Can't download PDF through IronPort (result:corrupted pdf)

Users can't download  PDF through IronPort web proxy(7.3.1)
The result is always the same: corrupted pdf.
Who can help me ?

Please check in access policy matched, in 'Objects' column, if you have any limit set or type of files blocked.
You can also perform a test - create a Custom URL Category and add the
website where you are downloading PDF in it, then in access policy -> URL Filtering, configure this Custom URL Category to 'Allow'. 

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