Can't download songs/podcasts, -69 error message
I bought a song last week from the iTunes Store, and the download failed, saying:
"There was a problem downloading (song). An unknown error occurred (-69).
Please check that the connection to the network is active and try again."
Since it first happened I cannot download any podcasts, getting the same (err = -69) error message...
I've emailed apple, followed their tips and still no solution, and the follow up email basically said "chin up, and good luck"...
Can any of you guys help me!?
Can you download anything - like the free single of the week?
Check your internet settings.
Control Panel – Internet Options – Advanced
Check SSL 3.0 and TLS 1.0
Uncheck “Check for server certificate revocation (requires restart)”
Click okay
Many computers come pre-installed with Norton software (HP & Dell for example). If you have ever had any Norton/Symantec products on your computer they could still be blocking access to the store.
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