Can't download purchased album

HELP! I bought Shakira's album (Shakira) 3 months ago, but now I can't download it on my Mac! It shows 'Purchased', but when I go on my account, Purshased itens, it doesn't show the album.

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  • Can't download purchased album from Itunes Store is any one else having this problem?

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    Message was edited by: Mattias Sandstrom

  • HT1491 Can't download purchased album/songs

    I downloaded the entire album of Dave Matthews Band Live at Fenway Park about 4-5 years ago on my ipod touch. i recently upgraded my wireless phone to an iphone and when i use my apple ID to download purchased content, only a few of the songs on this album are available for download. the rest of the songs have to be purchased. i've already purchased them though i dont want to pay again. somewhat intriguing: the name of the album on itunes has changed from aforesaid (Fenway Park) to DMB Live Trax, Vol. 6 between then and now. memory costs money so i never backed songs up because i can download previously purchased content. HELP!!

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT204088 i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

    i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

    Hi there c_varisco_pr!
    I have an article here that I believe will help you get this issue resolved. This article can tell you how to report an issue with your purchase to iTunes, and it can be found here:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Thanks for using the Apple Support Communities. Have a good one!
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  • Automatic Downloads and Strange Error Message: "You can auto-download purchases on this computer with just one Apple ID every 90 days"

    Hi gang-
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    Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
    Does the iOS device see the network?
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    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                
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    - Power off and then back on your router
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      Because I recently purchased and "successfully" downloaded an album (Givers -- In Light) -- however after about 60 seconds in every song it skips to the next song.  It won't let me listen to any of the full songs.  This is very frustrating, and it may be due to the slowness of our internet speed at my work.  I already clicked "My purchases" in the iTunes store, and searched for the specific album.  But, the "download" link was grey and wouldn't let me download it.  I also tried clicking the "store" tab in iTunes and checked for available downloads...it responded with there weren't any available for download.  iTunes thinks that this was a successful download, when it was obviously not.  Any ideas, tips, and suggestions would be greatly appreciated.  Thanks.
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    Log in to iTunes Store. Select Purchased from the Quick Links section in the right-hand side bar. Re-download.
    You may have to delete the corrupted tracks first.

  • Can't download purchased music on iphone 5

    I recently downloaded some albums onto my PC and when I go on my phone to download them to my iphone 5 all it shows is a purchased(faded) and does nothing when I push the button to download the album to my phone.  How can I get the purchased albums onto my iphone without having to sync my music as I the new computer i'm using doesn't have any of the music and I will lose it all.

    In iTunes app:
    More tab on bottom - Purchased - Music - Not on This iPhone
    You will need to be on wifi unless you have Use Cellular Data selected under iTunes & App Stores in Settings.

  • Can't download purchased music from iTunes from an authorized Mac

    I went from a PC to a MacBook Pro in September. When I try to play a particular album, it's got that exclamation point after all the songs on it. After doing a lot of research, I think this happened when I was still using my PC. So what I moved to my Mac didn't include this album (and lots of other songs, but this was a fairly recent purchase on my PC). And my backups to Mozy don't have the missing music either. When I go to Purchased in Store, the downloaded is greyed out and I can't download it again to my Mac. My Mac is authorized as one of the 5 allowed. This album is on my iPad, but I've looked everywhere and can't figure out how to sync my iPad to my MacBook as opposed to Mac to iPad. Any suggestions? I'm pretty frustrated. I have lots of missing songs and from looking for my answer here, I see it's a common problem. But I should be able to download it again to my Mac if it's authorized, right? Thanks!

    Bumping for a reply.  Any help would be appreciated.

  • Error downloading purchased album

    Hello (and sorry about my english...),
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    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes.
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  • How can i download purchases when 'this computer is already associated with an apple iD'

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    To move the purchases to your computer, click here and follow the instructions. If desired, click here and ask the iTunes Store staff if they'll waive the waiting period.
    (122818)

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