Can't download pre order

Recently I pre ordered one direction's newest album "four" deluxe edition. Today, the released a single from the album for people who pre ordered it only. The song that was released did not automatically download and I have not received an email from itunes asking me to download it. This has happened to m multiple times with different artists and albums. How can I download this song and how can I stop this from happening? please help!

If it's available for download, and you've paid for it (e.g. you had a balance on your account or a credit card), then does it show in the Purchased tab in the iTunes store app on your phone and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes - or does the Store > Check For Available Downloads menu option on your computer's iTunes download it ?

Similar Messages

Can't download pre-ordered album

I pre-ordered an album (Liars EP by Lauren Aquilina) and it was released last night, but I can't download it from the store page, it doesn't appear when I check for available downloads and I've made sure it hasn't already downloaded - what can I do?
-Sam Cernik
[email protected]

Hi theflapjackman,
If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

Can't download pre-order. help!

I had pre-ordered an albumn about a month ago and just a couple of days ago I got an email saying that my albumn was ready to be downloaded. So I clicked the link and then iTunes asked for my password and then asked me to pay for the albumn, but as I mentioned I paid for it a month ago, when I search the albumn in iTunes it says that I purchased it but doesnt let me download it and it doesn't come up when I click on the purchased link.

Hi there Kkoski22,
You may find the information in the article below helpful.
Download past purchases
http://support.apple.com/kb/ht2519
If you are still experiencing issues downloading your purchase, take a look at the article below for information on how to report it to iTunes
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W.

Can't download pre-ordered music.

I pre-ordered music and now it is only showing as purchased. It won't give me the option to download. What do I do?

You've received the email saying that it's available for downloading ? Does it show in the Purchased tab in the iTunes store app on your phone for downloading, or does the Store > Check For Available Downloads menu option on your computer's iTunes find and download it ?

Can't download pre-ordered movies?

I purchased Wreck-it Ralph and Les Misrables but now the store's asking me to pay again. I already cancelled my credit cards. What to do now?

Hi theflapjackman,
If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

How do I have iTunes automatically download pre-orders?

Hello,
I selected "Automatically download pre-orders when available" under iTunes > Preferences > Store Preferences and yet the automatic download only happens if I re-open iTunes. If, for example, I open iTunes on Monday (and keep it running) and on Tuesday a TV show I have subscribed to becomes available, there is no automatic download. To download, I need to either manually click on iTunes > Store > Check for available downloads, or close and re-open iTunes. (Ironically, this is not necessary for podcasts, as one has the option to select Podcast Settings > Check for new episodes > Every hour).
Is there a solution for this?
Thanks,
Fidelio

Hey idw3,
Welcome to Apple Support Communities, and thanks for the question. Follow the instructions on this article to move your iTunes Media folder to an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Regards,
David

Still can't cancel pre-order!!

Can I cancel a pre-order from my iPad ? I go to the iTunes Store ... Login ... There is nowhere at the bottom to cancel pre-orders. I even looked in purchased and recently purchased ... It's nowhere!! But if I search the item it says pre-ordered!!

As far as I know yo can only cancel pre-orders via a computer's iTunes : http://support.apple.com/kb/HT5714

Cannot download pre-ordered album

After using the link in the iTunes Email i received, or using the 'search for available downloads' options in the store menu: it tries to connect to the store. After a while it stops and says 'the connection to the store was broken, try again later.'
Why is that? i can visit the iTunes storenormaly, so why icannot download my content?

Same problem.... but i haven't received an email yet. (I pre-ordered a special deluxe version album)
I tried to buy the special album or the 'normal' album but i can't!!! what's wrong with the store?

Cant download pre-ordered album??

A few weeks ago I pre-ordered Sophie Ellis-Bexters new album Wanderlust. On 20 January, I received an email saying that my order was now ready, and that I should click on the link below to download. However, the link only takes me to ITunes, it doesn’t download anything. I have tried clicking Store and checking for available downloads, but it says all orders have been downloaded. When I go onto the album in the iTunes store, it says I have purchased it, and the money has been taken from my account. It definetly isnt in my Library. Can someone please advise?

