Can't download Premiere Elements 13 for days!

Support won't answer. Trying to download Premiere Elements 13. Have been trying for 2 days. Finally got Photoshop Elements downloaded after 2 days. I get this message at the end of File 1:  saying it is the wrong kind of file. I do not see the .7z' extension on it. It took days to even get it downloaded.
When I try to download file 2: it says,  "the archive part of Elements 13 is missing." You need all parts in the same file.  Have used 2 different browsers.

You have not provided any system information or other useful details, so we can't advise.
Mylenium

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