Can't download photoshop and dreamweaver in cloud. Says Installed, but I don't have it
So a while ago I was using the trial version of photoshop and dreamweaver. I decided to pay for cloud to access these programs but I uninstalled the programs first. Now when I click the download I can't install either one because it says installed next to the image.
I had asked someone on the website through the chat if I would have this exact problem and they told me so long as I purchased the product i would not have the issue. I didn't want to purchase if I was going to have the problem, but I'm having it
I needed this program tonight so I'm considering just cancelling
Hi JessyaDoucett,
I would first double-check that you actually uninstalled them, usually the Adobe Application Manager checks the system to see what is currently installed, if Photoshop and Dreamweaver didn't actually get uninstalled that would explain what you are seeing.
Don't uninstall, rather check if these products are listed here
on Mac OS
1. Double-click your hard drive.
2. Go to Applications > Utilities > Adobe Installers.
on Windows
1. Click Start > Control Panel.
2. Click Programs and Features.
If they didn't actually get uninstalled you should be able to convert the existing installations to be included as part of your Creative Cloud Membership using this workflow
http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
If they were uninstalled but something went wrong you might need to install again from the trial or use the Adobe Cleaner tool as next steps
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
You can launch Adobe Application Manager from
Applications Folder on Mac or the Start Menu on Windows to reinstall when you're ready
-Dave
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