Does the Store > Check For Available Downloads menu option on your computer's iTunes download it, or does it show in the Purchased tab in the iTunes store app on your iPod for downloading and/or via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes ?

Download Pre-ordered album

Hi
I pre-ordered an album of the iTunes store a few days ago.
It came out today but I do not now how to download it.
how can I?

Contact the iTunes Store customer support department through the form linked from the bottom of their Download FAQ web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
Good luck.

Battlefield Hardline PC Digital Download Pre-Order issues

Seems there's a couple issues with the "Digital Download" for PC pre-order of Battlefield Hardline.
First, the pre-order is not showing up as a $10 certificate promo for Gamersclub, which is should be because all versions of Battlefield Hardline are supposed to be...
Second, it's also not addomg the 20% off bonus for being a Gamers Club Unlocked member. The game shows as full price in the shopping cart without any discount.
I'd rather get the digital download so I don't have to stand in line at the store so I would appreciate some feedback as to why this promos are not working and if this will be sorted out before release so I can pre order the game. Thanks.

Hi there ShauNYC,
I'm sure you are very excited for the release of Battlefield Hardline! The digital download version is a great way to play the game upon release, without having to wait for a shipment or wait in a line at a store.
With that said, unfortunately you would not be able to receive your 20% Gamers Club Unlocked discount as digital downloads are excluded. You can check out more info on this via the Gamers Club Unlocked FAQ here. Furthermore, being a digital download would exclude it from the $10 in rewards certificates promotion as well, as only physical copies of PC games qualify. You may review the FAQ for this offer here. If you should like to receive your discount and participate in the $10 rewards certificate promotion, you would need to pre-order and purchase a physical copy.
I sincerely apologize for any disappointment that this news may cause you. I'm sure this may not have been what you expected when you decided to pre-order the digital version. If you should have any questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to download Pre-Ordered book

I Pre-ordered a book (Infinity Blade: Redemption) and when it came out, I couldn't download it on my iMac, PC or iPod. I looked through my account and (oddly enough) it didn't even register as Purchased. This is odd because I was charged for it. Can anybody help... please?

Contact iTunes Support: http://www.apple.com/support/itunes/contact/

Download pre-ordered movie at midnight?

I pre-ordered a movie that releases April 17th, will I be able to download load this movie at midnight EST?

"When you pre-order an item, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item."
http://support.apple.com/kb/PH1709

Downloading Pre-orders

What time do the pre-orders become available online for download?
I have a pre-order for 10/3 and want to know when the earliest time is I can download it.
Thanks

n/a

Can I change pre-orders from In-Store Pickup to Ship-to-Home?

Right out of the gates, I know I'm far from the first person to have concerns about amiibos and pre-orders associated with them.
I have all of wave 3 as well as the Best Buy exclusive Meta-Knight preordered for In-Store Pickup, but my Wave 2 preorders have been extremely hit or miss thus far. My Little Mac never showed up in store, and when the CS representative there offered to have one shipped to me, it was cancelled. My Pit never showed up, and I was never even given a chance for a contingency. I had just missed out on it entirely.
My friends who pre-ordered with Ship-to-Home have had little to no issue, so if possible, I would like to change my preorders to be handled that way.
Overall, and like many others, I'm very disappointed with Best Buy's In-Store Pickup option. As a result, I find myself backing up pre-orders with other retailers. I'm not wild about the concept of preordering with Best Buy being such a gamble. If there's any way to shift me over to Best Buy's more reliable Ship-to-Home option, I would very much like to do it.
Thanks for any help or advice.

Hi there ActionKazimer,
The amiibo figures are wildly popular! I can understand why you would be concerned with your store pickup pre-order if you haven't had the best of luck with your previous ones, which I am deeply sorry to hear about.
Sadly, as the amiibos are currently sold out online, we would be unable to modify your order for shipping to your home. With that said, at this time your best bet would be to keep the pre-orders as they are. I apologize if this was not the response you were hoping for when you reached out to us on the forum.
Please let me know if you have any other questions!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Can't download pre order

Similar Messages

Maybe you are looking for