Can't download pre-ordered movies?

I purchased Wreck-it Ralph and Les Misrables but now the store's asking me to pay again. I already cancelled my credit cards. What to do now?

Hi theflapjackman,
If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

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Download pre-ordered movie at midnight?

I pre-ordered a movie that releases April 17th, will I be able to download load this movie at midnight EST?

"When you pre-order an item, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item."
http://support.apple.com/kb/PH1709

Can't download pre-ordered album

I pre-ordered an album (Liars EP by Lauren Aquilina) and it was released last night, but I can't download it from the store page, it doesn't appear when I check for available downloads and I've made sure it hasn't already downloaded - what can I do?
-Sam Cernik
[email protected]

Hi theflapjackman,
If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Regards,
- Brenden

Can't download pre order

Recently I pre ordered one direction's newest album "four" deluxe edition. Today, the released a single from the album for people who pre ordered it only. The song that was released did not automatically download and I have not received an email from itunes asking me to download it. This has happened to m multiple times with different artists and albums. How can I download this song and how can I stop this from happening? please help!

If it's available for download, and you've paid for it (e.g. you had a balance on your account or a credit card), then does it show in the Purchased tab in the iTunes store app on your phone and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes - or does the Store > Check For Available Downloads menu option on your computer's iTunes download it ?

Can't download pre-order. help!

I had pre-ordered an albumn about a month ago and just a couple of days ago I got an email saying that my albumn was ready to be downloaded. So I clicked the link and then iTunes asked for my password and then asked me to pay for the albumn, but as I mentioned I paid for it a month ago, when I search the albumn in iTunes it says that I purchased it but doesnt let me download it and it doesn't come up when I click on the purchased link.

Hi there Kkoski22,
You may find the information in the article below helpful.
Download past purchases
http://support.apple.com/kb/ht2519
If you are still experiencing issues downloading your purchase, take a look at the article below for information on how to report it to iTunes
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W.

Can't download pre-ordered music.

I pre-ordered music and now it is only showing as purchased. It won't give me the option to download. What do I do?

You've received the email saying that it's available for downloading ? Does it show in the Purchased tab in the iTunes store app on your phone for downloading, or does the Store > Check For Available Downloads menu option on your computer's iTunes find and download it ?

What are the perks to pre-ordering movie rentals in the itunes store?

What are the perks to pre-ordering movie rentals in the itunes store?

You can purchase music using multiple accounts within the same Windows profile & using the same iTunes library. I think when you log into the store it remembers the last account name used, but provided you don't let it remember your password then you have the opportunity to enter the correct details for each purchase.
If you're going to place these purchases on your respective iPod's the following may help.
*How to use multiple iPods with one computer*
The Apple support document How to use multiple iPods with one computer suggests a number of ways. I use method two (Sync with selected playlists) with a slight twist. Rather than regular playlists I set the grouping field to indicate which users should receive which tracks and create smart playlists based on the content of this field.
e.g.
"Alice's Tracks" is "Grouping contains Alice" + "Kind contains audio"
"Bob's Videos" is "Grouping contains Bob" + "Kind does not contain audio"
Tracks that both Alice & Bob want on their iPods have the grouping set to "Alice/Bob"
etc.
I currently manage our family's five iPods using this system, each getting a different selection to suit their tastes and the capacity of their iPod. An advantage of using the grouping field is that it is stored in file tags (for non-wav audio files anyway) so that it is relatively easy to recreate the playlists should the iTunes library get trashed. Also useful if you move files about manually as playlist membership is preserved when you delete & re-import the tracks.
tt2

How do I have iTunes automatically download pre-orders?

Hello,
I selected "Automatically download pre-orders when available" under iTunes > Preferences > Store Preferences and yet the automatic download only happens if I re-open iTunes. If, for example, I open iTunes on Monday (and keep it running) and on Tuesday a TV show I have subscribed to becomes available, there is no automatic download. To download, I need to either manually click on iTunes > Store > Check for available downloads, or close and re-open iTunes. (Ironically, this is not necessary for podcasts, as one has the option to select Podcast Settings > Check for new episodes > Every hour).
Is there a solution for this?
Thanks,
Fidelio

Hey idw3,
Welcome to Apple Support Communities, and thanks for the question. Follow the instructions on this article to move your iTunes Media folder to an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Regards,
David

Where is the pre-order movies tab in iTunes Store on iPad running iOS 8.1.2

I am trying to find the Pre-order movies tab that existed BEFORE IOS 8 that allowed you to preview upcoming movies that would be released in the next few weeks. Since IOS 8 it has disappeared...or I am blind as a bat and can't find it. Anyone have a clue if it still exists or it was a casualty of IOS 8
i am using IOS 8.1.2
Thanks

Thanks for the quick reply. I did check your suggestion but that sorts the current movies that have been released not the upcoming ones.
Here is an example: The movie "Fury" is being released Dec 30th. On the MAC iTunes (Yosemite) you can go to Movies-Pre Order Movies and look at Dec 30
On the iPad you have to search for the movie by name and not go to a tab that shows you ALL the movies being released on Dec 30
I do appreciate your help.

HT1918 How do I cancel a pre-ordered Movie??

How do I cancel a Pre-Ordered Movie??

Try the "Check for Available Downloads" under the Store menu in iTunes on your computer, or the Downloads at the bottom of the screen in the iTunes app on your iPad. Your order should appear there.
Regards.

HT4539 can not download my rental movies because an unknown error.... so frustrating...

can not download my rental movies because an unknown error.... so frustrating...

Nevermind, I misread.
Message was edited by: Melissimo

How many iPod Nano's can I download single iTunes movie purchase onto?

What I want to know most is if you buy one movie off of iTunes then can I download that single movie purchase onto three iPod Nano's? I'm planning on buying three Nano's for my kids for Christmas.
Thanks

What I want to know most is if you buy one movie off of iTunes then can I download that single movie purchase onto three iPod Nano's?
Yes. There's no limit.
(49027)

TS4062 I can not download my new movie

I Can not download the new movie and new videos I bought

Sorry to hear that.
Do you have a question?
If so, please explain your issue in far greater detail than "I Can not download the new movie and new videos I bought" and ask it.

HT3209 my ipad has 4gb availble but still can not download 1.8gb movie what do i have to do?

my ipad has 4gb availble but still can not download 1.8gb movie what do i have to do?

The GB size of the download file is the compressed size (like .zip or .dmg). When the file is installed/uncompressed it can be 2-3 times larger.
 Cheers, Tom

Can't download a purchased movie from the cloud or watch trailers in iTunes movies

Can't download a purchased movie from the cloud or watch trailers in iTunes movies

Hello Addymay2,
I would recommend signing out of your Apple ID in Settings -> iTunes and App Stores. After this, close all open apps and restart your device. Once your iPad is powered back up, sign back into your Apple ID in Settings -> iTunes and App Stores.
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT1311
iOS: Force an app to close
http://support.apple.com/kb/HT5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
Cheers,
Allen

Can't download pre-ordered movies?

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