Can't Download the Apps

I downloaded the trial version with no problem. Before the trial was over, I purchased the full version of Cloud. I was told by a tech via chat to uninstall the trial version before installing the new apps. I have uninstalled the trial version and I was able to download the Adobe Application Manager, but now it will not install the apps. I have been trying to install Illustrator for 3 straight days. It will take like 4 hours to download 70% and then it will stop and say that the file is corrupt or that there's no network. I'm totally confused?? I had no problems with the trial version and now that I'm using the paid version it won't work.
Just wanted to try to see if I can work this out here before I cancel my subscription. Any help is appreciated.

KimmieBee I would recommend reviewing your installation logs for the exact error message which is preventing your installation.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret the installation log files.

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