug-Ins folder, move it to the trash.
    Restart your Mac and try opening a PDF file.

  • I can't open a .pdf file any more

    i made the mistake of subscribing to adobe acrobat.  i couldn't use so many features that i dropped my subscription.  upon expiry, all it does it prompt me to renew when i click on a .pdf file. they used to have no problem opening with the free reader.  no ideas whatsoever from over an hour of the acrobat's chat side, they sent me to this forum...hjelp?
    Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    You are now chatting with 'Rachana'
    Rachana: Hello! Welcome to Adobe Customer Service.
    wfb: how are you rachana?
    Rachana: Hi Wfb.
    Rachana: I am good, thank you.
    wfb: short for w____ f____ b____, hooo boy! did my parents have fun naming me!!!
    wfb: how can i get .pdf's to open now that i am not a paying customer?
    wfb: are you there?
    Rachana: I understand that you are unable to open pdf files.
    wfb: correct.  my subscription period ended and i am kaput
    Rachana: May I know if you are referring to trial version?
    wfb: no idea.  i know i paid for it, they charged me monthly and it was some kind of professional account.  can you look me up with my email address?
    Rachana: Please allow me a moment.
    wfb: is that long enough?
    Rachana: Thank you.
    Rachana: May I know if you are referring to Acrobat Pro Subscription Edition (one-year) subscription?
    wfb: possible.  i think it was acrobat pro.  i am searching my email messages from you
    wfb: looks like it:
    wfb: Dear w bloxom, Your monthly payment for your subscription to Acrobat Pro Subscription Edition (one-year) has been received. Thank you for subscribing to Acrobat Pro Subscription Edition (one-year). The Acrobat Pro Subscription Edition (one-year) Team
    wfb: AD008932429 August 9, 2013 Qty     Product 1     Acrobat XI Pro Subscription Edition (one-year) (Mac/Win,Multiple Languages)  US $21.89    
    wfb: i just want to be able to open .pdf's and do not use the other features
    wfb: please
    wfb: help, please.
    Rachana: Please allow me a moment.
    wfb: k?
    wfb: help, please.  i am supposed to be in a meeting
    Rachana: I checked and see that the subscription has been cancelled, I suggest you to update credit card details so that you will be able to use the subscription without any issues.
    wfb: but i don't want the subscription, i just want to be able to open .pdf's
    wfb: help!
    Rachana: In this case I will provide you the link to download the trial version so that you can use it.
    wfb: thank you.  how long will that fix last?
    Rachana: Please click here.
    wfb: i don't want to bother you again and i would like to just revert to the way adobe acrobat worked for me
    Rachana: You can work as the same.
    Rachana: Is there anything else I can help you with?
    wfb: i don't know if it works yet
    wfb: trying to download and install no
    Rachana: Sure.
    wfb: it's trying to make me reset my password.  should i create another adobe ID?
    Rachana: Please allow me 1-2 minutes while I send you password reset link.
    wfb: i've just reset it, please don't send again!
    Rachana: I have already sent the password reset link.
    wfb: what does this diagnostic mean?
    wfb: Adobe  The link you followed expired. Please restart the password reset flow. Adobe  © 2013 Adobe Systems Incorporated. All Rights Reserved.
    wfb: when i click on a .pdf, it asks me to renew again
    wfb: what can we do this time?
    Rachana: Have you ever used trial version of Acrobat Pro 11?
    wfb: i have no idea
    wfb: how can i get this fixed? i've missed my meeting and my lunch
    wfb: help?
    Rachana: In this case I have 2 options, either you can renew the subscription or purchase full version retail product.
    wfb: but...i don't use the product and simply want to open .pdf's. maybe you can explain what has changed at adobe?
    wfb: has there been some change in policy that requires purchase in order to simply open, read and print .pdf's?
    wfb: i don't know what to do
    Rachana: You subscribed to a subscription, which needs to be renewed in order to use it, when the renewal stops, the product cannot be used any more.
    Rachana: If you purchased retail version software, you could have opened the files, however as it's a subscription, it needs to be activated [ to activate the subscription you need to update the credit card details ].
    Rachana: Unless the subscription is not renewed, no files will open from the acrobat pro software.
    wfb: how do .pdf's open without it? as they once did before i purchased any subscription service?
    Rachana: To open pdf files, adobe reader is needed, which is a free product from Adobe.
    Rachana: However to make any changes or edit the files, you need to have adobe paid product.
    wfb: i do not want to make any changes or edit files.  how can i revert to my former status?
    Rachana: In this case I suggest you to download Adobe reader.
    Rachana: Please click here.
    Rachana: Are we still connected?
    wfb: yes
    Rachana: Is there anything else I can help you with?
    wfb: so far it has stalled it's installation with an ïnstallation pending" diagnostic
    wfb: i would like it if you could remain on the chat for long enough to open a pdf
    wfb: it has installed and clicking on a pdf file still just sends me back to the "renew your subscription" diagnostic
    Rachana: Request you to ignore the message  "renew your subscription"
    wfb: o.k.
    Rachana: In case if you face any issue with the Adobe free product Adobe Reader, you will have to use adobe forums link to trouble shoot the issue.
    Rachana: The link for the adobe forums is
    Rachana: http://forums.adobe.com/community/adobe_reader_forums
    wfb: there are only two alternatives on the acrobat XI pro renew your subscriptioin prompt, "close"and "try again"
    Rachana: I have sent the adobe reader forums link above in the chat, are you able to view it.
    wfb: still not having any fun
    wfb: trying
    Rachana: In this case request you to use the adobe reader's forum link to trouble shoot this issue.
    Rachana: Is there anything else I can help you with?
    wfb: i still have no feedback, cannot open the file, missed a meeting, missed lunch. although i have been invited to join the adobe reader forum.  so i have joined and typed in my question.  is that really where we're going to leave this?
    Rachana: I am sorry, it is an technical issue.
    Rachana: As you have reached the customer service, please visit forums for resolution.

