Can't download photoshop elements 13 purchased on line with download page showing not applicable. what must I do next?

Can't download Photoshop elements 13 purchased on line with download page showing not applicable.
What must I do next?
Years ago started with Photoshop 2.0 advanced to Photoshop Deluxe 4.0 so far so good.
Purchased Photoshop Elements 8 some time ago, but never got help because Elements never downloaded
and can only use it just to open pictures that's all.
Now I Purchased adobe Photoshop Elements 13 and if I can't download this one with no help
with a Trouble Ticket # 186456123 still pending after a week of promises from support calling
1-800-833-6687 after 4 phone calls, to call me back.
Who can I call to get my money back?
My name is Gunter Krummet (nicknamed Bill)
My phone number is 815-385-1761
My Email is [email protected]
Thank You to anyone that contacts me.

Downloadable installation files available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom:  5.7.1| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5.5, 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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