Can't download pictures from my phone to my computer

A while back I had MacAfee installed and it gave me problems so I unistald it but it still continues to not let me downlaod or open any files. My problem today is that I tried to transfer my pictures from my camera to my PC and the PC tells me they can't find my device. I tried everything to find it and nothing seems to work. I have downloaded pictures lots times before. I am confussed. Please help!
Thank you!

Hello @DLMoore,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how you are not able to download any pictures from your phone to your computer. Are you able to transfer files to a different computer? I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers! 
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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