    You have Acrobat Pro on your system. It will try to open PDFs, and of course it will fail. You must uninstall it. Then, you will need a PDF reader. So install Adobe Reader. That seems quite simple, but perhaps something is wrong. If anything goes wrong with these two steps (1) uninstall Acrobat Pro (2) install Adobe Reader, then please let us know the details.

  • Why can I not open PDF files any more?

    Why can I not open up most of the PDF files that I receive via email. This has not been an issue before. Do I have to renew something or reload?
    8.1 windows.

    Hi Alan,
    Please download PDF reader if not already.
    https://acrobat.adobe.com/in/en/products/pdf-reader.html
    Hope this helps.
    Thanks and Regards,
    Sumit Singh

  • Have Adobe X and can't download pdf files. says I have encountered a problem

    Tried to download a newer version of adobe but I won't download....what can I do?

    Hi,
    Did you pay for this software or did was it already on your system?
    If it is Adobe X Reader, try these steps:
    1. Go to Control Panel and look for Adobe Reader in the list of programs.(if you dont find Adobe Reader, go to step 3).
    2. Select Adobe Reader and uninstall / remove it.
    3. Go to this link http://get.adobe.com/reader/?promoid=BUIGO and download the latest version of Adobe Reader by clicking on the download button.
    4. Once it installs successfully, try downloading the said PDF file and see if it opens.
    5. If the PDF file still doesnt open, try downloading or opening a different PDF and see if it works. (this is an important step as we can verify if the problem is with one specific file).
    Please do post here if you face any issue.
    Thanks

  • Can't download pdf files from the internet?

    I can't seem to download my utility bill pdf files from the internet? I use to but in the last few months i haven't been able to. Can anyone help, please?

    What is your operating system & version?
    What web browser do you use?
    What is your Reader version?
    What exactly means "can't"?

  • Can't open *.ms11 files any more

    Hello to all.
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    mikcon

    Hi mikcon,
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    http://digital.ni.com/public.nsf/allkb/7978B4DBE25​F981086257A5C0053CD8C
    Abduelkerim
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    NI Germany

  • HT1338 Suddenly I can't download pdf files or many images from the internet on my macbook air.  It is up to date and this is a recent issue.

    My macbook air was purchased last September and has been pretty reliable.  But recently I stopped being able to down pdf files from the internet - nothing opens.  Also, many images do not download and I have trouble getting onto a wireless system I've been using at work.  Can anyone tell me what this is?

    In addition to Flash, you might need some other plugins.  Microsoft videos are mostly in Silverlight, and you'll want Flip4Mac to play WMVs.  Perian contains codecs for pretty much every video online.
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  • I can't download PDF files or excel files from my email

    Why I cannot download PDF or excel files from my email. I click on the attach but it does nothing at all

    You are saying that files are not opened in the mail app when you are reading the email or the file does not open when you tap on the icon?
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    To quit the mail app ....  Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button.
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  • I have 4.0.1 and I can't download PDF files in my bank account URL. I can in IE.

    I recently upgraded to 4.0.1. When I go to my bank account site I request a download of a statement in PDF format. It does not download and gives no error message. When I do the same thing in IE it downloads the statement. When my husband does the same thing in Firefox 3.6.17 it downloads the statement. It worked until I upgraded.

    cor-el, you nailed it.
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